Ryen Hatfield | Page 2

I had an appointment for an oil change and tire rotation and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I lef and said I would wait on it at the dealership. Two hours later I checked on the progress. They hadn't even started on it yet. Three hours later I left the dealership. They didn't reset the oil life meter or change the windshield sticker. I really doubt that I got 'the works' even though that's what I paid for. I own two Ford trucks. This is the second bad experience I've had in two weeks. There's no reason to come back. Apparently there's no consideration for the customers time or any desire for customer service. More

by jensenjason8716 Verified Customer Verified Customer

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We had scheduled appointment ended up waiting 2 hours to get oil change. They did give us credit towards wait, which was nice. get oil change. They did give us credit towards wait, which was nice. More

by aschwartze72 Verified Customer Verified Customer

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It took 2. 5 hours to get an oil change. That is too long for an oil change. 5 hours to get an oil change. That is too long for an oil change. More

by trentwatson Verified Customer Verified Customer

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It took 2. 5 hours to get an oil change. That is too long for an oil change. 5 hours to get an oil change. That is too long for an oil change. More

by trentwatson Verified Customer Verified Customer

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It always takes longer to do the service than I think it should. Thank you. should. Thank you. More

by danieljansen958 Verified Customer Verified Customer

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excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you More

by clanwilson4557 Verified Customer Verified Customer

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Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it a bunch. I appreciate it More

by BECKYKROLL348 Verified Customer Verified Customer

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I was charged 2 extra services I had no knowledge of until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job w until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job was completed. More

by tramainecarr2010 Verified Customer Verified Customer

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Good service long wait on a simple scheduled service. Just needed a tire checked for air leak. Just needed a tire checked for air leak. More

by DCRANNIK Verified Customer Verified Customer

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They made the improvements on my car in record time. Ryren Hatfield kept me informed and helped me get going. I was very pleased with the service. Ryren Hatfield kept me informed and helped me get going. I was very pleased with the service. More

by hazeldrea Verified Customer Verified Customer

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