Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 12

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
191 Reviews
5.0

191 Reviews

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191 Reviews of Russel Lilly

April 10, 2023

Dealership Rating
Employee Rating

Overall it’s good and the service people are very kind. Need to repair the washer I looked for washing my car they told frequently having issues More

by saigupta.krishna
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Apr 11, 2023

Brandon Tomes Subaru responded

saigupta.krishna, thank you for sharing praise regarding your experience working with Russel and Ben! We apologize for the issue and look forward to earning the fifth star on future visits. Let us know when we may serve you additionally. Best wishes!

April 10, 2023

Dealership Rating
Employee Rating

The service was amazing, prompt and polite! I would highly recommend this dealer for all your Subaru service needs! More

by nstiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Apr 10, 2023

Brandon Tomes Subaru responded

nstiltz, thank you for sharing 5-stars! We're glad to hear our team provided amazing service! We look forward to serving you additionally in the future. Thanks again!

April 09, 2023

Dealership Rating
Employee Rating

Hannah and Denise took extraordinary care of me and made sure that my vehicle was ready for me super fast and the job was done so well. My tire is patched and I have no worries at all driving at any speed. More

by subiegirl2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Zaid Alia, Kaylah Casasola , Yumna Tasneem

Apr 10, 2023

Brandon Tomes Subaru responded

subiegirl2002, thank you for sharing 5-stars! We're happy to hear Hannah and Denise took extraordinary care of you and earned your recommendation! We look forward to serving you again in the future. Thanks again!

April 08, 2023

Dealership Rating
Employee Rating

The service center team was great! They took care of all of my concerns and were both accommodating and friendly! More

by amandahubbard024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Apr 09, 2023

Brandon Tomes Subaru responded

amandahubbard024, thank you for your 5-stars! We're pleased to hear our team provided great, friendly service! We look forward to serving you again in the future. Best wishes!

April 05, 2023

Dealership Rating
Employee Rating

Your service staff really helped me when I was in a bind. They listened and fixed the problem caused by another Subaru dealership. Mr. Russell even got me laughing. You have my business now. Thanks More

by QUILTS_BY_DESIGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Apr 06, 2023

Brandon Tomes Subaru responded

QUILTS_BY_DESIGN, thank you for your 5-stars! We're pleased to hear Mr. Russell and the rest of our team are helpful! We look forward to serving you again in the future. Take care!

April 05, 2023

Dealership Rating
Employee Rating

Always polite,fast, and knowledgeable. Goes above and beyond. Takes time to go over everything to make sure I understand. More

by KIMBO462000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Ozzy Sungec

Apr 05, 2023

Brandon Tomes Subaru responded

KIMBO462000, thank you for your 5-stars! We're glad to hear our team is polite, fast and knowledgeable! We look forward to serving you again in the future. Best wishes!

April 03, 2023

Dealership Rating
Employee Rating

Russell Lilly, our service advisor at Brandon Tomes Subaru in McKinney TX was top notch. Russell went above and beyond making sure were satisfied getting a repair done to our 2021 Ascent we just purcha More

by glopez0207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2023

Brandon Tomes Subaru responded

glopez0207, thank you for your 5-stars! We're happy to hear Russell Lilly went above and beyond to make sure you were satisfied! We look forward to serving you again in the future. Best wishes!

April 02, 2023

Dealership Rating
Employee Rating

You all a very good and professional people which you are working for Subaru I really like you all. Thank you More

by BPARVIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Chris Gandara , Kyle Barclay, Brock Degraffenreid, Roman Duran, Michael Gonzalez, Dakota Hughes, Nicholas Jones, Ben McCabe

Apr 03, 2023

Brandon Tomes Subaru responded

BPARVIZ, thank you for your 5-stars! We're happy to hear our team is professional! We look forward to serving you again in the future. Best wishes!

April 02, 2023

Dealership Rating
Employee Rating

Friendly and on time service, love the snacks and that I have a workplace while waiting More

by prachyldianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Patrick Varrassi

Apr 03, 2023

Brandon Tomes Subaru responded

prachyldianna, thank you for your 5-stars! We're happy to hear our team is friendly and timely! We look forward to serving you again in the future. Thanks again!

March 31, 2023

Dealership Rating
Employee Rating

Good place to go for car repairs. Diagnostics took a long time.... almost three days. Advisor was very helpful. More

by SIRUR.REDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Mar 31, 2023

Brandon Tomes Subaru responded

SIRUR, thank you for your 4-stars! We're pleased to hear your advisor was very helpful! We look forward to serving you additionally in the future. Best wishes!

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