Ryan Gambill

We came in and purchased a truck. Spent 2 1/2 hours there and then told was approved signed documents and went about our way. A few weeks go by and we are told that capital needs docu Spent 2 1/2 hours there and then told was approved signed documents and went about our way. A few weeks go by and we are told that capital needs documents. After giving documents they told us everything was fine again. Capital then pulled my credit again which I was not told was going to happen and then a few days went by and we were told we needed more documents again. We returned the truck. However why would you go about a tactic way to see if we can eventually get approved if we are not approved. I work for a bank I know how the lending works. You know if we would be approved or not that same day. Instead you made us believe and signed all docs twice ran my credit twice that dinged me big time all for us to return the truck. That's very poor on the finance part. We were also told it was not there fault that it was ours. Chris however whom originally helped was great. The finance people are not. More

by STEFFANY032120 Verified Customer Verified Customer

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Everything was great with the exception of the detail department, they definitely rushed through cleaning the car. I ended up spending a few hours when I got home getting the vehicle cleaned both inside department, they definitely rushed through cleaning the car. I ended up spending a few hours when I got home getting the vehicle cleaned both inside and out. Ryan and Anthony were fantastic, I don’t remember the finance manager‘s name, but he got us in and out very quickly as well. I would definitely recommend this dealership to friends and family. More

by patekinspections Verified Customer Verified Customer

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Great service at Kia! They were easy to deal with and they listened to my issue. They were easy to deal with and they listened to my issue. More

by Papap12 Verified Customer Verified Customer

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Friendly, informative and take the time to inform you on how they will service your vehicle. how they will service your vehicle. More

by cavam9 Verified Customer Verified Customer

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I bought the car and I think the car should already been serviced like it was supposed to before i left a lot , I don't think I should have to pay for services that should have already been done I've only h serviced like it was supposed to before i left a lot , I don't think I should have to pay for services that should have already been done I've only had the car a month and they're already telling me that certain things should be cleaned out and redone like my break fluid and I think the alignment and cleaning the Pistons and all that that should have already been done when they got the car in there. It doesn't matter if the person who had it before kept the car up to date on everything their car dealership and it should have been done More

by tessa635 Verified Customer Verified Customer

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Chris J provided outstanding service from start to finish. He was professional, knowledgeable, and made the entire process smooth and stress-free. I truly couldn’t have asked for a better experience. finish. He was professional, knowledgeable, and made the entire process smooth and stress-free. I truly couldn’t have asked for a better experience. I’ll definitely be recommending him to all my friends and family. If you’re looking for someone who genuinely cares and goes above and beyond, Chris is the one to see. More

by mggarmon82 Verified Customer Verified Customer

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I was treated horribly by the general manager and finance manager, I will not be returning ever again to the dealership manager, I will not be returning ever again to the dealership More

by cobelli123 Verified Customer Verified Customer

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I have been buying kia from Cape coral for 15 or so years I think and always get great service. Great people and great service. That's hard to beat I think and always get great service. Great people and great service. That's hard to beat More

by JDECATUR1953 Verified Customer Verified Customer

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I generally do not write negative reviews, but I feel it is important to document our recent experience at the Kia dealership in Cape Coral involving the general manager, Ryan Gambill. Because of the seriou is important to document our recent experience at the Kia dealership in Cape Coral involving the general manager, Ryan Gambill. Because of the seriousness of the situation and the way it was handled, we have also submitted this experience to the Better Business Bureau and filed a complaint with Kia Corporate. Our family has been customers of this dealership for over four years and has purchased three vehicles there. Until this most recent visit, our experiences had been positive. In May 2025, we purchased a new 2025 Kia Telluride X-Line SX from this dealership. Florida is not our primary residence, and in the ten months since purchase the vehicle has accumulated only about 3,000 miles. During our most recent trip, we noticed that the black leather seats had begun fading significantly, in some areas appearing almost white. Because of this, the condition of the seats raised concerns that there may be a defect in the material, dye, or protective coating. This was unexpected because we have owned other Kia vehicles with black leather interiors and have never experienced this issue. The vehicle is parked under an insulated carport, and previous vehicles stored in the same location did not experience similar fading. We visited the dealership to ask what might have caused the issue and whether there were any potential solutions, warranty considerations or goodwill coverage might apply. After speaking with several staff members who were unable to assist, we were directed to speak with the general manager. During that conversation, we were informed that the dealership did not consider this to be their responsibility and that they would not be addressing the issue. Several possible causes were suggested to us, including the possibility that a cleaning product had been used on the seats or that sun exposure may have caused the fading. Neither was the case in this situation. When we asked whether the matter could potentially fall under any warranty coverage, we were told that it would not and they would not cover it. At the time of the discussion, there appeared to be uncertainty regarding the purchase date and whether any additional coverage had been purchased. No offer was made to contact Kia directly to explore whether any options might exist. He just continued stating he didn’t understand how we could possibly think this was their problem and made no attempt to help us find a solution. Because the discussion was not progressing toward any resolution, we ultimately ended the conversation and left the dealership. At that time, we indicated that we would likely seek service elsewhere in the future. Before leaving, we were informed that we would be removed from the dealership’s system and would no longer be able to schedule service appointments there. In our view, the situation might have been resolved more constructively if there had been an effort to review the concern more thoroughly or explore possible solutions with the manufacturer. As long-time customers who had purchased multiple vehicles from this dealership, the experience was extremely disappointing. We are sharing this experience so that it is documented and so that others are aware of how poorly this situation was handled. More

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Everyone was so pleasant and helpful. We are so thankful for everyone being so nice We are so thankful for everyone being so nice More

by Rmbosley48 Verified Customer Verified Customer

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