Ryan Gambill | Page 2

BUYERS BEWARE! ! My wife and I are extremely disappointed with how this car purchase was handled and would strongly caution others to review every detail before sign ! My wife and I are extremely disappointed with how this car purchase was handled and would strongly caution others to review every detail before signing anything here. The final sales agreement did not reflect what was discussed and crossed out on 1st worksheet (see pics). In addition to a $2,000 dealer fee, the dealership added $2,552 for window tint, paint protection, and wheel locks — products we did not request and that were never even installed on the vehicle. These charges appear to have been added simply to increase the total price of the deal. Even more concerning, we were never provided a copy of the purchase contract — not by email, printed copy, or USB. That lack of transparency made it very difficult to review the details after the fact. We basically had to drive back to pick up copies. We brought these issues directly to the General Manager, Ryan, hoping to resolve the situation professionally. Unfortunately, no meaningful effort was made to correct it. The signing process also felt rushed and pressured. We had to leave to pick up our son, they knew and had us waiting for the very last minute, so we would sign in a rush and not notice the change to the documents that were not clearly explained before we were asked to sign. Looking back, the lack of explanation combined with the added charges feels intentional and deeply misleading. Purchasing a vehicle is a major financial decision. We expected honesty and transparency, but instead left feeling taken advantage of. I strongly encourage anyone considering buying here to slow the process down, question every charge, and refuse to sign until every item is clearly explained and documented. More

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Son lo máxima, muy buena atención, eficientes y ayudan al cliente. Gracias por su ayuda. Me gustó mucho su preocupación y ayudan cliente. Gracias por su ayuda. Me gustó mucho su preocupación y ayudan More

by lgt20151 Verified Customer Verified Customer

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Avoid this dealership at all cost. Went to see a $19k Mazda. Salesman Chad told me he’d remove all these extra fees and gave me an out the door cost of $23k. I agreed to that amount. T Went to see a $19k Mazda. Salesman Chad told me he’d remove all these extra fees and gave me an out the door cost of $23k. I agreed to that amount. Then I was taken to the finance office and was told what my monthly payment would be based on my down payment and interest rate. I was shown the monthly payment cost but not the full price of the car. When I agreed to the monthly cost, I was then told where to sign on every sheet. Turns out they charged me $32k for the car. They never removed any fees as was agreed upon. Since I had no reason to distrust them, I simply signed where they told me to. When I found out days later I went back and the manager basically told me “oh well, your fault for not looking at the papers you signed”. I told him to ask Chad, that he’ll confirm that he indeed told me the out the door cost would be $23k because he told he’d remove all those extra fees, and he said it didn’t matter what Chad or I say, it matters what I signed. If that’s not enough, the car is infested with roaches which was not disclosed in the contract. More

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Great people and great service! I highly recommend Kia of Cape Coral. They listened and got the deal done. I highly recommend Kia of Cape Coral. They listened and got the deal done. More

by jking7573 Verified Customer Verified Customer

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This dealership went over and above making things right when other dealerships wouldn’t. I will buy my next car from them as well. The GM Ryan was awesome! Our salesman Wilber was too! when other dealerships wouldn’t. I will buy my next car from them as well. The GM Ryan was awesome! Our salesman Wilber was too! More

by DSHARPE10 Verified Customer Verified Customer

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Still an unresolved horrible experience. We feel totally taken advantage of not only in the price of the car, but financing thru this dealer. Over sold on buying a "Basic" extended warranty We feel totally taken advantage of not only in the price of the car, but financing thru this dealer. Over sold on buying a "Basic" extended warranty and told we could cancel - don't hold your breath waiting for the refund of the amout that is tacked on to the loan and increasing daily with per diem and finance charges. Very poor quality of professionalism, and care for customers. More

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