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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 7

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
104 Reviews
4.7

104 Reviews

Write a Review

104 Reviews of Ryen Hatfield

March 01, 2026

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Employee Rating

Excellent help every time I have a problem. Service repair personnel very qualified. Have had several Ford autos More

by RBUSHKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 01, 2026

Joe Machens Capital City Ford responded

We appreciate your loyalty to Ford and for trusting our service department with your Mercury Milan. Ryen and our technicians are glad their expertise has been helpful. We look forward to assisting you again whenever you need us.

February 28, 2026

Dealership Rating
Employee Rating

Ryen has always been so helpful, and Joe Machens has always been good to me. More

by colehigbie2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear that Ryen has consistently provided helpful support during your Ford Edge service. We appreciate your continued confidence in us. We look forward to assisting you again.

February 25, 2026

Dealership Rating
Employee Rating

The dealership is good. My family has purchased 7 or 8 vehicles from them since 2008. All service work has been done there also. More

by nssprenger88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

February 25, 2026

Dealership Rating
Employee Rating

The work was done in a timely manner and they communicated with me with any concerns they had about possible maintenance issues. They were very friendly to deal with. More

by Joe and Donna Robinson
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 25, 2026

Joe Machens Capital City Ford responded

We appreciate your feedback about the timely service and clear communication regarding your Ford. Ryen is pleased to hear we addressed any concerns promptly and made your experience welcoming. Please let us know if we can assist you again.

February 24, 2026

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Employee Rating

My experience was excellent with the dealership! Everything was fine in a very timely manner. Ryan sent an email, text and called me with suggestions before doing any work on my car. He also sent a More

by pkehoe821
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 25, 2026

Joe Machens Capital City Ford responded

We appreciate you mentioning the quick turnaround and clear communication. We’re glad Ryen reached out with updates before and after the work on your Ford. Let us know if we can help again down the road.

February 24, 2026

Dealership Rating
Employee Rating

Normal type experience for oil change work. Only got a oil change. Have not have any major type work done at this dealer yet. More

by NICHOLSN0
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 25, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 24, 2026

Dealership Rating
Employee Rating

Spectacular service! I'll be back! God bless America and bless our troops! USA...USA...USA!!! God bless Trump! More

by popeye_n_missouri
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 24, 2026

Joe Machens Capital City Ford responded

Ryen and our team appreciate your kind words and are glad you had a great experience with your Ford Edge service. Thank you for the 5-star rating and we look forward to welcoming you back soon.

February 24, 2026

Dealership Rating
Employee Rating

Did not pressure to perform services that should not be needed for a vehicle one year old with 20,000. Did get service done on time as expected since made appointment. More

by garymutert
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 25, 2026

Joe Machens Capital City Ford responded

It's great to hear that we were able to help you out, Gary. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

February 24, 2026

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Employee Rating

Has much improved. Truck clean when returned to me. Everyone was polite and helpful. I appreciate them being honest about what was needed and what wasn’t. More

by CLFLEMMING9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2026

Joe Machens Capital City Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2026

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Employee Rating

Easy to schedule, done super fast and all was good. I will always keep coming back, excellent service. More

by ZORBIE62
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 21, 2026

Joe Machens Capital City Ford responded

It’s great to hear that scheduling your Ford Escape service was simple and completed so quickly. We’re glad everything went smoothly and appreciate your continued trust. Ryen and our team look forward to assisting you again.

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