Russ Ouellette

Less than stellar buying experience: sales department was not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the process took many hours more than it should have and I probably should have trusted my gut and went to a different dealership to finalize a purchase. Car had a load of problems (not the dealership's fault, but Mazda's fault due to poor workmanship). Constantly misaligned steering, buzzing/vibrating engine at certain speeds, and a complete transmission failure at 8,000 miles on the odometer led to me visiting the service center many times over my last seven months of ownership. Communication was okay or poor at most times with the service department. The work got done each time, and loaners were made available, but the overall experience working with the survey department leads me to believe that they are understaffed or new procedures need to be put in place to ensure customers are kept up to date with what is happening while their vehicle is in for service. More

by mpolizzotti Verified Customer Verified Customer

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They don’t harass you They just deliver On time every time Werner’s temperament is spread though out the entire organization. Calm, clean , friendly, hard working to please you This is my 7th or 8t time Werner’s temperament is spread though out the entire organization. Calm, clean , friendly, hard working to please you This is my 7th or 8th MAZDA. I stopped counting. More

by sales@airmax.net Verified Customer Verified Customer

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Thought it was very expensive to get a new key fob. They did it and it worked but apparently they needed to do an inspection and did a car wash as well. I know that went into the labor cost so felt bli They did it and it worked but apparently they needed to do an inspection and did a car wash as well. I know that went into the labor cost so felt blindsided that I couldn’t decline these services I never asked for. More

by sainsworth Verified Customer Verified Customer

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Russ was friendly and professional. He took the time to explain the issue with my vehicle, understand my position, and worked with me to achieve a resolution. He offered transportation He took the time to explain the issue with my vehicle, understand my position, and worked with me to achieve a resolution. He offered transportation without me needing to ask and that process was seamless. He also got my vehicle back to me earlier than expected which was a huge plus! More

by rkenny286 Verified Customer Verified Customer

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Planned to go to Tulley's because it is 15 minutes closer to home. However the interaction with Tully was once again substandard so I went back to Werner Mazda again. You've think I was learn my lesson.... to home. However the interaction with Tully was once again substandard so I went back to Werner Mazda again. You've think I was learn my lesson..... More

by gczuba Verified Customer Verified Customer

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The folks at Werner Mazda (service and sales) are always friendly and do their jobs well. friendly and do their jobs well. More

by jweir2 Verified Customer Verified Customer

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They were very helpful with break issue and was communicating with us. Russ and Dylan.were very helpful communicating with us. Russ and Dylan.were very helpful More

by Stevej Verified Customer Verified Customer

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Russ was very helpful with the issue we are having with our breaks. He reached out and keep us in the loop our breaks. He reached out and keep us in the loop More

by Stevej Verified Customer Verified Customer

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Russ made my day when he had my seat motor replaced the same day and under warranty. Having the stress of my seat failing a 3rd time in less than 2 years and not knowing how it would play out quickly beca same day and under warranty. Having the stress of my seat failing a 3rd time in less than 2 years and not knowing how it would play out quickly became great news, especially since we are taking a road trip. Thank you Russ! More

by lorajl Verified Customer Verified Customer

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Lorrie was very hel0ful, answered my texts promptly and service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. More

by way2muchfun5 Verified Customer Verified Customer

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