Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 15

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
184 Reviews
5.0

184 Reviews

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184 Reviews of Russel Lilly

March 05, 2023

Dealership Rating
Employee Rating

Quick service. Polite and friendly staff. Happy to revisit for future service stops. Would recommend. More

by nmh0391
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Kaylah Casasola , Ben McCabe

Mar 06, 2023

Brandon Tomes Subaru responded

nmh0391, thank for you for sharing 5-stars! We're happy to hear our team is polite and friendly! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 05, 2023

Dealership Rating
Employee Rating

Always great service and service reps are excellent. Wouldn’t go anywhere else to service my Forester More

by NRKERT123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2023

Brandon Tomes Subaru responded

NRKERT123, thank for you for sharing 5-stars! We're glad to hear our team always provides great service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

March 02, 2023

Dealership Rating
Employee Rating

Russel is great because I can trust him and always helpful. Very Friendly and personable More

by VOLTAIRE-lorelei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2023

Brandon Tomes Subaru responded

VOLTAIRE, thank for you for sharing 5-stars! We're glad to hear Russel is trustworthy and helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

March 02, 2023

Dealership Rating
Employee Rating

The radio is working now as it should. They did a great job of repairing it. More

by KTVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Mar 03, 2023

Brandon Tomes Subaru responded

KTVETTE, thank for you for sharing 5-stars! We're glad to hear our team did a great job repairing your vehicle! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 26, 2023

Dealership Rating
Employee Rating

Service is Very good just waiting for change oil about two hours . Thanks, I hope next time will be better. More

by VALHOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 27, 2023

Brandon Tomes Subaru responded

VALHOLD, thank for you for sharing 5-stars! We're happy to hear our team provided great service! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 25, 2023

Dealership Rating
Employee Rating

BTS dealership is the most welcoming and professional top notch dealership we have had the pleasure to purchase and service our more than dozen Subarus and others makes over the years. More

by hnloney727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Moore, Zaid Alia, Kaylah Casasola , Patrick Varrassi

Feb 26, 2023

Brandon Tomes Subaru responded

hnloney727, thank for you for sharing 5-stars! We're pleased to hear our team is welcoming and professional! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 24, 2023

Dealership Rating
Employee Rating

I cisit there for scheduled oil change. It was so nice. Fast and kind. I didn't expect change an air filter or a cabin filter but it was included. I was so happy. More

by yjlee0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Feb 24, 2023

Brandon Tomes Subaru responded

yjlee0925, thank for you for sharing 5-stars! We're pleased to hear our team is kind and fast! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 24, 2023

Dealership Rating
Employee Rating

The service we have received from the folks there on every visit has been wonderful. Friendly, and patient with my kids learning to bring in their cars for service, etc. I would highly recommend service More

by DFW_VOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, A couple of folks in the service department office - 5 stars.

Feb 24, 2023

Brandon Tomes Subaru responded

DFW_VOL, thank for you for sharing 5-stars! We're happy to hear our team is friendly and patient! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 23, 2023

Dealership Rating
Employee Rating

Russell kept me posted on the progress of my car. They had to keep it a little longer (over the weekend) due to the technician having a family emergency, but we were totally fine with it and pray th More

by JEDWARDSPSPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2023

Brandon Tomes Subaru responded

JEDWARDSPSPI, thank for you for sharing 5-stars! We're pleased to hear Russell kept you informed on the status of your car! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 22, 2023

Dealership Rating
Employee Rating

outstanding service from sales to service the coffee is great entire staff friendly and always ready to help More

by WARMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Zack

Feb 22, 2023

Brandon Tomes Subaru responded

WARMOON, thank for you for sharing 5-stars! We're glad to hear our team is friendly and ready to help! We appreciate your praise and look forward to serving you additionally in the future. Take care!

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