Russ Millard | Page 9

I recently purchased a used Audi S5 convertible from this dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't th dealership. At first everything seemed fine. I noticed at the dealership that the front camera was blurry. I thought it was just dirty so I didn't think anything of it. Once I got home, upon further inspection I noticed the camera lens was cracked. I reached back out and asked if they would repair this item. They refused. I replied that they sold this vehicle that they knew to have a defect. They replied that when they have off brand vehicles that come in, they check for safety and functionality. "We have not the internal means to check an Audi as they do a BMW. This all being said, a crack like this can be many times overlooked and it is not a direct threat to safety and drivability." I'm not sure of their reconditioning standards when this misses their notice. I know wonder if they missed this issue, is the rest of the vehicle safe? I sent pictures of the issues to no avail. If I could attach the pictures to show the safety issue I would. I drove over 2 hours to purchase this vehicle and this experience showed me that this was a mistake on my part. If you are looking for a dealership that is meticulous about used vehicles and their condition, takes responsibility for their vehicles, and wants to treat their customers the right way, please avoid this dealership. Learn from my expensive mistake. More

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I live at Ohio. I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are ve I have compared many BMW dealers in the near states and this is by far the best dealer I find. People at this dealer, especially Russ Millard, are very friendly, professional, and willing to work out a deal with you. Their Genius, especially Stefan Malm, are very knowledgeable about their cars and are very patient when explaining the details. I definitely recommend this dealer even if you live in another state. More

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Excellent experience overall from initial reservation to taking delivery. Great communication and customer service from CA Russ and GM Mike taking delivery. Great communication and customer service from CA Russ and GM Mike More

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Just bought a new 2024 i530 from the dealership. The sales person Russ Millard was very helpful and friendly. The sales person Russ Millard was very helpful and friendly. More

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Whole process was very smooth. Our salesperson Russ was very knowledgeable and a great communicator. Our salesperson Russ was very knowledgeable and a great communicator. More

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This is our second BMW from Bill Jacobs in the last year. As always the experience was incredible. Russ took care of everything from start to finish. The customer experience at Bill Jacobs from Russ in sa As always the experience was incredible. Russ took care of everything from start to finish. The customer experience at Bill Jacobs from Russ in sales, John in service and the rest of the team is what keeps us coming back. Amazing service at a fair price. We look forward to our next BMW. More

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From initial contact to finalizing our purchase, our experience with Bill Jacobs was thoroughly positive. The team's approach was friendly and welcoming, standing out pleasantly from our visits to other experience with Bill Jacobs was thoroughly positive. The team's approach was friendly and welcoming, standing out pleasantly from our visits to other dealerships where we felt more pressure. The entire process was marked by their transparent and thorough communication, which we greatly appreciated. Additionally, the well-maintained facility added to the overall seamless and enjoyable experience. It was a pleasure working with them. We would recommend to others and go back again. More

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If you're looking to get a BMW or need servicing on one, this is the place to go. Professional staff, quality work, and personal connections set Bill Jacobs apart from the competition. this is the place to go. Professional staff, quality work, and personal connections set Bill Jacobs apart from the competition. More

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We had a great experience working with Russ. I found the dealership and the car we wanted on Truecar. Russ was very prompt in getting in touch, he answered all my questions, he was direct and pr I found the dealership and the car we wanted on Truecar. Russ was very prompt in getting in touch, he answered all my questions, he was direct and professional and a pleasure to work with. More

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My wife and I were in a pinch and needed to buy a high quality car in a short time period. Russ was an absolute pleasure to work with. He was detailed, responsive, and helpful every step of the way. I hig quality car in a short time period. Russ was an absolute pleasure to work with. He was detailed, responsive, and helpful every step of the way. I highly recommend purchasing/leasing your next vehicle from Russ. We will be back for our next vehicle! More

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