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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 18

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Russel Lilly

January 28, 2023

Dealership Rating
Employee Rating

Very clean and attentive to customers. Works to find vehicle is found or give you choices. More

by SKILLERLAIN
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ana Guzman

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Jan 29, 2023

Brandon Tomes Subaru responded

SKILLERLAIN, thank for you for sharing 5-stars! We're glad to hear our team is attentive to our customers! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 28, 2023

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Employee Rating

Russell always does a Great Job with his customers, I ask for him on every Visit, I love our Outback. More

by HMRASMUSSEN35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2023

Brandon Tomes Subaru responded

HMRASMUSSEN35, thank for you for sharing 5-stars! We're happy to hear Russell always does a great job! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 27, 2023

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Employee Rating

We have bought 2 Subaru’s from Brandon Tomes Subaru. We love our Outback and our Forrester. We always count on Russell Lilly to help us keep them maintained. Especially when we are going to take a trip More

by CYNTHIAEVANLANDINGHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2023

Brandon Tomes Subaru responded

CYNTHIAEVANLANDINGHAM1, thank for you for sharing 5-stars! We're happy to hear Russell Lilly does and awesome job! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 26, 2023

Dealership Rating
Employee Rating

Friendly and helpful employees. Pleasant surroundings while you wait. Easy to get to the dealership. More

by COLLEENW153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2023

Brandon Tomes Subaru responded

COLLEENW153, thank for you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 26, 2023

Dealership Rating
Employee Rating

Russel Lilly was helpful and efficient. I always ask for him when I have service doe here. More

by WBMCFADDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Jan 26, 2023

Brandon Tomes Subaru responded

WBMCFADDEN, thank for you for sharing 5-stars! We're pleased to hear Russel Lilly is helpful and efficient! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 25, 2023

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Employee Rating

Russell is always very helpful and knowledgeable. He always works with our schedule. He goes above and beyond. More

by gkloiselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2023

Brandon Tomes Subaru responded

gkloiselle, thank for you for sharing 5-stars! We're glad to hear Russell is always helpful and knowledgeable! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 24, 2023

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Employee Rating

Service seemed overpriced and overbooked. Had to leave car for several days just to set it diagnosed. More

by PAULJKASPER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 25, 2023

Brandon Tomes Subaru responded

PaulJKasper56, we apologize that your experience with us took longer than anticipated and want you to know that we have been busier than normal in the service drive and we're doing everything we can to expedite. We appreciate your business and your feedback and want you to know what we're passing your feedback along to our leadership for review. If you need a status or would like to discuss your expeirence, you may always reach out Service Director, Edmond Elder at eelder@brandontomessubaru.com or 214-544-5156. Talk soon. Best wishes!

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