Ryan Padron | Page 2

Exceptional service as usual. Went in for an oil change & my service advisor Johnathan Beauburn really wanted to ensure my safety and recommended the very best services for my veh Went in for an oil change & my service advisor Johnathan Beauburn really wanted to ensure my safety and recommended the very best services for my vehicle I appreciate his advice and his explanations were very concise. I also wanted to highlight the fact that he went above and beyond to help me find & retrieve my bag that I lost while waiting at the dealership & he didn’t have to! I appreciate him for that & the rest of the CSH Service team for their awesome customer service. It’s always a pleasant visit when I come here. More

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Excellent advice and service Service advisor was very knowledgeable and pleasant to work with first class knowledgeable and pleasant to work with first class More

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I am writing this complaint regarding my recent visit to your service department, and I am very disappointed with the level of service I received. My experience was nothing short of a nightmare, and I would your service department, and I am very disappointed with the level of service I received. My experience was nothing short of a nightmare, and I would not recommend your dealership to anyone. During my visit, I encountered two managers who were extremely rude and unprofessional. They showed a complete lack of respect towards me and did not seem to care about my concerns. Their behavior made me feel unwelcome and uncomfortable, and I left your service department feeling frustrated and dissatisfied. I understand that dealing with customers can be challenging at times, but it is essential to treat them with respect and courtesy. As a customer, I expect to be treated in a professional and respectful manner, and this was not the case during my recent visit. I am writing this complaint to express my disappointment with your dealership's service and to inform you that I will not be recommending your services to anyone. If I could give your dealership zero stars, I would. I hope that you take my feedback seriously and take the necessary steps to improve the quality of service you provide to your customers. More

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Went in for a basic recommended maintenance+inspection ,including oil change and rear differential fluid change (15,000 miles on car). Advisor recommended wheel alignment even if I did not feel this was n ,including oil change and rear differential fluid change (15,000 miles on car). Advisor recommended wheel alignment even if I did not feel this was necessary. (Be wary of that sensor at the entrance of service area. Probably all cars come up with something to be done). Advisor kept insisting so I finally agreed . Ended up paying $120.00 for alignment! Was also charged $70,00 for simple tire rotation. They did balancing which I was not informed of ahead of time and was not necessary according to me. Don’t forget the $40.00 environmental disposal fee. Ended up paying $400,00 for 2 hours of labor for a total bill of $577.50 which is way more than what it should have cost! Be very careful of what you agree to when you bring in your car for servicing. Spoke to the service manager the next day to share my frustration with him but he was not open to any discussion saying that I had agreed for them to do the work and that the labor costs were part of «  packages » made up by Honda. Daniel Lachapelle More

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The wait for services with an appointment is ridicules it took 20min. Before someone acknowledge me and 20 extra before car was pulled to the back .Bad Customer service and poor hygiene. The sign cleary says took 20min. Before someone acknowledge me and 20 extra before car was pulled to the back .Bad Customer service and poor hygiene. The sign cleary says no smoking but thats all the workers do ! More

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Everyone was awesome will definitely be back to buy another car for my son I the next couple months another car for my son I the next couple months More

by J9ACKER Verified Customer Verified Customer

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Great customer service and Great teamwork I was happy to get the right answer great work get the right answer great work More

by HELHRW Verified Customer Verified Customer

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They are absolutely the Best! !! Buying leasing or just for service, you will always leave happy!!! !! Buying leasing or just for service, you will always leave happy!!! More

by SUEREDROSE Verified Customer Verified Customer

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Lots of information given and very patient with all my questions. Great service and help. questions. Great service and help. More

by PANTIN_LAURA Verified Customer Verified Customer

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I’ve purchased 2 cars here and have always done my maintenance here, after this visit I will never go back. maintenance here, after this visit I will never go back. More

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