Ryan Lapierre | Page 31

Gates gets it. That is there slogan, and they seem to deliver on it. I can't speak for others but I had a great experience at Gates Nissan. I found a car online that looked too good to be true for the pr deliver on it. I can't speak for others but I had a great experience at Gates Nissan. I found a car online that looked too good to be true for the price. Thankfully, it was true, and unbelievable. My situation complicated for I live in Texas. This car was of course in Connecticut where the dealership was. I inquired and immediately I got a very friendly response. As I told the dealership the buying process would be complicated, they went above and beyond to facilitate a sale for me even over a thousand miles away. I told them I would not buy a used car without looking at it. The plan for me was to risk buying a plane ticket to fly up there and look at the 370z I planned on buying. When I told the dealership this, and how serious I was. The dealer offered to reimburse my plane ticket upon purchase. Also if I needed to be picked up from the airport, they would send someone. I was stunned. As a generally careful person, I still thought it was too good to be true, but I took the risk anyway and went to Connecticut to view the car. I was very glad I made that decision. I thankfully had family in the are to pick me up, but when I got to the dealership they were very welcoming, and set the car aside for me. Brian Phillip was a very very nice and friendly car salesman. He let the car sell itself just like I like and really leveled with me. I communicated with him the entire time, and the process went smooth. After inspecting the car and deciding I was for sure going to buy it, they also did a great job facilitating that. Ryan Lapierre really helped make me feel comfortable with the buying process as it was my first time buying a car. So there you have it. They went above and beyond for me. I am very happy with my purchase, and can't believe everything went so well. The only complaint I have that I feel worth mentioning is that Eric Gates clearly doesn't care about customer service. He is the finance guy, and his dad owns the dealership. He isn't paid to be nice, he is paid to make money, and its his Dad's company, so he can pretty much do whatever he wants and will generally have that attitude. Overall I can't speak to his true character, I can say though in experience he wasn't exactly comforting but did his job. I hope one day he is more humbled and can conduct business better. I almost walked out at one point because of his dismissive elitist attitude. However, Ryan and Brian convinced me to stay and helped make things more comfortable. After Ryan intervened, things were back to super awesome, and well... I bought a car lol. So Thank you Gates team for making the experience awesome. More

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We came back to Gates for a new vehicle, as we had purchased 2 others before, from Ralph Clement, and we were treated well. He is friendly and very, very, helpful, as I am not tech savvy and he has he purchased 2 others before, from Ralph Clement, and we were treated well. He is friendly and very, very, helpful, as I am not tech savvy and he has helped me greatly by showing me how to work what I had a question about. We would highly recommend Gates for their expertise and their service. More

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It was like dealing with the 4 wise men. Great experience thanks for the car buying experience. Thanks for the 4 free oil changes . Awesome sauce!! thanks for the car buying experience. Thanks for the 4 free oil changes . Awesome sauce!! More

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BY far the easiest and friendliest experience. Everyone was so accommodating and efficient. I felt right at home and at ease during the entire process. Jim Satalino was especially helpful and knowledgeable was so accommodating and efficient. I felt right at home and at ease during the entire process. Jim Satalino was especially helpful and knowledgeable. I will only buy from him from now on. This was an overall great experience because of the people I worked with. More

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The price is good for the truck but not great due to a slight oder (smoker / pet) in the vehical & the milage would have been better if around 50,000. I found that the driver side power windows squeek wh slight oder (smoker / pet) in the vehical & the milage would have been better if around 50,000. I found that the driver side power windows squeek when used. More

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Past experiences having vehicles in for service....My Ford Windstar and our Chevy Silverado always went in to this dealership for service unless it was a recall. Also, our first used truck was purchase Ford Windstar and our Chevy Silverado always went in to this dealership for service unless it was a recall. Also, our first used truck was purchased at Gates More

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This is our second Nissan purchase in 6 months from Gates thats says alot!!!! Very satisfied with overal experience and would highly recommend to family and friends! thats says alot!!!! Very satisfied with overal experience and would highly recommend to family and friends! More

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Purchasing our new Altima at Gates was an excellent experience, from initial site visit through delivery. We were considering two different vehicles, Honda Accord or Nissan Altima, we selected the A experience, from initial site visit through delivery. We were considering two different vehicles, Honda Accord or Nissan Altima, we selected the Altima for a several reasons: 1. Experience at the Honda dealership was less than pleasant 2. Great price on the Altima and our BMW trade at Gates 3. Knowledgeable sales team at Gates, Paul knew all the fine details on the Altima 4. Great reviews on the Altima from Consumer Report More

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I was in to purchase a new Nissan Frontier, trading my 15 year old frontier. Everyone was friendly, courteous and direct. Overall it was a very good experience with no pressure. year old frontier. Everyone was friendly, courteous and direct. Overall it was a very good experience with no pressure. More

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I was looking to trade in a car for a truck ,I was looking at other dealerships,and friends of mine told me to look at the Nissan Frontier,I have never owned a Nissan or even driven one.I talked to a looking at other dealerships,and friends of mine told me to look at the Nissan Frontier,I have never owned a Nissan or even driven one.I talked to a salesman that I've bought Two vehicles from and he set me up with Brian Philips,I am so glad he did,what a great experience,I couldn't be more happy with the sales rep or Gates dealership and the truck I bought.Thank all of you there at Gates for making this experience a great one. More

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