Ryan Williams

I was helped out by Ryan Williams(VIP Manager) who was extremely attentive and supportive. He made me feel very welcomed and introduced me to a variety of different options that would work for me. I would extremely attentive and supportive. He made me feel very welcomed and introduced me to a variety of different options that would work for me. I would recommend Ryan Williams to absolutely anyone who steps foot into this dealership. He will be there to guide you with kindness and good intentions to find what works best for you. More

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JUST PLAIN DISAPPOINTING. Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for ar Our vehicle has been in the shop for 2 months with no loaner or offer to cover rentals. We purchased our 2017 Kia Niro from Rick Case in 2018 for around $16K. It ran well for 5 years and then had an electrical short and completely shut down on me at 75,000 miles. Rick Case Kia Sunrise service notified us on 6/17 that we needed to upgrade the amp @ $650. We were told this was “not under warranty” and that no loaner or rental would be covered. I did my research and sent them the warranty info online as the hybrid system was covered up to 100K miles and they apologized for missing it and agreed to pay for a rental during this time. On 6/23, they installed the new amp. The car still did not function and we were told it was the 12V battery that would not charge. This was apparently not under warranty and would cost us $1300. Due to it not being under warranty they would not cover a loaner or rental during this time. On 7/10, the 12V battery arrived and on 7/11 the battery was installed. There was still an electrical short and the car did not work. They decided to get a Kia engineer involved. We again asked for rental coverage or loaner and were once again denied as the car was “out of warranty.” I then asked to speak to someone in the sales department as we are a family with 2 young children requiring car seats for transport with 2 parents with full time jobs. I informed the sales agent about my situation and asked for a comparable vehicle to possibly make a change. The VIP manager sent me numbers out the door for a $50,000 Kia Niro. I assured him that this would in no way be comparable to my used 2017 Niro for $16K and asked if there was anything else. His response, “take a look at the website and let me know what you like.” He then sent me the rickcasekiasunrise.com URL. I went on the website and found a used 2019 Kia Niro listed at $22,990 and sent him a screenshot saying, “wouldn’t this be more comparable.” Zero effort in helping find a vehicle that matched my needs. Finally on 7/27, the engineer and service team determined the short was coming from a bad AC compressor which would be an additional $1300 after tax. The part was $600, and the labor was $200 per hour for 3 hours estimated. On 8/1, the tech installed the compressor. However, they did not have the KIA oil needed to run the compressor. This was estimated to be another delay. It is now 8/7. No update for today. More

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If you feel like getting ripped off and running around bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and the bending and picking up the soap this is the guy for you. A brand new car with 11 miles and they add dealer accessories worth around $1000 MAX and they have the Gaul to charge $4500 on top of the MSRP. More

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Our experience with Rick Case Kia was flawless. I identified the vehicle online and worked with the salesman before I arrived. He knew I was coming in from out of town and had red carpet service th I identified the vehicle online and worked with the salesman before I arrived. He knew I was coming in from out of town and had red carpet service the entire journey through purchase. No surprises on price on arrival and full honesty with financing. They were even able to honor an outside appraisal for my trade-in! More

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Wonderful experience! Ryan Williams made the process seamless and put me into a beautiful vehicle. Very happy! Ryan Williams made the process seamless and put me into a beautiful vehicle. Very happy! More

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our salesman Ryan Williams was fantastic along with Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal Shiekah in finance. They were super patient and helpful and we got the exact car we wanted! Highly recommend Rick Case Kia, Ryan and Jamal More

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Ryan Williams Was a phenomenal salesman I left there very very happy from the beginning to the end of the deal and I would recommend many people to come to visit Kia and sawgrass very happy from the beginning to the end of the deal and I would recommend many people to come to visit Kia and sawgrass More

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Best experience buying a car ever! All the credit goes to Ryan Williams and his team behind the scenes. I felt comfortable with Ryan within the first five minutes of meeting him. His calm, cool and down to e Ryan Williams and his team behind the scenes. I felt comfortable with Ryan within the first five minutes of meeting him. His calm, cool and down to earth demeanor, kept me moving forward. Buying a car can be grueling, I had the complete opposite experience because of Ryan. Thank you again! More

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I don't think I will have enough space to say how wonderful this dealership it. Ryan Williams was kind, patient and professional. He took his time and really made me feel special. I absolutely lov wonderful this dealership it. Ryan Williams was kind, patient and professional. He took his time and really made me feel special. I absolutely love my new car that he found for me. He made every effort to make me feel comfortable and valued. Jamal in finance made the experience easy and quick. He was kind and answered all my questions. Jimmy, the GM, was also right there to make me feel at ease. I have purchased many vehicles in my 77 years and I will tell you that this was the best experience ever. The kindness and respect I received from these people was exceptional and I would recommend them highly. They will all have a special place in my heart and in my prayrs. More

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From the moment I stepped into the dealership, the attention was incredible. Customer service was impeccable and Ryan Williams was extremely helpful and professional. He was very patient listening car attention was incredible. Customer service was impeccable and Ryan Williams was extremely helpful and professional. He was very patient listening carefully what I needed. He made me feel like his priority was to meet my needs. In no moment I felt like my credit wasn’t gonna be enough to make me a buyer which meant a lot because I was worried at the beginning. Ryan went above and beyond to make me feel welcomed and made sure I was happy with my purchase. Him and his manager Jamal Sheikha worked with me until the end! The store was closed but they didn’t stop working for me until I left with my new Kia happy. I am so satisfied with the experience I had and how well I was taken care of. 100% recommend! Which I actually already did to my friends and family. I am glad I made the choice to go to this location (didn’t have a great experience at the prior Nissan dealership) because the service and attention is definitely 5 stars! More

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