Russell Morgan | Page 16

Maxima Very easy and quick. Everyone was personable. Car was clean. Gave me a fair price on my trade in and the new one I got. Very easy and quick. Everyone was personable. Car was clean. Gave me a fair price on my trade in and the new one I got. More

by HOOPERVILLE7 Verified Customer Verified Customer

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Awesome great customer experience We went in talked to someone about Jeep got results in about 20 minutes. Gave us good customer services and good descounts .i will refer my friends to We went in talked to someone about Jeep got results in about 20 minutes. Gave us good customer services and good descounts .i will refer my friends to come there. More

by BARKERPATRICIA00 Verified Customer Verified Customer

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Great ! place Russell Morgan was willing to work with us for our needs. He was friendly very informative about the vehicle. He was suppose to be off that day, but b Russell Morgan was willing to work with us for our needs. He was friendly very informative about the vehicle. He was suppose to be off that day, but because he knew we were coming he made sure to be there. We really enjoyed getting to know Russell. We would recommend him and this car lot to others. It's worth the drive. More

by VERAYOUNG67 Verified Customer Verified Customer

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Maintenance We have purchased 3 vehicles from Toyota of Rockwall since 2012 & find their service and staff to be wonderful. Everyone is friendly, professional & h We have purchased 3 vehicles from Toyota of Rockwall since 2012 & find their service and staff to be wonderful. Everyone is friendly, professional & helpful. We have been very pleased with this facility. More

by DoubleR Verified Customer Verified Customer

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New car buying Wow, I didn’t know buying a new car was this easy......past experiences haven’t been that good, apart from my Prius I previously bought from you. Ru Wow, I didn’t know buying a new car was this easy......past experiences haven’t been that good, apart from my Prius I previously bought from you. Russell Morgan was terrific, he answered all my questions, and gave me a tutorial on my new Camry. It was a real pleasure to work with him, especially as I’d only come in for an oil change 😳 More

by GILLIANSTEWART Verified Customer Verified Customer

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Good but Expected Better Our salesman was very easy to talk to, get along with, and was as attentive as he could be given other customers coming in. Overall, we paid a good pr Our salesman was very easy to talk to, get along with, and was as attentive as he could be given other customers coming in. Overall, we paid a good price for the car we purchased. After everything was said and none, we lastly had to wait nearly an hour to speak to the financial dealings person JUST so we could sign some papers and give them our payment. Additionally, we bought the car before it was detailed, therefore, we waited for it to be detailed afterwards. We drove around town waiting for the detailing to be done for about 3-4 hours. (Which the 3-4 hour wait was fine... I mean, we wanted them to take there time with the cleaning!) However, once we received the call that it was finished with detailing and arrived to the dealership, the detailing job was less than great.. There was dirt smears all over the bottom frame of the door from peoples shoes, there was sticky streaks of, what we assumed to be, cleaner product they forgot to wipe off the walls of the back seats, and strangely colored what-looked-to-be-like mold and hardened spillage in the cup holder (not to mention a bottle of their cleaning spray left in the trunk.) Overall, our experience was average and lengthy, but most of all, I had expected a better detailing job, especially having taken 3-4 hours. More

by SKH Verified Customer Verified Customer

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Helpful and friendly service From the very start Russ was very helpful. They had good service and support. They got me the car that I wanted for the price that I wanted.. From the very start Russ was very helpful. They had good service and support. They got me the car that I wanted for the price that I wanted.. More

by JCAROL75088 Verified Customer Verified Customer

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Liars and crooks We were working with Kevin. We got pre-approved over the Internet and Russ called us to say we were good to go . They pulled my credit FOUR times. We We were working with Kevin. We got pre-approved over the Internet and Russ called us to say we were good to go . They pulled my credit FOUR times. We drove 120 miles round trip to go buy a truck. They said we could buy it when if we liked it. We test drove it and was ready to sign paperwork. Then we were told that another “manager” let someone else put a deposit down on the truck, while we were driving there, and that we couldn’t buy it now. They said there was miscommunication and it shouldn’t have happened. So unprofessional and crooked!! This was management. They tried to sell us other vehicles and kept us sitting there until the other deal went through. We had a newborn and an eight year old. It was a 5 hour trip for us in all. We left the house at 4 pm and didn’t get back until 9 pm.. This was disgraceful to pre approve us, basically promise us the vehicle and then another manager sells the truck out from under us. They wouldn’t say who did it. Just blamed a manager. No one knew about it until we were ready to sign. Must have been a buddy of his. They are scammers who just want to get you in the door to sell you something else. Don’t go there!! Don’t believe a WORD they say! More

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New Car Purchase Experience The Rockwall dealership was great. Enjoyed working with Russell. He was always straight forward and honest. I actually enjoyed the experience (not alw The Rockwall dealership was great. Enjoyed working with Russell. He was always straight forward and honest. I actually enjoyed the experience (not always the case with a salesman). Russell and Corey also worked on trading with another dealership for the car I wanted within a 24 hour window, which was greatly appreciated. Overal, I enjoyed the experience and service. More

by DNBRUGIONI Verified Customer Verified Customer

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Excellent Really felt no pressure to buy anything and Russell was very attentive to what we were looking for. Car was clean and fueled for us. Really felt no pressure to buy anything and Russell was very attentive to what we were looking for. Car was clean and fueled for us. More

by Clay L Verified Customer Verified Customer

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