Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.

Rusty Miller | Page 13

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
257 Reviews
4.7

257 Reviews

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257 Reviews of Rusty Miller

October 02, 2024

Dealership Rating
Employee Rating

Had appointment at 7:30am. First customer in. Others done before me, waited 2 1/2 hours for oil change and inspection. More

by jware1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 28, 2024

Dealership Rating
Employee Rating

I walked in not having an appt for oil change and was handled immediately Rusty was excellent More

by WCLAYWARNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Wclaywarnick! Please let us know if we can do anything else to help!

September 28, 2024

Dealership Rating
Employee Rating

They gave excellent service including good communication and helpful approach. I felt well taken care of. More

by erictheiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Luis Jimenez , Vincent C

Oct 01, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 28, 2024

Dealership Rating
Employee Rating

Took too long. Kept in delaying without providing good reasons. Will not go back to them More

by ADSFORRAJ
Service Price Transparency
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Recommend Dealer
No

September 26, 2024

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Rusty is amazing. Rusty is my personal choice for my contact at gnc faulkner to take care of my car service. He always delivers & is part of the reason I come back. More

by LUKEJOSEPH04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

Faulkner Buick GMC West Chester, INC. responded

Thanks Luke, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

September 25, 2024

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Employee Rating

They took good care of me. Service was friendly and done on time. Nice place. More

by Kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Kk! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 24, 2024

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Employee Rating

The Team at Faulkner GMC is amazing. Their customer service is great and they understand the importance of getting the service completed quickly when customers are waiting. The waiting r More

by Shawn M.
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

September 24, 2024

Dealership Rating
Employee Rating

Every time I go in for service I have to fight for what they are charging or doing to my vehicle. Warranty work, oil changes, and most recently my wife’s tires. They say they price match and then they wil More

by SMA6541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Leslie Hurst

Sep 26, 2024

Faulkner Buick GMC West Chester, INC. responded

SMA, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 436-5600 and speak to one of our managers so they can assist you. We appreciate your feedback.

September 23, 2024

Dealership Rating
Employee Rating

Pleasant and timely service good communication -friendly staff-seemed to do a good assessment. Clean More

by ktl623@verozon.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

September 20, 2024

Dealership Rating
Employee Rating

I had to follow up multiple times with the service team. They then called mid day to tell me a part was back ordered and that was that. They offered no alternatives, did not try to provide any help such a More

by LOUISDELMONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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