Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.

Rusty Miller | Page 25

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
257 Reviews
4.7

257 Reviews

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257 Reviews of Rusty Miller

August 22, 2023

Dealership Rating
Employee Rating

Great service, informative, waited for 3hrs but fixed my car in a timely timeframe, rusty was helpful More

by mkmickey26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 21, 2023

Dealership Rating
Employee Rating

Fast service and great communication about repairs. They are accommodating and repairs are always done well. Comfortable environment to wait in also! More

by EILEENMESI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Jimenez , Tiffani Wynn

Aug 22, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Eileen! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 17, 2023

Dealership Rating
Employee Rating

The rating is about the service dept not the dealership. As far as the dealership, not given all the info I should have been given. The service dept is five star. More

by TOMT59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Tom! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 14, 2023

Dealership Rating
Employee Rating

Luis is great but the dealership management needs LOTS of work.... Needs better sourcing for parts & better loaner/rental options. More

by lidia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 16, 2023

Faulkner Buick GMC West Chester, INC. responded

Lidia, we apologize for the lack of parts sourcing and loaner/rental options provided. We will share your comments with our management team in efforts to improve these areas and offer a better customer experience. We appreciate you bringing this to our attention.

August 13, 2023

Dealership Rating
Employee Rating

They diagnosed my issue and worked with my warranty to fix the problem. They also had great communication throughout the process and were very responsive to my questions. More

by jregenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, jregenski! If there is anything else we can do to help just let us know! Have a great day!

August 12, 2023

Dealership Rating
Employee Rating

Great service. Job done timely and efficiently. Everyone was courteous, professional, and friendly. Great job More

by Lynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Lynch! Our team really appreciates it! Let us know if we can help with anything else!

August 09, 2023

Dealership Rating
Employee Rating

Great communication with excellent customer care skills. thanks for making the visit as easy as possible More

by BUZZIMJTIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Jimenez

Aug 10, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 02, 2023

Dealership Rating
Employee Rating

The work was completed on time Great communication via email. Keep up the good work More

by EVANSLANDSCAPEINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2023

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Evan! We're always here to help if anything else comes up!

August 01, 2023

Dealership Rating
Employee Rating

Great quick service as always, the team is knowledgeable and friendly we have been coming here for years More

by GPATTONJR35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Luis Jimenez

Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 01, 2023

Dealership Rating
Employee Rating

Went in for a complimentary lof and a brake noise from the front. Was told at first the brakes may be warranty due to the dealership putting aftermarket brakes on my truck and making noise 4 months later More

by Zs12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey

Aug 15, 2023

Faulkner Buick GMC West Chester, INC. responded

We apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 492-7109 and speak to one of our managers so they can assist you. We appreciate your feedback.

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