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Russell Masten

Overview Reviews (17) Inventory (118)

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Russell Masten

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Russell Masten | Page 2

Service Advisor

S & K Buick GMC

1400 S Dirksen Pkwy
Springfield, IL 62703

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17 Reviews

Overview Reviews (17) Inventory (118)

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17 Reviews

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17 Reviews of Russell Masten

May 05, 2020

Dealership Rating

Employee Rating

The salesman and service representative have kept me coming back. I also appreciate how the customer area, showroom etc. is kept very clean and comfortable. coming back. I also appreciate how the customer area, showroom etc. is kept very clean and comfortable. More

by Lynn Neff

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Hahn

Helpful 0

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May 05, 2020 -

S & K Buick GMC responded

Lynn, thank you for the great review. We will continue to do our best to keep you coming back and also keep our showroom clean and comfortable. Jim Kroll General Manager S&K Buick GMC

March 25, 2020

Dealership Rating

Employee Rating

Excellent, timely service. Well done! Great turnaround time. Clean, quiet waiting area with no complications. Easy and complete. Wouldn’t go anywhere else for service. time. Clean, quiet waiting area with no complications. Easy and complete. Wouldn’t go anywhere else for service. More

by Lksmith-spil66

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2020 -

S & K Buick GMC responded

Thank you for the wonderful review. Rusty appreciates your praise! Thank you for noticing our clean area as we take extra steps to make sure things are tidy here. We will continue to make your visit here 5 star. Have a great day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

March 24, 2020

Dealership Rating

Employee Rating

S&K dealership is always friendly and helpful and the service is always great and helpful in many ways. It’s a pleasure to have my service done at S&K! service is always great and helpful in many ways. It’s a pleasure to have my service done at S&K! More

by FLEMM49

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2020 -

S & K Buick GMC responded

Thank you for your wonderful review. Rusty appreciates your praise! We will continue to make your experience here 5 star. Have a great day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

March 06, 2020

Dealership Rating

Employee Rating

I'm always satisfied with the service from S&K Thanks to Rusty Masten for taking the time to contact my warrenty. I appreciate all the help from everyone when I have to have a service done. Thanks to Rusty Masten for taking the time to contact my warrenty. I appreciate all the help from everyone when I have to have a service done. More

by MARLENE823

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rodney Rogers

Helpful 0

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Mar 06, 2020 -

S & K Buick GMC responded

Thank you for your wonderful review. Rusty and our team appreciate your praise!! We will continue to provide you excellent service. Please continue to call us with any vehicle needs. Have a wonderful day! Sincerely, Jim Kroll jim.kroll@skbuickgmc.com

February 27, 2020

Dealership Rating

Employee Rating

S&K corrected problem caused by another entity. I had an oil change and coincidentally replaced the cabin filter. In doing this replacement, Valvoline installed the new cabin filter and crimped the I had an oil change and coincidentally replaced the cabin filter. In doing this replacement, Valvoline installed the new cabin filter and crimped the windshield washer supply line...resulting in loss of windshield wiper detergent not flowing and very dirty front windshield decreasing visibility. More

by GeneralJohn

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rodney Rogers, Bart Yeske

Helpful 0

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Feb 27, 2020 -

S & K Buick GMC responded

Thank you for your review! Bart, Russell and Rodney appreciate your praise. I am glad we were able to fix the problem Valvoline created for you. Thank you for your business and we will continue to make your experience here pleasant. Please contact us with any needs you have. Sincerely, James Kroll jim.kroll@skbuickgmc.com

February 27, 2020

Dealership Rating

Employee Rating

Effectivly handled an additional service request not previously scheduled and delivered vehicle well ahead of anticipated time. I was well pleased as ot savex me an added trip in about 2 weeks. previously scheduled and delivered vehicle well ahead of anticipated time. I was well pleased as ot savex me an added trip in about 2 weeks. More

by tepattr1

Verified Customer

Recommend Dealer

Yes

Helpful 0

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Feb 27, 2020 -

S & K Buick GMC responded

Thank you for the wonderful review! We are glad our service department expedited your needs and saved you time. Thank you for your business and please call us anytime. We will continue to make your experience here 5 star!!! Sincerely, Jim Kroll jim.kroll@skbuickgmc.com

February 24, 2020

Dealership Rating

Employee Rating

Top notch no pressure buying relaxing atmosphere. Our salesman lesson to what we wanted , what we was willing to pay and delivered our 2020 Denali xl to us Bart Yeske is our salesman Great Job ! Thanks salesman lesson to what we wanted , what we was willing to pay and delivered our 2020 Denali xl to us Bart Yeske is our salesman Great Job ! Thanks More

by Creteman1313

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Victoria Swalley, Bart Yeske, Bob Johnson , Rusty Howard

Helpful 0

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Feb 25, 2020 -

S & K Buick GMC responded

We appreciate you for taking the time to give our dealership such an excellent recommendation. It helps us to know that we are meeting the needs of our customers. Bart thanks you for your praise. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, James Kroll jim.kroll@skbuickgmc.com

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