Ryan Burnett | Page 3

Professional courteous friendly handsome timely efficient customer oriented masculine great floor skills did I mention handsome. customer oriented masculine great floor skills did I mention handsome. More

by LORENZO.P.MEJIA100 Verified Customer Verified Customer

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Loved the dealership! Loved the people! Love the vehicle I bought! Great experience I will buy again! Loved the people! Love the vehicle I bought! Great experience I will buy again! More

by Trevor Campbell Verified Customer Verified Customer

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Robert and Hugh jumped through hoops to make sure I got what I wanted. They were extremely pleasant, kind, and professional. what I wanted. They were extremely pleasant, kind, and professional. More

by CARLADABNEY Verified Customer Verified Customer

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The staff was friendly and wanted to get me into a car I loved and was in budget they where the only dealership that wanted to work with my budget and not go over. loved and was in budget they where the only dealership that wanted to work with my budget and not go over. More

by JESSICADACAYNOS Verified Customer Verified Customer

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It’s was a hood dealership to work with and they weren’t pushy towards a sale pushy towards a sale More

by TRISTANSTOLZ Verified Customer Verified Customer

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This is my first buy where I did not need a cobuyer. I’m VERY appreciative. I’m VERY appreciative. More

by MACK_TAMI Verified Customer Verified Customer

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They LISTENED to me first and then provided what I wanted NO high pressure! Great delivery and a great future for us NO high pressure! Great delivery and a great future for us More

by DONMOON Verified Customer Verified Customer

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My experience with the people at this dealership was excellent. Bob went out of his way to service us excellent. Bob went out of his way to service us More

by DDNIENHUIS Verified Customer Verified Customer

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Everyone was very nice, and SOOOOO helpful. They made the whole experience easy and fun. I would recommend the whole staff over and over again with the highest marks. They made the whole experience easy and fun. I would recommend the whole staff over and over again with the highest marks. More

by JTEVANS Verified Customer Verified Customer

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Vehicle was purchased on 10/07/2022 as certified pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspecti pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspection + detailing of the vehicle, which would have included at the very least vacuuming the carpet or possibly shampooing. Upon getting the vehicle delivered, I noticed the lug nut key was missing. The day after we received the vehicle, there was some dirt on the floor of the passenger rear side. I started to vacuum up the mess and the carpet fibers were vacuumed up leaving behind only the backing, this in spite of the claim the vehicle was detailed, which would have left sections missing carpet. Due to these two issues and the insistence of the dealership that it was 'inspected', which was to include brake inspection, rotate, balance, alignment check among other items, I grew concerned. I then took the vehicle to the nearest Lexus dealer and paid to have them inspect the vehicle. Their observation was recorded and sent to myself, which I then forwarded on to the original dealer. From what Lexus had observed, they were able to check the brake system, but the wheels had not been removed for some time. The original dealer who sold the vehicle claimed the lug nut key was 'lost' but the rust on one lug nut should not have been there if the wheels were indeed removed. I have spoken with the dealer on multiple occasions and was told by Ryan Burnett (a sales manager) that maybe they had been swindled in the trade and that the person who traded it in was less than forthright. I was then contacted by Tadd Wells (general sales manager), who expressed concern, said he needed to discuss with the general manager, and asked me to forward the information I had. On 19-OCT-2022 I sent to him the photos of the carpet falling apart as well on 20-OCT-2022 the Lexus inspection report which detailed the issues and cost to repair. I followed up with an email on 21-OCT-2022 to which I received no response. I was able to get Tadd to answer the phone on 22-OCT-2022 regarding the outstanding issues. On this conversation, Tadd was less than willing to accept that they had done anything wrong, with him stating 'the carpet dose not affect the drive-ability of the vehicle.' When I confronted him with the apparent lack of ethics shown by the dealership, he simply stated that he needed to discuss with Sevan Stryker, the general manager. I informed him that he told me on Wednesday he would discuss with the general manager and get back to me, which he never did return my calls nor email on 21-OCT-2022. In summary, there was hidden damage which I was told was repaired (headlight bracket still missing), a complete vehicle inspection (which was unlikely to have been performed based on a missing lug nut key), and vehicle detailing (which the inspection or detailing should have caught the carpet issue). As of our last conversation, the dealer is refusing to admit any fault in the matter. More

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