Dealership Experience
5 yrs, 6 mos
126 Reviews
Write a Review126 Reviews of Russ Ouellette
November 06, 2024
Very good dealership and reasonable cost of regular service. Tire prices are even better during sale than on Tire Rack. I would recommend this dealership. service. Tire prices are even better during sale than on Tire Rack. I would recommend this dealership. More
Other Employees Tagged: Lorri Schofield
November 05, 2024
Technician was very condescending and suggested that my issue was "Operator Error". I still have the same issue with batteries dying every 2-3 months. I have a drawer full of them to prove it. On another n issue was "Operator Error". I still have the same issue with batteries dying every 2-3 months. I have a drawer full of them to prove it. On another note, waiting 4-5 hours for an oil change when it was scheduled a month in advance is absurd! Would never recommend them for any type of service. More
Other Employees Tagged: Shannon Fogarty
November 01, 2024
Russ was over the top this time. Not only did he arrange for to me to have a loaner car, but he informed that my repair would be no charge! I was beyond shocked. The back (trunk) Not only did he arrange for to me to have a loaner car, but he informed that my repair would be no charge! I was beyond shocked. The back (trunk) door wouldn't open at all and it was discovered that the module needed a hard restart! While my car was there I bought a new battery. The battery installation took about 10 minutes. I have always been treated fairly at Werner. More
October 30, 2024
Werner Mazda is a great dealership. Everyone who works there is very nice, informative, professional. Ive been to many dealerships over the years and Werner is by far the best when it Everyone who works there is very nice, informative, professional. Ive been to many dealerships over the years and Werner is by far the best when it comes to their employees. More
Other Employees Tagged: Dylan Gallagher, Lorri Schofield, Shannon Fogarty
October 21, 2024
It took a coupe of days, but all went well in the end. Thanks for the loaner car. Thanks for the loaner car. More
Other Employees Tagged: Dylan Gallagher
October 18, 2024
Very responsive to needs, accommodating, and professional. I have always felt comfortable in relying on the service department for thorough and safe work. professional. I have always felt comfortable in relying on the service department for thorough and safe work. More
October 17, 2024
Courteous, helpful, goes beyond to make sure customer is satisfied. Would recommend them to anyone. satisfied. Would recommend them to anyone. More
Other Employees Tagged: Dylan Gallagher, Lorri Schofield
October 14, 2024
I brought my vehicle to Werner Mazda to have it serviced, they did an unbelievable job and the vehicle was ready inefore the time Ii was told it would be ready, they even washed the vehicle, I would definite they did an unbelievable job and the vehicle was ready inefore the time Ii was told it would be ready, they even washed the vehicle, I would definitely recommend Werner Mazda More
Other Employees Tagged: Dylan Gallagher, Lorri Schofield, Shannon Fogarty
October 12, 2024
Werner Mazda is a place I trust. They take great care of my vehicle, and their customer service is second to none. They take great care of my vehicle, and their customer service is second to none. More
Other Employees Tagged: Dylan Gallagher, Lorri Schofield, Shannon Fogarty
October 11, 2024
Even when I'm spending my life savings to repair what is essentially a brand new vehicle these guys always make it sting less. I'm grateful for this dealership. essentially a brand new vehicle these guys always make it sting less. I'm grateful for this dealership. More
Other Employees Tagged: Donna Coppola, Dylan Gallagher, Lorri Schofield, Matt Lemire, Mike Lewis, Shannon Fogarty, Dezeray Ferretti , Jay Trabucco

