Russell Conover

Toyota of Cedar Park responded

Toyota of Cedar Park respectfully denies any wrongdoing regarding this transaction. Mr. Cuevas purchased a pre-owned 2018 Toyota Tundra with approximately 99,000 miles. Prior to the sale, we provided him with the complete vehicle history information available to us, including a copy of the Carfax Vehicle History Report. As a dealership, Carfax is one of the primary resources we rely upon to disclose known vehicle history. In addition, the vehicle underwent our standard pre-sale safety inspection. Any repairs or reconditioning necessary to ensure the vehicle was safe and reliable were completed prior to delivery. Our inspection process is designed to identify mechanical and safety-related concerns. It does not include disassembling vehicles to inspect for previously repaired cosmetic or structural damage that are not visually apparent. This is consistent with standard industry practices. After taking delivery, Mr. Cuevas informed us that his insurance company had provided a report indicating insurance claims had been paid on the vehicle prior to his ownership. However, the information presented did not identify the nature or severity of those claims, nor did the information establish that the vehicle had been involved in prior accidents. Insurance claims can be filed for many reasons, including theft, hail damage, vandalism, windshield replacement, road debris, or other non-collision events. In an effort to investigate Mr. Cuevas' concerns, we also obtained an AutoCheck vehicle history report through Experian. Similar to the Carfax report, AutoCheck did not indicate any reported accident history for the vehicle. When we explained that Toyota of Cedar Park had no knowledge of any prior insurance claims beyond the information available through the vehicle history reports, Mr. Cuevas asserted that the vehicle had diminished in value by $8,000 and requested compensation in that amount. Based on our experience and prevailing market values, we believed this demand was excessive and unsupported. As a good-faith effort to resolve the matter, we offered to repurchase the vehicle for the same price Mr. Cuevas had paid. He declined our offer, stating that he wished to keep the vehicle while also receiving financial compensation for the alleged prior repaired damage. When Mr. Cuevas advised that he intended to pursue legal action, we informed him that he had every right to do so if he believed it was appropriate. He subsequently filed a claim in small claims court. After reviewing the evidence presented by both parties, the court ruled in favor of Toyota of Cedar Park, finding that there was no evidence establishing that the dealership knowingly misrepresented the vehicle's condition or knowingly sold a vehicle with undisclosed prior damage. Toyota of Cedar Park does not have access to insurance claim databases and had no knowledge of any prior insurance claims beyond the information contained in the vehicle history reports available at the time of sale. We remain committed to treating our customers fairly and professionally. Our dealership sells more than 14,000 new and pre-owned vehicles annually, and customer satisfaction remains one of our highest priorities. While we always strive to resolve customer concerns whenever possible, we also have a responsibility to make decisions that are supported by the available facts and objective market values. As an additional demonstration of our commitment to resolving this matter, we remain willing to purchase Mr. Cuevas' vehicle at its current Kelley Blue Book Excellent Trade-In Value based on its present mileage and condition, without applying any deduction for the previously alleged repaired damage. According to the most recent Carfax service records, the vehicle has accumulated more than 34,000 additional miles since Mr. Cuevas purchased it, which suggests it has continued to operate reliably. While we remain open to purchasing the vehicle at its fair market trade value, we are not willing to provide compensation based on an unsupported claim of diminished value that is not substantiated by the available evidence or recognized market valuation standards. We recognize that Mr. Cuevas remains disappointed, and we regret that we were unable to reach a resolution. Toyota of Cedar Park remains committed to addressing every customer concern fairly, professionally, and in good faith.

Toyota of Cedar Park responded

Sammy, our sincerest apologies for your recent experience with our dealership. We want all of our guests to have a smooth and pleasant car buying experience, and we apologize for letting you down. We appreciate you taking the time to talk with us and if we can be of any assistance in the future please don't hesitate to reach out to us.

Toyota of Cedar Park responded

Here at Toyota of Cedar Park, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Toyota of Cedar Park responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Toyota of Cedar Park responded

Awesome!! Congratulations on your new vehicle & welcome to the TCP Family!

Toyota of Cedar Park responded

Thank you for the amazing 5-star rating! We really appreciate your business, and we hope to have you back again in the future!

Toyota of Cedar Park responded

Thank you for the excellent review,! We are happy to hear you enjoyed your experience with our sales team! Congrats and wishing many happy miles in your new ride!

Toyota of Cedar Park responded

Thanks for the excellent feedback! We are pleased to hear your experiences at Toyota of Cedar Park have been second to none. We truly appreciate your business! Congrats and enjoy your new ride!

Toyota of Cedar Park responded

Thank you for the wonderful review! We are pleased to hear that Trevor was able to provide you with a truly exceptional experience! Congrats and enjoy your new Camry!

Toyota of Cedar Park responded

Thank you for the kind words, Julian! We're so happy to hear that Oleh and the rest of our team was able to provide you with a truly exceptional experience. Congratulations on your new ride! We wish you many happy miles in it.