Ryan Spence
Ryan Spence at ELCO Chevrolet Cadillac Inc
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Ryan Spence | Page 14

Sales Consultant

ELCO Chevrolet Cadillac Inc

15110 Manchester Rd
Ballwin, MO 63011

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5.0
316 Reviews

Born and raised in the area. Transparent, honest and sometimes funny.

Dealership Experience

7 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

Specialties & Trainings

Sales and Customer Service

Languages Spoken

English English

Employee Video

5.0

316 Reviews

Write a Review

316 Reviews of Ryan Spence

August 05, 2020

Dealership Rating
Employee Rating

Ryan is great! So great that 3 of our friends bought from him after we did! He is a great listener and does everything he can to get you what you want! Thanks, Ryan! More

by KalenP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 04, 2020

Dealership Rating
Employee Rating

Great buying experience I bought a 2017 Jeep Grand Cherokee at Elco Chevrolet Cadillac and my experience was great! Want to thank Ryan Spence on making the deal work out. Ry More

by Marksluech
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 31, 2020

Dealership Rating
Employee Rating

HD2500 Had a good experience here .Ryan helped me and was very help full.Contacted me as soon as my truck was in.Picked it up at the time he said. More

by Blowell58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 31, 2020

Dealership Rating
Employee Rating

Great Experience For First Time Buyer We had a wonderful experience working with Ryan Spence and the whole team at Elco. Ryan went above and beyond to make sure we were in the right vehic More

by Katz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 26, 2020

Dealership Rating
Employee Rating

Ryan Spence was who helped me purchase my first car. I was a bit timid at first, as I felt I was an easy "target" as a young, single, military female. Ryan made the entire experience comfortable and easy More

by Tiffany
Recommend Dealer
Yes

July 24, 2020

Dealership Rating
Employee Rating

I’ve traded in two vehicles and purchased two vehicles from this dealership. I went in today to trade in my vehicle and get a newer model. Even if I accepted what I considered a low offer for my trade, th More

by wilsontl87
Recommend Dealer
No

Other Employees Tagged: Jim Russo

Jul 29, 2020

ELCO Chevrolet Cadillac Inc responded

We appreciate your past business and wish circumstances would have been better this time. Unfortunately, you brought in a quote from another dealer that over-stated your trade-in value by $1500. We worked with you and offered more than appraised value towards the purchase of a new vehicle, but were not able to meet on an agreeable number. It's unfortunate that we fell short on your expectations. Ryan and our team pride ourselves on offering excellent customer service and take our customer reviews and reputation seriously. We wish you the best and hope that you might consider us again in the future.

Jul 29, 2020

wilsontl87 responded

Again, having a trade in low balled is completely normal at traditional dealerships. I was not so upset by a low offer that I would post a negative review. The reason for posting a negative review was the dealership’s representative being unwilling to give the online advertised discounts. This negative experience was related to their carelessness, or unwillingness to apply dealer discounts found online. It took the negative review on this website, being contacted by Ryan via email complaining that he’s has never received a negative review, and then a call from Jim Russo before they offered the online advertised discounts. Had Elco applied all those discounts when presenting me with the final numbers sheet, I’m positive I would have taken more time to consider the offer, but I believe would have purchased the new car without negotiation or further hustle. I hate wasting time and negotiating. Having to complain online and waste my life going back and forth with them just to get advertised pricing for the new vehicle purchase price lead me to another dealership to find a new car. For anyone who is interested, Carmax was who “overvalued” my trade. They have in fact given me the best prices on my cars. I pretty much almost always sell my cars to Carmax. I find selling at Carmax is a better deal than purchasing at Carmax. They can have fair prices on some classes of vehicles, but be too high on others. I rarely make purchases from Carmax, but have in the past. They make it easy to find exactly what your looking for if you are wanting a specific vehicle in a particle trim and color, etc. This time around, the old car will be sold to Carmax and I will have to purchase the new car at another Chevy dealership. I found a different dealer that seems promising to work with and will go on my next free day. I thought I was done with selling at Carmax after my last positive experience at Elco, but this trip proved Elco is like any other car dealership... the worst and a waste of time. If you decide purchase from them, be sure to make sure they applied all their online advertised discounts. They are either careless or greedy when presenting the sales sheets to customers. I’m leaning towards sales tactic greedy. Be smart with your money and good luck car shopping everyone! FYI, my comment isn’t showing up on Google so I suspect they for sure pay to filter reviews there. Good to know... typical.

July 19, 2020

Dealership Rating
Employee Rating

ELCO makes buying a vehicle a pleasurable experience. They are serious about wanting you as a customer - personable, efficient and they make a fair and credible offer on your vehicle. We are totally ple More

by Bill
Recommend Dealer
Yes

Other Employees Tagged: Brad Grellner , Jim Russo, JOSH

July 18, 2020

Dealership Rating
Employee Rating

Ryan Spence has been a pleasure to work with while purchasing our 2 most recent vehicles. He is kind, helpful, honest, communicates well, and is not pushy. We will be back in the future! More

by Jennifer
Recommend Dealer
Yes

Other Employees Tagged: Matt Schaefer

June 28, 2020

Dealership Rating
Employee Rating

My salesperson, Ryan, took the time and effort to have me try several vehicles. He also made sure I was comfortable with my choice, and worked with me on making sure the price fit my budget. Will absolutely More

by ndivan22
Recommend Dealer
Yes

June 27, 2020

Dealership Rating
Employee Rating

Ryan and Jim are very knowledgeable about the vehicles and process. Definitely made it quick and easy. Could not be happier with the process. Thank you!!! More

by Mweldon5555
Recommend Dealer
Yes

Other Employees Tagged: Jim Russo

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