Rusty Miller | Page 14

Same day service for our issue was greatly appreciated. And friendly folks as well, always And friendly folks as well, always More

by Mdud73 Verified Customer Verified Customer

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I had my car towed to Faulkner late Thursday night and called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was to called Friday to make a service appt. I was told they couldn't look at it until Monday. The woman I spoke to said she made a note that the car was towed and on site. I called at lunch on Monday and left a voice-mail on tne service line. I got a call almost 3 hours later. Rusty said he was glad I called because they didn't know my car was there on their lot. I was really disappointed that I had to wait until Monday but understood they wasn't any availability. I was very frustrated that there was a miscommunication that they didn't know my car was there. Then I was told they close in an hour so they weren't sure if they could even look at the car that day. I was able to pick up my car at 6a on Wednesday. I wasn't able to get my inspection completed which was in my original request. I won't be returning to Faulkner for service even though that's where I purchased my car. I live too far away to obtain a loaner while my car has had work done before. Too inconvenient. More

by HALEYCHAUMP Verified Customer Verified Customer

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Good work reliable honest real business like professional and I thank them for it to help that they gave me and I thank them for it to help that they gave me More

by Scooby Verified Customer Verified Customer

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Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More

by Than111 Verified Customer Verified Customer

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Courteous, kept me informed of the issues with my truck. Went beyond all that I expected. Went beyond all that I expected. More

by scottpiersol Verified Customer Verified Customer

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Leslie is the best, all the people are friendly and willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. More

by Munchkin Verified Customer Verified Customer

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This was my fist visit and I was very impressed. My issues were immediately addressed and solved. My issues were immediately addressed and solved. More

by RNICHOLS6 Verified Customer Verified Customer

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Faulkner takes care of my Cadillac Escalade. They do a great job from the counter people to the service techs. They do a great job from the counter people to the service techs. More

by KATPRICE323 Verified Customer Verified Customer

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Great service rep tech was very good very satisfied with all the service thank you Dave hatt with all the service thank you Dave hatt More

by DAVEHATT Verified Customer Verified Customer

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Great experience dealing with Vince. He was professional and showed exceptional knowledge and understanding. Awesome He was professional and showed exceptional knowledge and understanding. Awesome More

by GTONY0 Verified Customer Verified Customer

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