Overcharge for every little thing.
Absolutely disgusting to take advantage of repeat customers like that
Absolutely disgusting to take advantage of repeat customers like that
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by D
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
Kia of Cape Coral responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Very nasty attitude and short tempered.
Got mad that I put a check mark on his paper. Very unprofessional when a deal could not be made
Got mad that I put a check mark on his paper. Very unprofessional when a deal could not be made
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by Gnome master
Oct 01, 2026 -
Kia of Cape Coral responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Oct 01, 2026 -
Gnome master responded
And how are you going to turn things around after that miserable display of customer service. Your salesman was the rudest thing ever. All of the associates we spoke with lied. Please tell me what you are going to do to fix that
The experience at this dealership was very good and
everyone was very helpful... I would definitely recommend this dealership.
everyone was very helpful... I would definitely recommend this dealership.
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by Settimoj
Verified Customer
Verified Customer
Sep 17, 2026 -
Kia of Cape Coral responded
Thank you for the five-star rating and your recommendation. We’re glad our team could be so helpful during your purchase of the Kia Sorento Hybrid.
I have dealt with Mark many, many, times.
He has always treated me fairly and is very knowledgeable. Any issue i ever had was immediately resolved. 12 out of 10 stars! Ryan took care of any w
He has always treated me fairly and is very knowledgeable. Any issue i ever had was immediately resolved. 12 out of 10 stars! Ryan took care of any warranty items I had immediatly or came to a quick resaolution.
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by WOLFMANDMC06
Verified Customer
Verified Customer
Aug 28, 2026 -
Kia of Cape Coral responded
Your new Kia K5 is in great hands. Knowing that you appreciate Mark’s fairness and quick issue resolution means a lot to us. Our team is pleased Ryan could promptly address your warranty items and secure a swift resolution.
This is my fourth vehicle purchased from this dealership,
and this was by far my best experience. Chance was great from the start, very helpful and not pushy. Luis in finance was great, he answered all of my
and this was by far my best experience. Chance was great from the start, very helpful and not pushy. Luis in finance was great, he answered all of my questions and I left feeling comfortable and Brooklyn from insurance was able to get me switched over to a new plan for a better price all within minutes. 10/10 experience.
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by kotoole1124
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chance Holder, Luis, and Brooklyn
Aug 17, 2026 -
Kia of Cape Coral responded
Knowing that the service on your Kia Sorento felt like your best yet is rewarding. We’re glad our sales associate guided you without pressure, our finance associate answered all your questions, and our insurance specialist switched your coverage in minutes. Thank you for trusting us again.
Great communication and I had a couple of delivery issues
that are being immediatly addressed
that are being immediatly addressed
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by WOLFMANDMC06
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Kia of Cape Coral responded
Hearing that our communication was helpful and that we could address those delivery issues right away means a lot to our service team.
Excellent experience.
. would highly recommend the entire team. Thanks to Ryan, Chad and Ramon! Everything was very professional!
. would highly recommend the entire team. Thanks to Ryan, Chad and Ramon! Everything was very professional!
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by GLENNJONES44
Verified Customer
Verified Customer
Jul 28, 2026 -
Kia of Cape Coral responded
Thank you for recommending our team. We’re glad Ryan, Chad, and Ramon delivered such a professional experience. Enjoy your new Kia.
Vinnie is very professional.
The service of an oil change was done and I was able to use a coupon for a dscount. Scott Socha was very professional with showing me the new 2026 KI
The service of an oil change was done and I was able to use a coupon for a dscount. Scott Socha was very professional with showing me the new 2026 KIA's so I could upgrade if I wanted. I really like the way he treated me with respect. For what ever reason Kia decided to no longer offer the color red in a Sorento. I will keep my 2020. Perhaps in 2027 KIA will reinstate the color red. I love my Kia Sorento. Blessings, Linda
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by lkdavies1
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Kia of Cape Coral responded
Thank you for sharing your experience with our service team. We’re glad you could use a coupon for your Sorento oil change and that Scott provided a respectful walk-through of the 2026 Kia lineup. We look forward to welcoming you back and hope red Sorentos return soon while keeping your 2020 running smoothly.
My car salesman was amazing to work with and made the
whole process very smooth and fast
whole process very smooth and fast
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by savannahdunning2828
Verified Customer
Verified Customer
Service Price Transparency
Jul 22, 2026 -
Kia of Cape Coral responded
It’s great to hear our sales team made your purchase smooth and efficient. We appreciate you choosing Kia for your new vehicle. Enjoy the drive!
Bad service for a regular oil change and tire rotation
for a Trx truck that’s you have a special person to do it
for a Trx truck that’s you have a special person to do it
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by watsonk41
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Kia of Cape Coral responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.