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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.8
58 Reviews
4.8

58 Reviews

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58 Reviews of Ryen Hatfield

March 13, 2026

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Employee Rating

Easy to deal with and respectful service writer. Clean waiting room with refreshments available while you wait. More

by Wndmeller
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 13, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting Ryen’s respectful approach and letting us know the waiting area was clean and well stocked. We’re glad you enjoyed the refreshments while your Ford Escape was serviced. We look forward to helping you again.

March 13, 2026

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Ryan was very helpful and my service appointment went very smoothly. Shuttle service is great. More

by MARINA10620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Joe Machens Capital City Ford responded

Hearing that your service appointment ran smoothly is wonderful. We’re glad Ryen was able to assist you and that our shuttle service worked well for you. Thank you for choosing Ford and we look forward to your next visit.

March 13, 2026

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I was very pleased with how quick my vehicle was done! I really like the new form of communication regarding my service throughout the day! I dropped my car off in the morning and was able to pick it up d More

by Madison Mathis
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 13, 2026

Joe Machens Capital City Ford responded

Thank you for letting us know how smoothly your Ford Expedition Max service went. We’re glad the daily updates kept you informed and that you could pick up your vehicle by lunch. Ryen appreciates your kind words.

March 12, 2026

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Professional and personal Thomas was a great sell's man who put me on a great F150, I'm extremely pleased More

by reyes.reyna.mil
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 13, 2026

Joe Machens Capital City Ford responded

Thank you for the five-star review. We’re thrilled our team provided a professional and personalized experience and that you’re enjoying your Ford F-150. We look forward to assisting you again in the future.

March 10, 2026

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Scheduling was easy, Ryan was professional, and work was completed on time Now you're being a pain !!! More

by deekt
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 12, 2026

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 10, 2026

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Clean and friendly staff. ...I would say bring back the comfy chairs....The ones where the TV is located is very uncomfortable More

by LADYCOP589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Herx

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Mar 11, 2026

Joe Machens Capital City Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2026

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Employee Rating

It's easy to make an appointment. It's convenient to approve our deny services via text. Everyone is friendly. More

by CLAYJHERRON
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 10, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting how simple it was to book an appointment and approve services by text. Ryen and our team are pleased to hear you found everyone friendly and the process convenient. We look forward to serving your Ford again.

March 10, 2026

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Employee Rating

generally good, however, I feel like I was sand bagged with the environmental fee. ? More

by stevemo47
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 10, 2026

Joe Machens Capital City Ford responded

Steve, thanks for sharing your experience with Joe Machens Capital City Ford. If you would like to discuss this further, please let us know the best way to reach you. We appreciate your business and hope to see you again soon!

March 07, 2026

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Excellent service. I feel confident that they care about the quality of their work. Good free coffee while you wait. More

by tramainecarr2010
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 08, 2026

Joe Machens Capital City Ford responded

We’re delighted you had a positive service experience on your Ford Bronco Sport. Ryen and our team take pride in delivering quality work and appreciate that you noticed. We’re also glad you enjoyed the complimentary coffee while you waited.

March 07, 2026

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Employee Rating

Ryen explain what they doing. He recommend other things that need to get done. The cashier was good in explain the amounts for each item . More

by Luttle Lue
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 07, 2026

Joe Machens Capital City Ford responded

It’s great to know Ryen walked you through the service process and suggested additional maintenance, and that our cashier clearly outlined the costs for each item. Thank you for choosing us for your Ford Escape service; we look forward to assisting you again.

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