Russell McDowell
Russell McDowell at Vann York Honda
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Russell McDowell

Finance Manager

Vann York Honda

422 Eastchester Drive
High Point, NC 27262

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4.4
17 Reviews
4.4

17 Reviews

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17 Reviews of Russell McDowell

December 26, 2023

Dealership Rating
Employee Rating

Have had to bring new 2024 Honda Accord Hybrid back twice now to have the CarPlay system reset. Have been requesting to cancel GAP coverage, extended warranty and prepaid service plan for weeks now. Finance More

by MTV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Moses Idahor

Jan 18, 2024

Vann York Honda responded

We appreciate you voicing your concerns. Thank you for taking the time to talk to our management team about your experience and clear up the misunderstanding. As discussed in our conversation, the GAP cancelation does take anywhere between 4-6 weeks to reflect on your account. Thank you for giving us the opportunity to make things right for you and if you have any more questions or concerns, feel free to reach out.

September 15, 2023

Dealership Rating
Employee Rating

Don Pennetta was very patient with me as I waited for my car from the factory. He spent time with me explaining many features of my CRV. More

by msaltzer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 13, 2023

Vann York Honda responded

Thank you for the 5-star review! We appreciate you taking the time to share this!

Oct 13, 2023

Vann York Honda responded

Thank you for the 5-star review! We appreciate you taking the time to share this!

September 09, 2023

Dealership Rating
Employee Rating

This dealership is the best for sales and service I love my new Pilot. Service was quick and easy. More

by Rhaywo6768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2023

Vann York Honda responded

Thank you for allowing our team to serve you and your family in the purchase of your new Pilot. Take care and have a wonderful day.

December 11, 2022

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Employee Rating

Good atmosphere very positive attitude Corbin was awesome i recommend talking with him if you want a safe and reliable vehicle. 9verall a GREAT experience More

by Angelowseymour
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corbett Davis

Dec 16, 2022

Vann York Honda responded

WOW!!!!! Thank you for placing your trust in Corbin and the rest of the Vann York Honda team. We want to ensure our customer’s experience is efficient and painless at every interaction all while "Building Relationships That Last".

July 12, 2022

Dealership Rating
Employee Rating

Needed to turn in my 2020 lease and Jeremy was a great asset if finding my new vehicle. I wanted something with more comfort than my CRV and affordable to my budget since my husband and I are on fixed in More

by Kabobb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Shadrick

Jul 21, 2022

Vann York Honda responded

Kabobb, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Jeremy is just as you describe; very knowledgeable, friendly and will always take the time to answer all of your questions. I'll be sure to share your awesome comments with Jeremy and the rest of the team. We hope you enjoy your new 2022 Honda Pilot AWD Sport for many years to come!

April 15, 2022

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Eric walked us through the entire process and streamlined the car buying experience so it was very straightforward and easy. More

by slc8839
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Dark

Apr 21, 2022

Vann York Honda responded

We take our customer’s experience very seriously and want to make you feel comfortable with your purchase. Eric will be pleased to hear your feedback. Feel free to reach out to us anytime!

April 12, 2022

Dealership Rating
Employee Rating

Erik Dark is a wonderful salesman. He really cares about the consumer. The shortage of vehicles did not stop him from securing my perfect vehicle. My Honda Pilot didn’t have leather so More

by kristin_rieger@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 14, 2022

Vann York Honda responded

Kristin, we take our customer’s experiences very seriously and we are very thankful to know that you are happy with your experience with Eric during your most recent purchase. We will always do our best to meet your expectations even during the current vehicle shortage. Thank you for taking the time to write this wonderful review. We look forward to working with you for many years to come.

April 09, 2022

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Employee Rating

Our salesman, Eric Dark, was wonderful. He was friendly and knowledgeable. He kept us updated as we waited for our vehicle to be built. He made us feel very welcome and shared our enthusias More

by R&C Thorsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Dark

Apr 14, 2022

Vann York Honda responded

Thank you for your kind comments about Eric. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Enjoy your new purchase and please feel free to us know if you need anything else!

March 18, 2022

Dealership Rating
Employee Rating

Eric Dark did a fantastic job! He is so easy to work with and goes out of his way to explain things. He cares about his customers and worked to get us exactly what we wanted in ou More

by smyers
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Dark

Mar 24, 2022

Vann York Honda responded

Our team appreciates your feedback. We are glad to know that Eric was able to assist you and more than meet your expectations. I will be sure to share your wonderful comments with him and the rest of the team. Thank you for giving us an opportunity to work with you!

November 17, 2021

Dealership Rating
Employee Rating

We had a great experience purchasing our 2022 CRV from Vann York Honda. Our sales representative Al Hosley was extremely helpful and kept us well informed throughout the entire process of ordering the ve More

by n2dzign
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Hosley

Nov 18, 2021

Vann York Honda responded

Congrats!!!!! We are so happy to have had a chance to help with the purchase of your new 2022 CR-V. Al is great to work with and he will be elated to hear of your feedback! Al is just as you describe; helpful professional, attentive, and will strive for customer satisfaction. Let us know how we can be of assistance with your automotive needs in the future.

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