Ryan Swaney | Page 68

Chase greeted us at the door. He was friendly and outgoing. He addressed all of our questions and researched those for which he had no answer. He was very motivated to facilitate reaching terms tha outgoing. He addressed all of our questions and researched those for which he had no answer. He was very motivated to facilitate reaching terms that were acceptable to us and to the dealership. Once the deal was agreed upon, Chase wasted no time setting everything in motion to complete the transaction. Our insurance company (State Farm) was made aware of the acquisition and we completed all of the requirements to have us covered before we left the dealership. My agent called today to confirm the transaction and was very impressed that the dealership proactively initiated the process, as were we. Chase was the first representative of the company that we met and he made a very positive first impression, one that will be remembered....Excellent!!! Ryan welcomed us and thanked us for considering their dealership. He had a very friendly and personable attitude. After we had agreed to the deal, he came out and thanked us for our patronage. In the course of negotiating, there were instances of levity by all parties which allowed for a heightened level of comfort. Aaron was friendly, thorough and efficient. The paperwork phase progressed smoothly. There was only one hitch that was not a deal breaker. We came prepared to pay with two credit cards, but we were told that company policy allowed them to only accept up to $4000.00 on a card. It wasn't made known to us until we were in the final stages of the process. We didn't have a check, so they processed $4000.00 on the card and their representative will pick up our check with the balance at our house (100 miles away). As I write, a check for the balance is awaiting their arrival. We made an auto purchase a couple of years ago, at another dealership, that allowed us to pay with the cards. When making a future purchase, Lima Auto Mall will be at the top of the short list for our consideration. Our business with two dealerships in the past was reminiscent of dealing with the mafia and is the main reason they were not even on our long list. More

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I had a recent job change that required more driving than my current lease could afford. I explained my situation to the team at Lima Auto Mall and I had very strict criteria for what I was looking for in a my current lease could afford. I explained my situation to the team at Lima Auto Mall and I had very strict criteria for what I was looking for in a vehicle that I will be spending a lot of time in. After about a week of texting and calling back and forth they found me the exact car I was looking for down to the color combination and features I wanted. They worked above and beyond to get me a great rate (even better than my own credit union could get me), and the price was more than fair considering the amount of attention I felt I received. They even gave me more than AutoTrader Trade-In Marketplace could get me for my lease I had to trade-in! These guys stepped up in all facets of this deal and my 2014 Cadillac even has a LIFETIME warranty. Talk about peace of mind and a worry free process! The absolute best car buying experience I've ever had! I'll definitely be back for my next vehicle! Thank you guys so much for being honest and open with me during every step of the process. You made it easy! More

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this was a very pleasant experience for me. it didn't take too long, all my questions got answered and I would recommend them to frends. take too long, all my questions got answered and I would recommend them to frends. More

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I have rated these gentlemen 5 star being that they were extremely helpful. Stayed checking in on me and was not rude by any means. I recommend this dealership to anyone. They will work with you and make su extremely helpful. Stayed checking in on me and was not rude by any means. I recommend this dealership to anyone. They will work with you and make sure you come out of there with the car you want! I felt at home while at Lima Auto Mall. More

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I loved my whole experience at Lima Auto Mall, I had no plans to walk out with a car that day. I was set on a Cruze but walked out with a Sonic which I am very happy with. Every person I worked with was am plans to walk out with a car that day. I was set on a Cruze but walked out with a Sonic which I am very happy with. Every person I worked with was amazing and I really appreciated all they did to get me into a new car that day. I loved the fact that they took so much consideration on the safety of my car due to me having a young son. I will surely be continuing my car services at Lima Auto Mall and will recommend them to anyone wanting to buy a new car! More

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Everyone always goes above and beyond. I've dealt with some of the same employees previously when I bought my first brand new car & they were just as attentive then as they were today. They knew exac with some of the same employees previously when I bought my first brand new car & they were just as attentive then as they were today. They knew exactly what I wanted and came through wonderfully. More

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Although I live about 80 miles from the dealership, they had the particular car I was after, so I drove up on a Friday morning. I dealt mainly with Rick Jones (Sales) who knows everything there is to know had the particular car I was after, so I drove up on a Friday morning. I dealt mainly with Rick Jones (Sales) who knows everything there is to know about Cadillacs. He was very patient with me as the number of features on a Cadillac can be a bit overwhelming at first. He was excellent in every regard. I felt they were fair in the trade-in value that they arrived at for the Chrysler I traded in. Ryan Swaney (Sales Manager) and Tod Kitchen (Finance Manager) were excellent as well. Ryan had to tend to a couple issues involving my purchase and handled them effortlessly. Tod doesn't pressure you at all and try to get you to purchase extras (e.g., extended service plan). He was efficient as well and explained everything clearly. Overall, I was very pleased with my experience and wouldn't hesitate to go back!! More

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We were very pleased with the friendliness that this dealership gave us, they really make you feel comfortable when walking into there sales floor. I would recommend Lima Auto Mall in Lima Ohio to every dealership gave us, they really make you feel comfortable when walking into there sales floor. I would recommend Lima Auto Mall in Lima Ohio to everyone, this is our first time leasing and they explained everything so well to us. When our lease is up we definitely plan on returning to this dealership, and I forgot to mention it is a very clean building and a lot of cars to chose from. Keep up the good work. More

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my wife and i found a malibu maxx on the internet at lima auto mall, two hours away. the trip was well worth it the staff was friendly and professional. my wife loves the car, i would recomend this dealer to auto mall, two hours away. the trip was well worth it the staff was friendly and professional. my wife loves the car, i would recomend this dealer to family and friends. thank you More

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After an intense Internet search we identified five cars that we were interested in. All of our search criteria were satisfied with the vehicle at Lima Auto Mall. We made phone contact and then an appoint that we were interested in. All of our search criteria were satisfied with the vehicle at Lima Auto Mall. We made phone contact and then an appointment to see the vehicle. We were treated with respect and received intelligent explanations throughout the purchase process from every employee involved in our transaction. Before leaving the dealership, Dave gave us personal training in how to use and operate all of the features on the vehicle that we were not familiar with. A totally pleasant haggle free experience. More

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