Russell Morgan | Page 16

Good but Expected Better Our salesman was very easy to talk to, get along with, and was as attentive as he could be given other customers coming in. Overall, we paid a good pr Our salesman was very easy to talk to, get along with, and was as attentive as he could be given other customers coming in. Overall, we paid a good price for the car we purchased. After everything was said and none, we lastly had to wait nearly an hour to speak to the financial dealings person JUST so we could sign some papers and give them our payment. Additionally, we bought the car before it was detailed, therefore, we waited for it to be detailed afterwards. We drove around town waiting for the detailing to be done for about 3-4 hours. (Which the 3-4 hour wait was fine... I mean, we wanted them to take there time with the cleaning!) However, once we received the call that it was finished with detailing and arrived to the dealership, the detailing job was less than great.. There was dirt smears all over the bottom frame of the door from peoples shoes, there was sticky streaks of, what we assumed to be, cleaner product they forgot to wipe off the walls of the back seats, and strangely colored what-looked-to-be-like mold and hardened spillage in the cup holder (not to mention a bottle of their cleaning spray left in the trunk.) Overall, our experience was average and lengthy, but most of all, I had expected a better detailing job, especially having taken 3-4 hours. More

by SKH Verified Customer Verified Customer

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Helpful and friendly service From the very start Russ was very helpful. They had good service and support. They got me the car that I wanted for the price that I wanted.. From the very start Russ was very helpful. They had good service and support. They got me the car that I wanted for the price that I wanted.. More

by JCAROL75088 Verified Customer Verified Customer

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Liars and crooks We were working with Kevin. We got pre-approved over the Internet and Russ called us to say we were good to go . They pulled my credit FOUR times. We We were working with Kevin. We got pre-approved over the Internet and Russ called us to say we were good to go . They pulled my credit FOUR times. We drove 120 miles round trip to go buy a truck. They said we could buy it when if we liked it. We test drove it and was ready to sign paperwork. Then we were told that another “manager” let someone else put a deposit down on the truck, while we were driving there, and that we couldn’t buy it now. They said there was miscommunication and it shouldn’t have happened. So unprofessional and crooked!! This was management. They tried to sell us other vehicles and kept us sitting there until the other deal went through. We had a newborn and an eight year old. It was a 5 hour trip for us in all. We left the house at 4 pm and didn’t get back until 9 pm.. This was disgraceful to pre approve us, basically promise us the vehicle and then another manager sells the truck out from under us. They wouldn’t say who did it. Just blamed a manager. No one knew about it until we were ready to sign. Must have been a buddy of his. They are scammers who just want to get you in the door to sell you something else. Don’t go there!! Don’t believe a WORD they say! More

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New Car Purchase Experience The Rockwall dealership was great. Enjoyed working with Russell. He was always straight forward and honest. I actually enjoyed the experience (not alw The Rockwall dealership was great. Enjoyed working with Russell. He was always straight forward and honest. I actually enjoyed the experience (not always the case with a salesman). Russell and Corey also worked on trading with another dealership for the car I wanted within a 24 hour window, which was greatly appreciated. Overal, I enjoyed the experience and service. More

by DNBRUGIONI Verified Customer Verified Customer

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Excellent Really felt no pressure to buy anything and Russell was very attentive to what we were looking for. Car was clean and fueled for us. Really felt no pressure to buy anything and Russell was very attentive to what we were looking for. Car was clean and fueled for us. More

by Clay L Verified Customer Verified Customer

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Friendly service Brian Dial is very nice person to work with and very professional. He helped me get the most possible out of my trade. He also helped me make the best Brian Dial is very nice person to work with and very professional. He helped me get the most possible out of my trade. He also helped me make the best decision while choosing my Camry. I will continue to refer Toyota of Rockwall for the friendly and hassle free service, thank you. More

by Sergio Verified Customer Verified Customer

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Experience Russel did a great job during the sales process & going over features of my new car, he was great, I love my Camry Hybrid and will recommend you all. Russel did a great job during the sales process & going over features of my new car, he was great, I love my Camry Hybrid and will recommend you all. More

by gill1934 Verified Customer Verified Customer

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Man of his word. I found that Russell is a man of his word and goes the extra mile helping people. I have had 30 new vehicles over the last 78 years. I can say he is i I found that Russell is a man of his word and goes the extra mile helping people. I have had 30 new vehicles over the last 78 years. I can say he is in the top 3 people that did not make you wonder if they were being up front. Russell came in on his day off and went over how things work on the new Tacoma. This is my third vehicle we have purchased from your co and will stay with Russell if we need another car. More

by DONMCLEMEE Verified Customer Verified Customer

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meet expectations 3rd car ive bought from this site, always easy to work with. Russel met with me on two separate days and answered all questions and got me intot he c 3rd car ive bought from this site, always easy to work with. Russel met with me on two separate days and answered all questions and got me intot he car that met my needs More

by PATBERRYMAN10 Verified Customer Verified Customer

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Vehicle Purchase Russell was so helpful & the overall service was excellent. Online application process was also great & convenient. They were busy but still attended Russell was so helpful & the overall service was excellent. Online application process was also great & convenient. They were busy but still attended me at the scheduled time. More

by DIANA_L.A_89 Verified Customer Verified Customer

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