Ryan Vidal

They are the worst Acura dealership in central florida. They have left me stranded numerous times after oil changes. The last time i went there oil spilled all over my engine because they didnt tighten the They have left me stranded numerous times after oil changes. The last time i went there oil spilled all over my engine because they didnt tighten the cap correctly causing me to miss 2 days of work since i commute to sarasota and almost lost my job. I had to deal with my car smelling like gas for moments at a time weeks after the fact and more than likely caused a fuel leak which im sure these morons expect me to pay out of pocket again for THIER MISTAKE. This On top of the fact the sold me a car with a defect cauding life threatening conditions. They swore up and down the defect was caused by road conditions until a recall came out then of course they had nothing to say. They have sent me home numerous times sfter duplicating a problem in their shop which is actually against their own protocols. Ive had to go to other Acura dealers to get my car fixed for problems they couldn’t rectify. Their bonehead owner devin acts as if all that is no big deal. Do not go here they have cost me thousands of dollars from having to miss work due to their incompetence. Their advisors are morons and do not know crap about their own vehicles. They write fake reviews to make themselves look good on top of the fact they report and delete negative reviews like they have done with mine on facebook and google. DO NOT COME HERE they are unprofessional and do not care about their customers only care about your money im living proof of that. Theyve blocked me on facebook for writing Honest reviews yes BLOCKED. That should show you how scammy and unprofessional these people and tbekr xxxxxxxx owner devin are. This is my 2nd review on here because the problems continue to pile on without them doing a xxxx thing to make thing better. I only go here for services I already paid for but clearly at this point would be better off just going somewhere else and paying more money for stuff I shouldn’t have to because ive paid Maus. More

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Shady business. The service department does not provide accurate quotes before they start any service. Their manager Ryan Vidal was very aggressive when we requested The service department does not provide accurate quotes before they start any service. Their manager Ryan Vidal was very aggressive when we requested a resolution. More

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The sales team is terrific, Meredith, Crystal and especially Luis! The service dept. as well is outstanding especially Luis! The service dept. as well is outstanding More

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Brought my MDX in and Leo was amazing. He took the time to understand the issue and proceeded with different options based on availability. Once again, this is the second time we have be He took the time to understand the issue and proceeded with different options based on availability. Once again, this is the second time we have been in this office for different reasons and Leo and his director made all the difference in the world. Because of leo, we are gaining trust back to the dealers Great Job Leo More

by JORGEU03 Verified Customer Verified Customer

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Fantastic buying experience from start to finish! ! Jason, Albert , James in finance made the process so seamless & enjoyable. ! Jason, Albert , James in finance made the process so seamless & enjoyable. More

by jrellenburg Verified Customer Verified Customer

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Excellent service and attention thanks to ASHLY and ALBERT to make it easy for me! Really appreciate with you guys ALBERT to make it easy for me! Really appreciate with you guys More

by aguirrerafaele Verified Customer Verified Customer

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Brought car in unannounced on Friday morning, needed extensive repairs. Fixed out the door Saturday extensive repairs. Fixed out the door Saturday More

by dsmith520 Verified Customer Verified Customer

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Tony was professional and very helpful explaining the services, the cost and the waiting time. services, the cost and the waiting time. More

by KARLITAG13 Verified Customer Verified Customer

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My experience with the service department at Maus Acura of North TAMPA has changed 180 degree to a positive experience after I started using Ms. Donua as my service advisor. She listens to my concerns and of North TAMPA has changed 180 degree to a positive experience after I started using Ms. Donua as my service advisor. She listens to my concerns and very knowledgeable when answering questions. She doesn’t push to sell any unnecessary services like other people who make it sound like a matter of life and death if I didn’t agree to get the service they recommend NOW. I am glad to see her today still working with Maus Acura. Also I met one of the managers Mr, Rayan who is very friendly and professional. He introduced himself to me. While I was waiting, I watched Mr. Rayan how he was talking with other coworkers in a kind professional manner and making sure the job of each customer has been completed. He could stay in his air conditioned office and meet only the unhappy customers. Mr. Rayan decided to stay out of his comfort zone to make sure there is no unhappy customer to begin with. More

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I love going there they go above and beyond to fix your vehicle and the great customer service they have vehicle and the great customer service they have More

by vanessa.bello14 Verified Customer Verified Customer

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