Ryan Heine | Page 4

Great shopping and buying experience. The whole team was awesome from start to finish. Thank you! The whole team was awesome from start to finish. Thank you! More

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My experience at Lake Ford was very pleasant without all the hassle I've normally experienced at other car dealerships. Anthony Potts was the perfect salesman. He was very professional in helping me find a the hassle I've normally experienced at other car dealerships. Anthony Potts was the perfect salesman. He was very professional in helping me find a truck I was interested in. His willingness to to obtain the information I needed to make an informed decision resulted in the purchase of a new vehicle. More

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Trevor Sellnow was a pleasure to work with. He was very knowledgeable about the car and he took the time to go over all of the cars features. I will be recommending Trevor to ALL my friends and He was very knowledgeable about the car and he took the time to go over all of the cars features. I will be recommending Trevor to ALL my friends and family. It was a smooth and painless process. More

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Excellent experience. Brandon was very knowledgeable and accommodating. Would definitely recommend to anyone looking for a vehicle in the Milwaukee area! Brandon was very knowledgeable and accommodating. Would definitely recommend to anyone looking for a vehicle in the Milwaukee area! More

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a lot of quality trucks to choose from. . and great people to help you. no pressure . and great people to help you. no pressure More

by JKUBUSEK Verified Customer Verified Customer

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Very easy and straightforward transaction. The sales and finance went very smoothly. Would definitely recommend. The sales and finance went very smoothly. Would definitely recommend. More

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Santiago and Ryan helped me find the perfect vehicle! So thankful for all of their hard work in finding my new Explorer and getting me a phenomenal value for my trade-in! So thankful for all of their hard work in finding my new Explorer and getting me a phenomenal value for my trade-in! More

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Santiago was great to work with; he explained the car history & answered our questions thoroughly. One thing that I thought was odd is that they did go on the test drive with us; I didn't mind it, but s history & answered our questions thoroughly. One thing that I thought was odd is that they did go on the test drive with us; I didn't mind it, but seemed odd as the last time I purchased a car, probably 7 years ago, we test drive it ourselves. Our concerns were acknowledged & addressed by the team when we discussed proceeding with the purchase of the vehicle. They were courteous & offered us drinks & the waiting area while we waited for financing. Overall time spent at the dealer was average. The financing part was past their "close" time, so I felt the finance person was not going over details & it seemed rushed. For EX, he was sharing the added warranty/insurance & informed us of the monthly cost with that, but neglected to tell us what the monthly cost was without it. It wasn't until I asked for the cost without it-then he looked it up (When I reached out later, I was informed someone else should have shared that info with us, but of course didn't). When I did ask other finance questions, Dan did answer them for me to understand which was great. Ryan helped address questions we had on this vehicle compared to another vehicle we were interested in. Overall the team was nice & pleasant to work with. I felt rushed during the financing part. I updated my review & adding these comments below after I had a chance to review the signed agreements. They emailed me the documents, only after I reached out & inquired where my emailed documents were. After my email was confirmed, then I received the documents. I found out that PermaPlate was an added cost (of under $1,500)-no one had offered or explained this extra cost to us. I had called & asked when this was applied to our vehicle because we were informed the detailing team left for the day which was why our car did not get washed. The Sales manager assured the perma plate features were applied to the vehicle, but at this time I do not believe it was. I also had questions about why the agreed cost of the vehicle was no where to be found on the signed documents, but it was explained to me how the #'s were calculated on the documents. Initially, I felt this was a honest place. But after seeing the added cost that was not shared with us and we did not opt in to, I do not trust them & would not return. I own not reviewing what I was signing, but I trusted they would have highlighted the extra/added costs like they did with extended warranty & gap insurance. If you go here, insure you do your due diligence as you cannot trust them as they left out many key points of information. More

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Excellent experience in shopping for a used car. Branden and Ryan were so helpful with finding me the right vehicle within my budget --- couldn't have asked for better! Branden and Ryan were so helpful with finding me the right vehicle within my budget --- couldn't have asked for better! More

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, d d g h E d k d am x Mr ro ow a ke More

by mjmartinelli Verified Customer Verified Customer

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