Russell Hopkins | Page 3

Joseph was so attentive, kind, professional and you can feel he knows what he is doing. He is 20 out 10. Helpful on making my finance decision and setting up with follow up on my status with the car. So ki feel he knows what he is doing. He is 20 out 10. Helpful on making my finance decision and setting up with follow up on my status with the car. So kindly helped me move everything from my previous car. So fortunate to work with him and the finance manager Rosa. Both kind souls and I must say it was so helpful having them to achieve what I wanted with my needs. More

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Russell did a wonderful job. he showed me exactly the car I wanted, and everything went very fast. he showed me exactly the car I wanted, and everything went very fast. More

by VALESKATMB Verified Customer Verified Customer

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Do their best to give you a good deal with multiple options, very helpful and nice people. options, very helpful and nice people. More

by diegopdutra Verified Customer Verified Customer

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Sales people were very helpful and not pushy. Not hard sell. They worked hard to get me deal I wanted. After sale they made every effort to explain new vehicle and make transfer convenient. Not hard sell. They worked hard to get me deal I wanted. After sale they made every effort to explain new vehicle and make transfer convenient. More

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Russell provided excellent customer service and helped me find the car of my dreams! Couldn’t be happier find the car of my dreams! Couldn’t be happier More

by LYNDSEE1999 Verified Customer Verified Customer

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I’ve leased two vehicles from here both were excellent and the service both times was exceptional the people who work here are amazing they go above and beyond for you and make you feel like family in ver and the service both times was exceptional the people who work here are amazing they go above and beyond for you and make you feel like family in very very very happy I found this place and can’t wait to bring my daughter to get her first car More

by STARZPOETRY Verified Customer Verified Customer

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Mr Russell Hopkins was great, excellent customer service from him, if anybody is interested in buying a car go see Russell Hopkins from him, if anybody is interested in buying a car go see Russell Hopkins More

by donpepe Verified Customer Verified Customer

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Great service. Honest and fast service. Dealership clean and all staff are friendly and welcoming. Honest and fast service. Dealership clean and all staff are friendly and welcoming. More

by WJLOP04 Verified Customer Verified Customer

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STAY AWAY ! ! ESPECIALLY FROM RUSSELL HOPKINS !! AND SHAK REHMAN !! Came here looking for a car in December, and put a $100 deposit down. The salesman that was ! ESPECIALLY FROM RUSSELL HOPKINS !! AND SHAK REHMAN !! Came here looking for a car in December, and put a $100 deposit down. The salesman that was assisting us was Russell Hopkins. He personally texted me two weeks later after my initial visit that my car came in and if I was still interested. I told him no, and that I would like a refund. He then told me that I would have to come in for a refund. That’s very unfortunate especially considering that I do not live near Coral Springs. But I come in again so I can get my refund. So we tell the ladies that we are here for a refund deposit, and they soon gave us off to Russell once again. This was the start of a very heated confrontation. Because this was also the start of Russell’s huge string of lies. The FIRST LIE he tells us as we walk to his desk is that he was shocked to hear that we did not get a refund, and that had I just texted him that I didn’t get one that he would’ve did it for me without having me to come in... need I remind you of what I said at the start of my review ... HE WAS THE ONE WHO TOLD US TO COME IN TO GET THE REFUND. But I came in clear minded and calm, so I went with his lie and said ok I should have texted you. He sits us down, gives some small talk. Then tells us that he cannot give the refund to us because we came on a Saturday and their accounting office is closed on weekends. Like I said, I do not live near Coral Springs. I told him that I did indeed text him for a refund and he was the one who told us to come in. He denies it with this SECOND LIE, saying he called from the company phone and there’s no way that we could’ve texted him. He also said that on his computer it clearly shows that I blocked that number (which was the company number) which meant that we did not engage in a text conversation at all. Little did he know, that I KEPT the conversation between me and him. He then goes on to say (THIRD LIE) that what he meant was that he did not text me about a refund since the last date we texted because (FOURTH LIE) I blocked him. I did not block him. And he did not mention anything about that in the beginning. He told us if we contacted him personally we would’ve gotten it. That’s it. He then goes on to say (FIFTH LIE) that the reason he didn’t give us a refund was because he thought we were already refunded. He said that the lady who assisted me along with Russell, her name is Rosa, had told Russell that she already gave us a refund. I then told him that if that was indeed true, then the person I have a problem with is Rosa and not him. And to bring me Rosa or a manager to whom I can tell this whole situation to about Rosa. He QUICKLY shot this down and tried to avert away from his Rosa excuse, leading me to believe that he was still lying and threw one of his coworkers under the bus. Even after showing Russell literal proof of our conversation and how he was the one who was the cause of all this, he never owned up about anything. Ever. Not a single thing. Lie after lie, even with proof he only told lies. Even when we were then talking to the manager called shak Rehman, he was on the side snickering. Shak tells us that he will handle it Monday morning and text me when he gives my refund. It’s almost night and he hasn’t even AT LEAST gave me a text back. Yes I texted him first and early in the morning. It’s a shame because he was calm and seemingly reasonable but clearly just a front. I was told that Coral Springs period is a TERRIBLE place to buy a car. More

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Very busy, bustling and clean environment. Everybody was very courteous and appreciative, definitely coming back here if I need something else. very courteous and appreciative, definitely coming back here if I need something else. More

by JAVY_AMADOR Verified Customer Verified Customer

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