Rusty Cox | Page 2

First let me state that Cedar Park service tech, John seemed to treat me honestly. I brought my Outlander in on Wed. September 27, 2023 for a warranty issue. I had just purchased the 2020 Outlander and seemed to treat me honestly. I brought my Outlander in on Wed. September 27, 2023 for a warranty issue. I had just purchased the 2020 Outlander and the touch screen did not work. I was aware that the radio is only under warranty for 3 years, 36,000 miles. Well, the car ONLY had 4,200 miles when I got it. John checked the VIN and found out the radio was still under warranty and said I could bring it back Friday at 2pm. I arrived Friday, Sept 29, and found John and said I was hear for the radio. Then the problems started. Person #2 came up and said "yeah, I saw the box in the back...want me to get it?". Person #3 came up (was told later it was the Service Manager; but, he never introduced himself) and said "No, that can't be under warranty". I said that we had checked it out on Wednesday. He wanted the VIN. I offered if off my phone and he said "we will get it off the vehicle". They checked the computer and Person #3 said "nope it expired in December". I said that December would have been within the three years. Person #3 said it's only 3 years OR 36,000 miles. I said well "lucky for me the car only had 45 HUNDRED miles on it". Person #3 then states "well, it takes 4-6 weeks to get a radio". I said I wanted the one that Person #2 said was in the back. Person #3 then turned to John and said "did she purchase on this lot?". REALLY, that's how y'all do work???!!! You only help the people who purchase from Cedar Park? John said "no, she bought it from her sister"...which is true. Person #3 turned to me and said it will be 4-6 weeks. I asked "why was I told to come in on Friday at 2pm if there wouldn't be a radio?" Again, told "4-6 weeks" and Person #3 walked away. John took my name and phone number on a sticky note. I am pretty sure that sticky note got thrown away when I left. I was so flustered and upset that I didn't get any names. I left in tears knowing that I shouldn't have been treated that way. I went home and called my sister and then Mitsubishi in Lewisville. I was willing to drive 3+ hours if the original dealership had a radio. Lewisville said that they didn't have any that weren't tagged for a customer and any dealership is supposed to honor warranties. I then called Killeen Mitsubishi and was VERY leery dealing with them since they have the same owner as Cedar Park. Well, they had a radio in stock and put it in on Wednesday, October 4th. I drove over an hour to go to Killeen when Cedar Park is ten minutes from my house and I will do it again to have the proper, friendly, and honest service from Lorraine and Justin. Cedar Park Service...get your act together and treat women with more respect. By the way, it's been five weeks and I still haven't heard back from anyone in Cedar Park...go figure! :( By the way Mitsubishi ought to be concerned as to why the radios are going out so quickly! More

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BAD MANAGEMENT! They don’t live by their slogan “For The People”. I’m asking for help and NO ONE IS HELPING ME! They don’t live by their slogan “For The People”. I’m asking for help and NO ONE IS HELPING ME! More

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clean place friendly they took their time to explain every detail we drove the car every detail we drove the car More

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4 out of 5 stars gotta 2018 volkswagen jetta. Had great 1st class help from Chris Chaves and Joshua Williams. They even delivered paperwork and the car to my workplace because I had to leave befo Had great 1st class help from Chris Chaves and Joshua Williams. They even delivered paperwork and the car to my workplace because I had to leave before paperwork could be signed. Better than carvana for sure. Would give 5 stars out of 10 but I'll be making my first payment before I'm even in my jetta due to factory warranty and maintenance that I needed done from an oil leak I spotted. actually five out of five stars. they are making sure everything is all good i got a loaner car for now and the car is in the factory. More

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DO NOT MAKE ME WRITE SOME THING TO FILL OUT THE SURVEY THAT IS CRAP THAT IS CRAP More

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Outstanding People! Fantastic Service! Knowledgeable Sales and Finance Professionals. Will gladly and in good conscience recommend all my friends and family, and eve Fantastic Service! Knowledgeable Sales and Finance Professionals. Will gladly and in good conscience recommend all my friends and family, and even acquaintances!! More

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This is the second vehicle that I have bought from Elder Mitsubishi. The first one was a used car and this time was a brand new 2022 Mitsubishi Outlander. Everyone at Elder did everything they could to get Mitsubishi. The first one was a used car and this time was a brand new 2022 Mitsubishi Outlander. Everyone at Elder did everything they could to get me exactly what I wanted and that's what I drove away in! More

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I am retired military living in Killeen TX. So I have an originally owned 2003 Mitsubishi Montero Sport in which I spent quite a bit of money for service on, $1200.00 last year and $3200.00 this year. I end originally owned 2003 Mitsubishi Montero Sport in which I spent quite a bit of money for service on, $1200.00 last year and $3200.00 this year. I ended up replacing the motor as advised by Rusty, the Service Manager. Rusty gave me a price for the engine replacement and although it was much more, only charged me what he quoted....Who does that? I want to say I have been back there 5 times now since initial repair last year for some adjustments, but have to say that they are very understanding, very helpful and STAND by their word on price and warranty implied. This is my daughters car and with the recent spike in Used Car prices, I had no better option but to repair it. I will say that as long as they stand by their work as they do, I wouldn't go anywhere else, even with the 110 mile round trip! I know you don't want to hear that Curtis, lol! Curtis was the one that had to deal with me most of the time and he is very understanding and will go that extra mile for you. James, the service repairer always explained everything he did and is also very courteous. I will say to Scott Elder, these guys deserve a bonus! and I will recommend them to all others I know. When the Montero finally goes to its final resting place, you better believe I am buying a new one from Elder Mitsubishi.... More

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The process was so effortless. When I mentioned what I thought might be an obstacle she would confidently assure me.i love my new car. thought might be an obstacle she would confidently assure me.i love my new car. More

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They we're great to work with. Dasia Hood was very patient and explain the process to us she worked hard to get us a great deal. Thank you very much and we appreciate everything. patient and explain the process to us she worked hard to get us a great deal. Thank you very much and we appreciate everything. More

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