Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 2

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
144 Reviews
4.7

144 Reviews

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144 Reviews of Ryen Hatfield

May 28, 2026

Dealership Rating
Employee Rating

Absolutely amazing from start to finish Ryen was great and probably the best advisor I have ever seen. More

by Ryen.hatfield
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 28, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear that Ryen delivered exceptional support from start to finish. Thank you for trusting us with your Ford, and we look forward to assisting you again.

May 28, 2026

Dealership Rating
Employee Rating

Have taken vehicles there for years. Always great service with a smile I will return More

by mitchv66
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 28, 2026

Joe Machens Capital City Ford responded

Thank you for entrusting us with your Mitsubishi Outlander Sport over the years. We’re glad our team’s friendly approach has made your visits positive. Ryen and the rest of our service staff look forward to helping you again.

May 26, 2026

Dealership Rating
Employee Rating

Very helpful and friendly Also very helpful and knowledgeable with getting stuff figured out Great experience More

by KELLSTAR6977
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 26, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your thoughts. We’re glad Ryen and our team handled your Bronco Sport service with friendliness and expertise. We look forward to serving you again.

May 26, 2026

Dealership Rating
Employee Rating

Went in for a 200$ oil change and tire rotation. And it cost me 700$ for other fluid changes. You know the mileage on my truck. It would have been nice to know that before hand. Not everyone can for More

by GUY_PICKERING
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 26, 2026

Joe Machens Capital City Ford responded

Thank you, Guy, for taking the time to leave us a review. We'll be sure to share your feedback with our crew. Thank you for your business.

May 22, 2026

Dealership Rating
Employee Rating

Capital city ford has the absolute best sales team that I have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. More

by one4speedon2wheels
Recommend Dealer
Yes
May 22, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear our sales, management, and finance teams made your Ford purchase so enjoyable. We’re thrilled the process went smoothly and appreciate you sharing your experience. We look forward to assisting you again.

May 21, 2026

Dealership Rating
Employee Rating

When 1 of 4 tires that came in was not the right one, Ryen resolved the problem immediately so I could pick up my car on time that day. Reyen was great to work with. Good job! Also the parts department More

by MMARAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Northway

May 21, 2026

Joe Machens Capital City Ford responded

Delighted Ryen quickly sorted the tire mix-up so your Lincoln MKT was ready as scheduled. Our parts department was happy to locate the necessary components for you. Thank you for the five-star review.

May 20, 2026

Dealership Rating
Employee Rating

They were ready for me at the appointed time and the work completed in acceptable time. More

by edprenavo
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 20, 2026

Joe Machens Capital City Ford responded

We appreciate you noting that our team was prepared at your appointment time and that your F-150 was serviced quickly. Ryen will be pleased to hear your comments, and we hope to assist you again soon.

May 27, 2026

edprenavo responded

Very satisfying visit.

May 19, 2026

Dealership Rating
Employee Rating

Over all pretty good. Ryan has excellent customer service skills And he is always very pleasant More

by velmasteinman
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 19, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with your Ford Mustang service and for highlighting Ryen’s outstanding customer service and pleasant demeanor. We appreciate your five-star rating and look forward to assisting you again.

May 16, 2026

Dealership Rating
Employee Rating

The whole experience was great! ! Ryen Hatfield explained everything in detail what my vehicle needed. I will definitely be Back for the continued maintenance on my vehicle. More

by Nebony63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2026

Joe Machens Capital City Ford responded

It’s fantastic to hear that Ryen provided clear explanations of your Ford Explorer’s service needs. We appreciate your trust and look forward to supporting your continued maintenance.

May 15, 2026

Dealership Rating
Employee Rating

They take care of me every time! Top shelf all the way. Keep it up More

by tracyjepple
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

May 15, 2026

Joe Machens Capital City Ford responded

Thank you for continuing to bring your Ford EcoSport to us. Ryen is thrilled to hear our service met your expectations. We look forward to keeping your vehicle in top condition.

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