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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 17

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
181 Reviews
5.0

181 Reviews

Write a Review

181 Reviews of Russel Lilly

February 06, 2023

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Employee Rating

Drive up response time was fast, I didn’t one minute in the bay. The coffee machine with lattes & also free snacks is awesome while waiting. The wait wasn’t long at all for an oil change. More

by flower_ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Patrick Varrassi, I forgot her name in the Service dept, she has blonde curly hair & awesome nails

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Feb 06, 2023

Brandon Tomes Subaru responded

flower_ray, thank for you for sharing 5-stars! We're glad to hear our team got you in quickly! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

February 05, 2023

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Employee Rating

The staff at Brandon Tomes is always first rate, courteous and professional when I need them. More

by Wyliegt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Feb 05, 2023

Brandon Tomes Subaru responded

Wyliegt, thank for you for sharing 5-stars! We're glad to hear our team is courteous and professional! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

February 03, 2023

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Employee Rating

An outstanding service department. Always helpful and informative. Timely service. Wouldn't think of using anyone else to service our Outback. More

by RBAMBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Roger Venegas

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Feb 03, 2023

Brandon Tomes Subaru responded

RBAMBERG, thank for you for sharing 5-stars! We're happy to hear our team is always helpful and informative! We appreciate your praise and look forward to serving you additionally in the future. Take care!

February 02, 2023

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Employee Rating

Had an amazing experience at Brandon Times Subaru! From the sales team to the finance the entirety of it was seamless and I’m not only proud of the experience but the product too. More

by CNEB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keisha Broom, Chris Gandara, Kaylah Casasola , Jose Ayala, Brock Degraffenreid, Ana Guzman, Nicholas Jones, Ben McCabe, Patrick Varrassi, Caleb Brockington

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Feb 02, 2023

Brandon Tomes Subaru responded

CNEB, thank for you for sharing 5-stars! We're glad to hear our team provided an amazing experience! We appreciate your praise and look forward to serving you additionally in the future. Take care!

February 02, 2023

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Employee Rating

I have used this dealership since my first Subaru. They always provide outstanding service and I will certainly continue. More

by JANS6199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2023

Brandon Tomes Subaru responded

JANS6199, thank for you for sharing 5-stars! We're happy to hear our team always provides outstanding service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 30, 2023

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Employee Rating

Russell and the staff are always courteous. When I have questions, they don't hesitate to find an answer. The service is usually timely and they let you know if there is a delay and why. More

by RDTHOMAS1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2023

Brandon Tomes Subaru responded

RDTHOMAS1954, thank for you for sharing 5-stars! We're pleased to hear Russell and the rest of our team are always courteous! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 29, 2023

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Employee Rating

I've been dealing with Brandin Tomes since they opened in 2009. Four Subarus later, I'm still a fan. Best service department I've ever seen. More

by W.HANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Jan 30, 2023

Brandon Tomes Subaru responded

W.HANSEN, thank for you for sharing 5-stars! We're pleased to hear we've got the best service department you've ever seen! We appreciate your praise and look forward to serving you additionally in the future. Best wishes!

January 29, 2023

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Employee Rating

Never been dissapointed with service on my 2015 Subi. ... Russel get it done for me. More

by JVMARSH3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2023

Brandon Tomes Subaru responded

JVMARSH3940, thank for you for sharing 5-stars! We're happy to hear Russel always gets it done for you! We appreciate your praise and look forward to serving you additionally in the future. Take care!

January 29, 2023

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Employee Rating

Great service department staff is great to work with will do all my service here More

by jonathanandkrisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Denise, Hannah

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Jan 29, 2023

Brandon Tomes Subaru responded

jonathanandkrisha, thank for you for sharing 5-stars! We're happy to hear our team is great to work with! We appreciate your praise and look forward to serving you additionally in the future. Thanks again!

January 28, 2023

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Employee Rating

The staff are super nice and helpful, and not at all pushy. The lounge area is also nicely stocked with coffee and snacks. Our every visit there has always been pleasant and we know it's going to stay t More

by shannontaipei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2023

Brandon Tomes Subaru responded

shannontaipei, thank for you for sharing 5-stars! We're glad to hear our team is nice and helpful! We appreciate your praise and look forward to serving you additionally in the future. Take care!

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