Ryen Hatfield | Page 2

The staff was awesome and amazing. I was able to get in a very fast time frame. I'm waiting on my (behalf) to go back in for another problem I'm having. I was able to get in a very fast time frame. I'm waiting on my (behalf) to go back in for another problem I'm having. More

by Rob247365 Verified Customer Verified Customer

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Had my car done before I expected it. Thanks I didn't have to wait a long time for an appointment this time. Thanks I didn't have to wait a long time for an appointment this time. More

by SEANACOCK Verified Customer Verified Customer

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Worst experience ever. I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and checked on it mid afternoon and the tech said they won't get to it that day and most likely will not get to it the following day. I left without the tech saying anything about bringing it back another time. It's really a hassle on my part doing without a car for a day just to have this happen. I bought the car new at Machens in 2024. Probably the last. Don't know they guy's name that I talked to but made the appointment with Hatfield. More

by brucelehmen Verified Customer Verified Customer

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I had an appointment for an oil change and tire rotation and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I lef and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I left the dealership. They didn't reset the oil life meter or change the windshield sticker. I really doubt that I got 'the works' even though that's what I paid for. I own two Ford trucks. This is the second bad experience I've had in two weeks. There's no reason to come back. Apparently there's no consideration for the customers time or any desire for customer service. More

by jensenjason8716 Verified Customer Verified Customer

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We had scheduled appointment ended up waiting 2 hours to get oil change. They did give us credit towards wait, which was nice. get oil change. They did give us credit towards wait, which was nice. More

by aschwartze72 Verified Customer Verified Customer

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It took 2. 5 hours to get an oil change. That is too long for an oil change. 5 hours to get an oil change. That is too long for an oil change. More

by trentwatson Verified Customer Verified Customer

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It took 2. 5 hours to get an oil change. That is too long for an oil change. 5 hours to get an oil change. That is too long for an oil change. More

by trentwatson Verified Customer Verified Customer

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It always takes longer to do the service than I think it should. Thank you. should. Thank you. More

by danieljansen958 Verified Customer Verified Customer

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excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you More

by clanwilson4557 Verified Customer Verified Customer

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Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it a bunch. I appreciate it More

by BECKYKROLL348 Verified Customer Verified Customer

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