Ryan Burnett | Page 4

Bob Penkhus Volvo Mazda Volkswagen responded

We're thrilled to know you had a great experience! Thanks for leaving the review!

Bob Penkhus Volvo Mazda Volkswagen responded

Bonnie we appreciate you taking the time to write about your experience with Bryn and our sales team. We strive to provide the best service in town and are pleased we accomplished that with your visit. Enjoy your brand new vehicle and come see us again soon.

Bob Penkhus Volvo Mazda Volkswagen responded

Congratulations on your brand new vehicle. So pleased to hear Brittney and our staff could make this a great experience. Enjoy the new ride and come see us again for any other car needs.

Bob Penkhus Volvo Mazda Volkswagen responded

Hello Rene, Thank you for taking the time to write a review; we greatly appreciate your feedback. We are sorry to hear that you felt we didn’t want to work with you. We truly value each and every one of our customers, and we never want anyone to feel that way. We've spoken with our team to try and identify where your experience may have been lacking on our end. It appears we were able to assist you with all online needs, and one of our agents personally drove the vehicle to you late in the afternoon to ensure you were happy with your purchase. However, that was 6 months ago, and we don't have a record of an interaction with our team since then. We'd appreciate any additional insight into your experience then or recently to know what prompted this feedback and how we can make it right. We are always eager to improve and ensure we correct our mistakes for all our past, current, and future customers. Thank you for being our customer and for your valuable time. I hope to hear from you soon and look forward to working toward a resolution. Respectfully, Tad Wells Sales Manager 719-473-4595

Bob Penkhus Volvo Mazda Volkswagen responded

Jeff thank you for coming to see us for your car needs. We are happy to hear Bryn and our sales team could you help find the right vehicle for you. Enjoy your new ride and come see us again soon.

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for coming to see us and giving Bryn a shoutout. Come see us again for any other car needs.

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for allowing us to help you with your car needs.

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Motor City, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves, and we are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-228-3231. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, Tad Wells Sales Manager 719-473-4595

Bob Penkhus Volvo Mazda Volkswagen responded

Bryce thank you for the review. We will be sure to let Bryn know he did a great job.

Bob Penkhus Volvo Mazda Volkswagen responded

Hello Dave, my name is Darrell Dominguez. I am the Marketing Manager here at Bob Penkhus Volkswagen. I am so sorry that your purchase experience was not what you expected. It appears there was a miscommunication in the transaction. We are processing a check for half of the theft guard as promised in the details of your purchase. You should be receiving this check within a few days. We are consistently striving to improve our processes. Thank you for bringing this to our attention. We value you as a customer and hope we can make it up to you in the future. Thank you for choosing Bob Penkhus Volkswagen.