Ryan Swaney
Ryan Swaney at Lima Auto Mall

Ryan Swaney | Page 44

General Sales Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

Contact Me
4.9
759 Reviews

Dealership Experience

16 yrs, 2 mos

Industry Experience

32 yrs, 6 mos

Languages Spoken

English English

4.9

759 Reviews

Write a Review

759 Reviews of Ryan Swaney

December 15, 2019

Dealership Rating
Employee Rating

They went above and beyond to get me the car I wanted at a price that worked for me. Everyone was very friendly and professional. More

by jillduling
Recommend Dealer
Yes

Other Employees Tagged: Brandon Mullins

December 15, 2019

Dealership Rating
Employee Rating

Great experience My wife and I spent months looking for a vehicle that had the features we wanted that was within our price point and Charles did a great job of findin More

by JDSETTLAGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines, Charles McClung

December 11, 2019

Dealership Rating
Employee Rating

It was a great experience Lima Auto Mall has a terrific team from sales to service to body work. There is not a weak link in the entire team. People are friendly and knowledge More

by BRAD51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Tanguay

December 11, 2019

Dealership Rating
Employee Rating

Treated poorly These people don't care about the customer at all. They just want to make a sale. Not at all helpful. They hide information that would negatively affe More

by MARBOUR73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jodi Davis

Dec 12, 2019

Lima Auto Mall responded

As a dealership owned by the same family for over 100 years, we here at Lima Auto Mall take our customers experience very seriously. That said, it sounds as though the experience that was had, was less than what was expected. We would like to acknowledge, in regard to the concern on negotiating, that the vehicle had been discounted more than $1000. When posed with the ultimatum that there would not be a visit to our dealership from the customer without an exact figure for the trade, before having the opportunity to see it, we did give an exact dollar amount. That same amount, once the truck arrived here at Lima Auto Mall, was still honored regardless of the few minor things that we were not made aware of before the visit. Before the visit to the dealership, the customer had seen all of the nearly 40 high definition pictures online and had talked about multiple ones during the conversation. Once at the dealership, the customer spent much time inspecting the truck as well as test driving. Once satisfied, the deal was consummated. After the customer had gone home, days later we had been called with a concern that there was a dent in the bed of the truck directly behind the rear cab window. The customer then sent to us the exact picture, with the dent in it, that was disclosed on our website when the truck was for sale. With the apparent frustration from the customer, we offered to reverse the purchase. In doing so we explained that we would take the new truck back that was purchased and in return give back the vehicle that was traded in with the customer owing the cost the dealership placed into their trade in as we prepared it for sale on the lot. These costs included a hung up caliper, detail, and several other items. When offered, the customer said that he wanted to keep his newer truck. We understand that a vehicle can be, for many, the second biggest purchase that is made in their lifetime. As such, we take the experience very seriously and want to make sure that it is as important to us as it is them. With that said, we again appreciate your business and if you need anything further, please do not hesitate to reach out to us. 419-993-6000

December 10, 2019

Dealership Rating
Employee Rating

We were looking for a nice used car. Customer service is great! They help find you what your looking for and get the best deal for you they can. Shout out to Ryan and Dan for helping and More

by Je
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas

December 08, 2019

Dealership Rating
Employee Rating

Highly recommend I went to the dealership to purchase a vehicle for my daugher. I worked mostly with Dan Cherkas and negotiated the deal with Ryan Swaney. Both were More

by Blubber
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas

December 07, 2019

Dealership Rating
Employee Rating

Love the Deal, Car, Customer Service Reps We purchased a car today at Lima Auto Mall & highly suggest this business for new & used cars. The deal was amazing, finance rate was awesome & I love More

by Amyeley43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas

December 07, 2019

Dealership Rating
Employee Rating

High class dealership Everyone I met was personable, friendly and I was treated with respect. Very professional and made you feel at home. It's the second car I have pur More

by PLACE943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas, Roger McClain and I don't remember the other names.

December 05, 2019

Dealership Rating
Employee Rating

Loved my car buying experience. Was in no way pressured or thought I was getting the run around. Completely professional. They went above and beyond. Thanks again More

by Hwenger74
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines , Dan Cherkas, Brandon Mullins

December 04, 2019

Dealership Rating

2017 Chevrolet Cruze got a great deal on the car that I wanted and it was definitely affordable and customer service was great thanks to Dan and Ryan. More

by Branden S Kent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Cherkas

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