Ryan Heine | Page 5

Santiago was great to work with; he explained the car history & answered our questions thoroughly. One thing that I thought was odd is that they did go on the test drive with us; I didn't mind it, but s history & answered our questions thoroughly. One thing that I thought was odd is that they did go on the test drive with us; I didn't mind it, but seemed odd as the last time I purchased a car, probably 7 years ago, we test drive it ourselves. Our concerns were acknowledged & addressed by the team when we discussed proceeding with the purchase of the vehicle. They were courteous & offered us drinks & the waiting area while we waited for financing. Overall time spent at the dealer was average. The financing part was past their "close" time, so I felt the finance person was not going over details & it seemed rushed. For EX, he was sharing the added warranty/insurance & informed us of the monthly cost with that, but neglected to tell us what the monthly cost was without it. It wasn't until I asked for the cost without it-then he looked it up (When I reached out later, I was informed someone else should have shared that info with us, but of course didn't). When I did ask other finance questions, Dan did answer them for me to understand which was great. Ryan helped address questions we had on this vehicle compared to another vehicle we were interested in. Overall the team was nice & pleasant to work with. I felt rushed during the financing part. I updated my review & adding these comments below after I had a chance to review the signed agreements. They emailed me the documents, only after I reached out & inquired where my emailed documents were. After my email was confirmed, then I received the documents. I found out that PermaPlate was an added cost (of under $1,500)-no one had offered or explained this extra cost to us. I had called & asked when this was applied to our vehicle because we were informed the detailing team left for the day which was why our car did not get washed. The Sales manager assured the perma plate features were applied to the vehicle, but at this time I do not believe it was. I also had questions about why the agreed cost of the vehicle was no where to be found on the signed documents, but it was explained to me how the #'s were calculated on the documents. Initially, I felt this was a honest place. But after seeing the added cost that was not shared with us and we did not opt in to, I do not trust them & would not return. I own not reviewing what I was signing, but I trusted they would have highlighted the extra/added costs like they did with extended warranty & gap insurance. If you go here, insure you do your due diligence as you cannot trust them as they left out many key points of information. More

Report | Print

Excellent experience in shopping for a used car. Branden and Ryan were so helpful with finding me the right vehicle within my budget --- couldn't have asked for better! Branden and Ryan were so helpful with finding me the right vehicle within my budget --- couldn't have asked for better! More

Report | Print

, d d g h E d k d am x Mr ro ow a ke More

by mjmartinelli Verified Customer Verified Customer

Report | Print

Great dealership. Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys More

by Hussein Verified Customer Verified Customer

Report | Print

Looking for a new F-150, Lake ford had it locked in and got me exactly what I wanted. Alec V and Ryan H went way above and beyond! I can not say enough about my experience it was awesome! Will be back, wou got me exactly what I wanted. Alec V and Ryan H went way above and beyond! I can not say enough about my experience it was awesome! Will be back, would recommend to anyone. More

Report | Print

Everyone was atttentive to questions and very respectful of my time. I came back 4 days later to have a small blemish repaired in a leather seat. That appointment was completely arranged by Ryan and the exp of my time. I came back 4 days later to have a small blemish repaired in a leather seat. That appointment was completely arranged by Ryan and the experience was flawless. Would highly recommend this trio of professionals. More

by rtd1973 Verified Customer Verified Customer

Report | Print

Every on was great and very helpful, they answered all my questions. Would recommend anyone to stop in and check them out. Ask for Edwin questions. Would recommend anyone to stop in and check them out. Ask for Edwin More

by jetblack53218 Verified Customer Verified Customer

Report | Print

I continue to use Lake Ford because of their team. This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so This team is very attentive to you and your needs, they make it personal when other dealerships or even other companies don’t take the time to do so. More

by RafaelCetina Verified Customer Verified Customer

Report | Print

They all were very knowledgeable about the kind of truck I wanted. And the finance guy was great helping get approved for a loan. Great people will be back if I ever need a vehicle. I wanted. And the finance guy was great helping get approved for a loan. Great people will be back if I ever need a vehicle. More

by thewolfeman58 Verified Customer Verified Customer

Report | Print

Very easy and comfortable to work with the entire crew at Lake Ford. Great selection, pricing and they really went above and beyond to make us happy. Lake Ford. Great selection, pricing and they really went above and beyond to make us happy. More

by John and Laura Verified Customer Verified Customer

Report | Print