Russell Lawrentz | Page 6

Great purchase experience with Russell Lawrentz As an addendum to our previous review, we wanted to acklowledge Russell Lawrentz. Although we had worked extensively through prior phone calls and em As an addendum to our previous review, we wanted to acklowledge Russell Lawrentz. Although we had worked extensively through prior phone calls and emails with another member of the salesforce,Ignacio, we were only able to come to the dealership on the one day he was scheduled to be out of the office. Russell was great to work with. Very thorough, professional. We enjoyed Russell's "no hard sell" demeanor. Because we had never owned a Lexus, we of course, had many questions - of which Russell was able to explain to us well. He guided us through a wonderful test drive experience, all the way through the purchase process. Although we live outside of metropolitan area, this was a very easy purchase process. We left confident that we would be treated equally as well after purchase. Outstanding staff at Lexus of Wayzata! We plan to work with this dealership well into the future. they are truly the "gold standard". More

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Dear Lexus of Wayzata Management, Your dealership has Dear Lexus of Wayzata Management, Your dealership has class written all over it. I drove all the way from Des Moines, IA to MN to buy a car from yo Dear Lexus of Wayzata Management, Your dealership has class written all over it. I drove all the way from Des Moines, IA to MN to buy a car from your dealership. I walked in the dealership and was greeted by the receptionist right away. She called a sale associate for me within minutes I was greeted by a very friendly and courteous sales associate Russell Lawrentz. I told Russell what I was looking for, make, color, model, price range so Russell pull up the list that match my criterias. I also, told Russell I was going to go to Lexus of Maplewood for comparision shopping. To my surprised, Russell said Maplewood was owned by Lexus of Wayzata and he pulled up the list from Maplewood to see if the car I was looking for was there. Since Russell and I found a vehicle to my liking at Wayzata we work on the details. Went downstairs to the detail shop to see the vehicle and took it for a test drive. The vehicle needed some attention to the ripped backseat and chipped windshield but Russell assured and in writing that dealership would reimbursed for repairs and or offer to repair when I was back in MN. We sealed the deal and paperworks was completed within hours I was driving my Lexus back home to Des Moines. I want to give special thank you to Russell Lawrentz for his kindness, friendly attitude and product knowledge. I felt like I made a friend during my car buying experience at your dealership. I had a few questions and concerns regarding the exterior detailing a couple days later and Russell offered me to bring it in for detailing when i'm back in MN...Wow, that made my day. My mom and sister in-law was also impressed with your dealership. I have and will continue to recommend your dealership to friends and family. PS - Have a safe trip home to Sri Lanka Russell and enjoy your time with your dad! More

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I was parting ways with my 2004 BMW 330xi, and was looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down th looking for a upgrade. It was a Saturday and we had been to a slew of other dealerships and was in the market for a Lexus. As we were driving down the highway, we spotted Lexus of Wayzata. We figured the place was closed, being that it was around 7 o' clock, but we decided to take a look and check out their inventory. As we we arrive we noticed that the place was in fact closed but Russell approached us out in the lot and asked if we had any questions at all. I said I was just looking and I knew that they had just closed so I didn't want to take up any of his time, so I asked for his card so that I could stop by on Monday. The following Monday, I went to a slew of other dealerships, and still hadn't found, "the one". So again last stop, I went to Lexus of Wayzata. As soon as I walked in, I instantly felt welcome. At no point did I get the snooty, pretentious feel that you get at some luxury dealerships. So I requested to see Russell. As soon as he was available, I was greeted with a handshake, and a smile, and he asked what he could help me out with. I gave Russell a ballpark idea of where I wanted my monthly payments to be, and what I could afford. We looked through the inventory and we landed on a Lexus 2006 GS300. We test drove it and it was solid. Everything was there. The customer service, the ideal car, cost, and all the perks. I was sold. After a few weeks of the purchase I noticed that there was some bubbling on the rims. I gave Russell a call and notified him of the situation and I wanted to know if there was anything that we could work out. The rims unfortunately were not covered under warranty, so I was expecting to pay a little out of pocket. Russell said he would talk to his manager and see what he could do. I was expecting to be denied service and end up paying for the rims to be refinished. Russell gave me a call a few minutes later and explained that they would cover the cost of the rims 100%. Overall, was floored with my entire experience at Lexus of Wayzata. Especially coming from Russel. Not only does he understand the idea of customer service, but also understands the idea of building a relationship with the people he comes in contact with. Very personal, great attitude, and knows how to treat a customer. More

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I owned a Lexus GX470 for six years and had really great luck with it.Unfortunately, I made a bad decision to switch to an Audi Q7. What a mistake that was! Audi service was horrible at best. Two months aft luck with it.Unfortunately, I made a bad decision to switch to an Audi Q7. What a mistake that was! Audi service was horrible at best. Two months after I purchased the Audi I went to Russell and he worked with me to get me back into a 2011 Lexus GX460. He is extremely professional and knowledgable, I will recommend him and Lexus of Wayzata to everyone I know. I will never stray from Lexus again! More

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I had a good car buying experience working with Russell. He provided the necessary information for me to make an informed choice and was very helpful guiding me through the whole process. He took time to a He provided the necessary information for me to make an informed choice and was very helpful guiding me through the whole process. He took time to anwser my questions and really built a relationship with me that has lasted since. I felt confident making my final decision to buy from him. I have since recommended him to friend and family. More

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My experience with Lexus of Wayzata was outstanding. About a year prior to purchasing my Lexus I purchased an Acura in the Minneapolis area. My experience at Lexus of Wayzata was far superior that it wa About a year prior to purchasing my Lexus I purchased an Acura in the Minneapolis area. My experience at Lexus of Wayzata was far superior that it was with Acura. I can say based on my experience I will start my next search with Lexus Wayzata. More

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I visited Lexus Wayzata for service on my Lexus ES300 which has served me for many years. I loved that car but is was getting old. I spoke to Russell about possibly trading it in and upgrading. His com which has served me for many years. I loved that car but is was getting old. I spoke to Russell about possibly trading it in and upgrading. His committment to helping me choose the right car and his friendly attitude was amazing. Within hours I was driving home with a new car and I was thrilled. It was a great experience overall. All of the people who work there are knowledgable about Lexus and provide top notch customer service. This is the third car I have purchased from this dealership and will never go elsewhere! Thank you! More

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Russell was extremely helpful and knowledgeable about the car we were interested in. He was able to get back to us quickly through the negotiation process, making it relatively painless. We would recommend b car we were interested in. He was able to get back to us quickly through the negotiation process, making it relatively painless. We would recommend both Russell and Lexus of Wayzata. More

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Great service and attention to detail during my test drive from Russell. Non-pressure and made sure I was fully aware of all of my options. Follow through but not pushy. Friendly but not fake. It was fu drive from Russell. Non-pressure and made sure I was fully aware of all of my options. Follow through but not pushy. Friendly but not fake. It was fun working with Russell - it took me several months to decide. I am delighted with my Lexus RX350! More

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Russell was teriffic to work with from the initial greeting right down to closing the sale and after sale follow up. I would not hesitate to buy another Lexus from him. greeting right down to closing the sale and after sale follow up. I would not hesitate to buy another Lexus from him. More

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