Ryan Burnett | Page 5

False promises and refusal to make it right. The value of the deal was fair considering the current vehicle market. They force add a $500 “theft guard” that I refused to have. After repeated att The value of the deal was fair considering the current vehicle market. They force add a $500 “theft guard” that I refused to have. After repeated attempts of adding this non-beneficial add-on (did not provide any discounts with my insurance) we settled on a 50/50 deal discounting the dealer add-on. I crossed out the $500 number and wrote $250 wrote it down on the offer sheet, signed and sales rep came back shaking my hand saying “you have a deal” after hours at the dealership, I took the car and went home. Reviewing the paperwork that wasn’t shown to me at the time of signing, I noticed the $500 was still there. When I confronted the sales man he advised me the sales manager crossed out what I put and added it to the deal anyways. I have been told this was going to be fixed and I have not seen the changes yet and it has been a a week. Shady practices, constant back and forth is no way to feel happy about my experience. Buyer beware. More

by Meza Verified Customer Verified Customer

Report | Print

Everyone stayed late to get us through the buying process. They were friendly and quick considering the car buying process. process. They were friendly and quick considering the car buying process. More

by SRDJ2428 Verified Customer Verified Customer

Report | Print

Wonderful customer service. We went to several dealerships, and the way we were treated at BP was phenomenal compared to all the other locations. We went to several dealerships, and the way we were treated at BP was phenomenal compared to all the other locations. More

by MOG797 Verified Customer Verified Customer

Report | Print

The car buying experience was easy and quick. We got a good deal on our RAV-4 and love the car! We got a good deal on our RAV-4 and love the car! More

by BECKYSGARDNER Verified Customer Verified Customer

Report | Print

Stefan was awesome! Great place to buy a car! No pressure and really had great prices. Great place to buy a car! No pressure and really had great prices. More

by JORDAN.BARRETT25 Verified Customer Verified Customer

Report | Print

The whole transaction was smooth and easy. When I am in the market for a new car, I will look here. the market for a new car, I will look here. More

by EGINK Verified Customer Verified Customer

Report | Print

First time I purchased a Mercades Benz, first time coordinating purchase from Bob Penkhas. I have bought multiple vehicles in the past which proved difficult. At Bob Penkhaus, the test drive was eas coordinating purchase from Bob Penkhas. I have bought multiple vehicles in the past which proved difficult. At Bob Penkhaus, the test drive was easy, the sales representative was very easy to speak to and the sales representative let us discuss price. I was in and out in a couple of hours with a trade in and exit with my new Mercades. They have gained my trust and respect and I will refer and return to purchase additional vehicles in the future. More

by CRANZY Verified Customer Verified Customer

Report | Print

I really enjoyed Robert Gentry as a salesman, he was very professional and extremely helpful with our purchase. He was also very knowledgeable about the vehicles that he showed us. I have mentioned to many professional and extremely helpful with our purchase. He was also very knowledgeable about the vehicles that he showed us. I have mentioned to many friends of my extremely simple and non pressure experience with him and the Bob Penkhus dealership. You and Robert have won my choice of dealerships. Jordan in financing also deserve some recognition for his painless process of completing all of the necessary paperwork. Thank you to the dealership and the awesome employees that helped us. More

by JMSCO Verified Customer Verified Customer

Report | Print

They were very customer friendly and helpful. We would recommend them to anyone!! We look forward to working with them in the future. recommend them to anyone!! We look forward to working with them in the future. More

by Dave Verified Customer Verified Customer

Report | Print

Sales were friendly but we signed for purchase of a vehicle and we’re then informed it was sold to someone else. We got an identical model but it seems staff aren’t clear on what vehicles are truly ava vehicle and we’re then informed it was sold to someone else. We got an identical model but it seems staff aren’t clear on what vehicles are truly available. Staff didn’t advise when we would get our check for balance due to us after purchase. Had to ask numerous times. Then we were told 2 weeks. We sold another car to a dealer and got paid on the spot. More

by JABOOTH8 Verified Customer Verified Customer

Report | Print