Ryan Drouin | Page 8

#1 Sales team in IL Once again I had a very good experience leasing my car from Chris Czaja and Ryan Drouin. They both worked with me to get to my comfort level with the Once again I had a very good experience leasing my car from Chris Czaja and Ryan Drouin. They both worked with me to get to my comfort level with the lease. This is my second lease from Grand Subaru and as always the best prices and the best Subaru Dealer in IL. More

Helpful 0

Report | Print

Outsatnding Customer Service !! This was by far the my enjoyable easiest experience. I would highly recommend . Chris Czaja was the man that help me purchase my first new car withou This was by far the my enjoyable easiest experience. I would highly recommend . Chris Czaja was the man that help me purchase my first new car without any stress. From the time I was picked up to the end of the sale with me driving off the lot nothing but friendly and courteous employe. I was beyond impressed with the service and the overall look of the dealership! I will definitely recommend them to all of my friends who are interested in purchasing a vehicle. More

Helpful 1

Report | Print

Busy Saturday I went to pick up my new Forester on a busy Saturday afternoon. It was fairly warm for late January so the dealership was crawling with customers. Eve I went to pick up my new Forester on a busy Saturday afternoon. It was fairly warm for late January so the dealership was crawling with customers. Everyone working at the place was busy but a number of times someone would check on me so I didn't feel forgotten. It took 3 1/2 hours to go thru the whole process an drive out in my new car but I felt under the circumstances it went pretty smoothly. My salesman Chris walked me thru the whole buying experience answering my questions as he went along. I would recommend Grand to any of my friends considering buying a Subaru. More

Helpful 1

Report | Print

Great prices! No nonsense with what you pay! Ordered a Subaru Outback through internet sales. Chris Czaja was easy to work with. One of the rare car salesmen that you actually felt comfortable Ordered a Subaru Outback through internet sales. Chris Czaja was easy to work with. One of the rare car salesmen that you actually felt comfortable with. As a high volume dealer, the price for our Outback was outstanding. We went in with the "out the door price" predetermined, and they did not try to tack on any additional fees or other shady car dealer tricks. Grand Subaru Internet Sales is great for people who don't want to deal with the most annoying side of buying a car: haggling and price negotiation. We did end up taking 4 hours to buy the car. However, the managers and various sales people we encountered were friendly, pleasant, and appreciative to us. Would do business with again, and would recommend to anyone looking for a Subaru! More

Helpful 0

Report | Print

Great experience buying a 2015 WRX After visiting both Grand Subaru and Napleton Subaru I knew I was going to purchase from Grand. Tom Hartigan was friendly and not pushy. He was knowle After visiting both Grand Subaru and Napleton Subaru I knew I was going to purchase from Grand. Tom Hartigan was friendly and not pushy. He was knowledgeable about the WRX I was looking at and not just trying to sell me a car. As a younger buying it was nice to be treated with respect while looking at new cars. I would highly recommend making a trip to Grand Subaru before making your final decision. More

Helpful 1

Report | Print

outstanding service and price from the very beginning Grand Subaru (Glenn Miller) was outstanding! I had been looking to trade in my car and get a 2015 legacy, having no luck with from the very beginning Grand Subaru (Glenn Miller) was outstanding! I had been looking to trade in my car and get a 2015 legacy, having no luck with other dealers I had all but given up, and then I found Grand Subaru! They were outstanding! I got a quote on the 2015 Legacy limited that no other dealer was close to (if they ever even gave me a quote). From there on, Glenn was outstanding to deal with. He answered all my questions via email in a timely manner and was always there if I had any questions. I would highly recommend Grand Subaru and specially Glenn Miller to anyone who is interested in getting/trading in a Subaru. More

Helpful 0

Report | Print

excellent Bought a 2015 Forester XT Touring. Everyone was friendly and inviting. Sandy Jackson was the best! great sense of humor and all around a people pers Bought a 2015 Forester XT Touring. Everyone was friendly and inviting. Sandy Jackson was the best! great sense of humor and all around a people person. She new a lot about the products and went the extra mile by spending a good hour reviewing the "bells and whistles". Definitely the place we will return for our next Subaru! More

Helpful 0

Report | Print

Don't Just Test Drive I made the mistake of not driving the Crosstrek under everyday conditions instead of the smooth roads around the dealer since city streets have tons o I made the mistake of not driving the Crosstrek under everyday conditions instead of the smooth roads around the dealer since city streets have tons of potholes. This would have made me adjust my seat and take better note of the lack of headroom, which there should be plenty of considering I am only 5'2". They allowed me to trade in that vehicle for another and stated they were taking a loss. They never gave me any paperwork showing options on either, but I do know the requested remote start was never added and without a breakdown of what was in the purchase price I can't say I wasn't charged. I requested a breakdown right after paying the difference in purchase price and a week later have nothing in writing, only a phone call that would offer no proof. After waiting for slips of papers that never appeared I feel taken advantage of. More

Helpful 0

Report | Print

I would highly recommend Grand Subaru when buying a car. I had been to 3 other Subaru dealerships before coming to Grand and everyone had me believing that besides having to order and wait 3 months for a 20 I had been to 3 other Subaru dealerships before coming to Grand and everyone had me believing that besides having to order and wait 3 months for a 2014 Forester XT Touring, I would have to pay full price. One dealer did drop to $500 over invoice when he had a XT Touring on the lot but Melissa and Ryan blew everybody out of the water, literally! It just happened that after I ordered with Grand, a dealer received a XT Touring in the color I wanted with most of the options I wanted but I did not have the heart to tell him I had ordered a vehicle or the price I paid. Besides the price, I can honestly say that this purchase was painless! Melissa and Ryan treated me extremely well and made my purchase a pleasant experience. Once again, I would highly recommend Grand Subaru when buying a car! More

Helpful 0

Report | Print

Best experience with a dealership so far! Everyone there was friendly, and the facilities are very nice! I did not feel like I was playing the "buying a new car game". Everything was very direct, and felt was friendly, and the facilities are very nice! I did not feel like I was playing the "buying a new car game". Everything was very direct, and felt I had gotten the best deal around after dealing with 3 other Subaru dealerships. I would recommend this dealership any day! More

Helpful 0

Report | Print