Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 14

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

Contact Me
5.0
177 Reviews
5.0

177 Reviews

Write a Review

177 Reviews of Russel Lilly

March 06, 2023

Dealership Rating
Employee Rating

I had a good experience with my first maintenance service on my Outback. It wasn’t as long of a wait than expected. More

by momscool21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Report | Print
Mar 06, 2023

Brandon Tomes Subaru responded

momscool21, thank for you for sharing 5-stars! We're happy to hear our team provided a good experience and didn't keep you waiting! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 05, 2023

Dealership Rating
Employee Rating

Everyone is super nice and accommodating in the service center. They had me I. And and asap. More

by JENI.DOBROTKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Report | Print
Mar 06, 2023

Brandon Tomes Subaru responded

JENI.DOBROTKA, thank for you for sharing 5-stars! We're glad to hear our team is super nice and accommodating! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

March 05, 2023

Dealership Rating
Employee Rating

Super friendly staff and easy to work with. They keep you informed about your car. More

by soonercarrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Hanna

Report | Print
Mar 06, 2023

Brandon Tomes Subaru responded

soonercarrie, thank for you for sharing 5-stars! We're glad to hear our team is super friendly and easy to work with! We appreciate your praise and look forward to serving you additionally in the future. Take care!

March 05, 2023

Dealership Rating
Employee Rating

Quick service. Polite and friendly staff. Happy to revisit for future service stops. Would recommend. More

by nmh0391
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Kaylah Casasola , Ben McCabe

Report | Print
Mar 06, 2023

Brandon Tomes Subaru responded

nmh0391, thank for you for sharing 5-stars! We're happy to hear our team is polite and friendly! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 05, 2023

Dealership Rating
Employee Rating

Always great service and service reps are excellent. Wouldn’t go anywhere else to service my Forester More

by NRKERT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 06, 2023

Brandon Tomes Subaru responded

NRKERT123, thank for you for sharing 5-stars! We're glad to hear our team always provides great service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 02, 2023

Dealership Rating
Employee Rating

Russel is great because I can trust him and always helpful. Very Friendly and personable More

by VOLTAIRE-lorelei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 03, 2023

Brandon Tomes Subaru responded

VOLTAIRE, thank for you for sharing 5-stars! We're glad to hear Russel is trustworthy and helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

March 02, 2023

Dealership Rating
Employee Rating

The radio is working now as it should. They did a great job of repairing it. More

by KTVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Report | Print
Mar 03, 2023

Brandon Tomes Subaru responded

KTVETTE, thank for you for sharing 5-stars! We're glad to hear our team did a great job repairing your vehicle! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 26, 2023

Dealership Rating
Employee Rating

Service is Very good just waiting for change oil about two hours . Thanks, I hope next time will be better. More

by VALHOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Report | Print
Feb 27, 2023

Brandon Tomes Subaru responded

VALHOLD, thank for you for sharing 5-stars! We're happy to hear our team provided great service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 25, 2023

Dealership Rating
Employee Rating

BTS dealership is the most welcoming and professional top notch dealership we have had the pleasure to purchase and service our more than dozen Subarus and others makes over the years. More

by hnloney727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Moore, Zaid Alia, Kaylah Casasola , Patrick Varrassi

Report | Print
Feb 26, 2023

Brandon Tomes Subaru responded

hnloney727, thank for you for sharing 5-stars! We're pleased to hear our team is welcoming and professional! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 24, 2023

Dealership Rating
Employee Rating

I cisit there for scheduled oil change. It was so nice. Fast and kind. I didn't expect change an air filter or a cabin filter but it was included. I was so happy. More

by yjlee0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Report | Print
Feb 24, 2023

Brandon Tomes Subaru responded

yjlee0925, thank for you for sharing 5-stars! We're pleased to hear our team is kind and fast! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

1
...
13
14
15
...
18

Dealership Inventory (496 Vehicles)

new 2026 Subaru BRZ car, priced at $36,977
2026 Subaru BRZ
new
Crystal White Pearl exterior
Manual
Rear-wheel Drive
$36,977
View Details
new 2026 Subaru Impreza car, priced at $30,200
2026 Subaru Impreza
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$30,200
View Details
new 2026 Subaru Outback car, priced at $49,115
2026 Subaru Outback
new
Crystal White Pearl exterior
CVT
All-wheel Drive
$49,115
View Details
used 2025 Subaru Crosstrek car, priced at $33,458
2025 Subaru Crosstrek
used
Sun Blaze Pearl exterior
Automatic
All-wheel Drive
$33,458
View Details
new 2026 Subaru Ascent car, priced at $52,032
2026 Subaru Ascent
new
Ice Silver Metallic exterior
CVT
All-wheel Drive
$52,032
View Details
new 2026 Subaru Crosstrek car, priced at $32,069
2026 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
$32,069
View Details
View All Inventory