Ryan Meyers | Page 3

Good service, fair prices, quality staff. Tom and Ryan were great to work with and very responsive Tom and Ryan were great to work with and very responsive More

by srimmel777 Verified Customer Verified Customer

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Saife and his team were phenomenal to work with, gave me the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. the best deal I could possibly get and had me out the day of with a vehicle. I couldn’t have asked for a better team to work with for my purchase. More

by jpearsson Verified Customer Verified Customer

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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Saife won my business because he followed up on my inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car sal inquiry immediately, responded to all of my questions on time, and was very thorough in guiding me through the purchase process. Who trusts a car salesman? I do! More

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I was very anxious about buying a new car because of the bad experiences I have had in the past. What a refreshing change it was dealing with Emich Kia. Aaron Canez was open, honest and respected my time bad experiences I have had in the past. What a refreshing change it was dealing with Emich Kia. Aaron Canez was open, honest and respected my time and wishes. He made everything as painless as possible. Ryan Meyers made sure several times that all was going OK during the buying process. The finance department was who I was really dreading to see due to my past experiences at other dealerships. Clarrisa Beloff did her job to inform me about all of the extended warranties and all of the other additional dealer profit items. She listened to me, asked me a couple of time if I was sure of my decision and then let it drop, WOW. Guess who is getting my business next time I go to buy a car? Yep, Emich Kia! More

by GAR13FIELD Verified Customer Verified Customer

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Saife is one of the best car salesmen I have ever had the pleasure to work with. I did mot feel any pressure on buying a car and he went out of his way to help me find the best car. Also, Saife stayed late t pleasure to work with. I did mot feel any pressure on buying a car and he went out of his way to help me find the best car. Also, Saife stayed late to show me all the bells and whistles on my new car. Best dealership! More

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They did an excellent job overall. Would definitely come back and buy again. Well done Would definitely come back and buy again. Well done More

by Ty Verified Customer Verified Customer

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Started the process online with an inquiry and got an immediate response. Dustin was extremely helpful in answering all questions we had during the buying process! immediate response. Dustin was extremely helpful in answering all questions we had during the buying process! More

by mike.rael Verified Customer Verified Customer

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I visited 8 different dealerships and worked with as many different salespeople in my car search. Saife was far and away the best salesperson with whom I interacted. He went out of his way to find the hard different salespeople in my car search. Saife was far and away the best salesperson with whom I interacted. He went out of his way to find the hard-to-find car I was looking for. He is super knowledgable of his products, making sure I was familiar with and comfortable with all of the technology. He was very accommodating and responsive to communication, making himself available to help me when a problem arose on his day off. I would highly recommend him to anyone searching for a Kia or any car, for that matter. More

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Rick Gitelman and Mike Mutz were extremely helpful while I was looking for a new Sportage hybrid. We called Rick to see the sportage hybrid in vesta blue to verify it was the color I wanted. It was not the I was looking for a new Sportage hybrid. We called Rick to see the sportage hybrid in vesta blue to verify it was the color I wanted. It was not the trim I wanted, but Rick pulled the car from the overflow lot and drove it up to us without hesitation. I felt that I had the most honest conversations with them of the 15 dealers I visited this weekend. I would return to Emich Kia for any maintenance I’ll require in the future based on my customer service experience with Rick and Mike. More

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