Went here to turn in my lease. Thought about maybe just turning in and just trying something new. But the wonderful people at this dealership found me a vehicle I ABSOLUTELY fell in love with. As soon as I seen it I knew that I was in love. Great people to work with and they treated me so well. Would 100% go back to them. They have my loyalty.
"Horrible Sales experience"
I recently tried to deal with Ruth Chase and GM Doug Kimbrel. I was attempting to purchase a new Ford Escape. They refused to supply me with the sales and rebate numbers they were submitting for my loan application even though they were asking me to put down almost 4 times the amount for a downpayment than I told them was possible. When I asked if they were applying all the rebates and "Superior Discount" that were shown on the website, I was told by both individuals that they were not obligated to give me any of the discounts if they didn't want to. They were very condescending throughout the process, and acted like they didn't want to be bothered with trying to help me and possibly earn a new customer for life. Not only will I never use these sales people again, I will never go to Superior Ford for anything in the future, and I will discourage all my friends and family from ever using their services. The BBB will also be made aware of the service received. If I could give a negative "star" rating on this site, I would do it.
"A Test became.a testimony! "
I originally leased from Superior three years ago and my lease was about up. I came in and talked to Ruth who changed her plans on the spot to help me out. She worked hard all day to find something that would work for me and she did! She and Aly and Michael, the sales manager, worked to get it done. Being a female in a car dealership is very intimidating, but those three made me feel very comfortable with my experience once again. When next I need a car, I will go back. Thanks Ruth, Aly and Mike!
"Leasing a new car"
- FORD FAN
My lease was up, I planned on buying out my lease, when I went to the dealership they explained why it was better to re-lease, I test drove a car and loved it.
Everyone was great to work with and the whole experience was a lot of fun! They are very knowledgeable and provided options that worked for me.
"Friendly, knowledgeable professionals"
- CMax 2017
Excellent rapport, great research and sharing of unfamiliar technology, comfortable follow-up without undue pressure, flexible and supportive in transition from current to new vehicle, encouraging and useful training on vehicle features.
"Experience with Ruth Chase at Ford superior."
- Lilly of the valley
Ruth has done a great job helping me navigate through the meanders of a lease. She listened, helped and gave me great advice. I am very happy about for new lease and would recommend superior Ford and Ruth to any new potential buyers. She followed up and I know she will help me should I need help in the future.
"Purchased a New Ford Escape."
Ruth , came in on her day off, to make sure we got her personal touch on our new ford escape, we love this vehicle , we highly recommend talking to Ruth for Sales and leasing.
"Great service and sales experience AGAIN!!"
- Jan Kinney
This was not my first time at Superior Brookdale Ford. My experience was top notch as it has been in the past. Highly recommend this store for sales and service! Ruth Chase helped me with all the details and did a terrific job! Great and friendly team of folks at this store! And I LOVE my new Escape Titanium, it's spectacular, the Ford Pass app starts your car, locks your car, locates your car and so much more all from your smart phone, check it out!
Other Employees Tagged:
John in Finance, Tom Rabiola
"Great people, great service, great experience! "
I had a last minute phone call & visit to Superior Ford to see and drive a truck I was interested in. Ruth was happy to see me arrive, and very eager to help me. Her patience & dedication to me, as a customer, was very apparent. Ruth was very knowledgeable, helpful, and professional. Ruth and John (financing), stayed late with me on a Friday night, and I, of course, bought the truck!!!!
Other Employees Tagged: