Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
104 Reviews
4.7

104 Reviews

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104 Reviews of Ryen Hatfield

April 23, 2026

Dealership Rating
Employee Rating

They gave us a ride to a restaurant and picked us up. We still had a long wait after we returned to the dealership. More

by Libbert1029
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

April 23, 2026

Dealership Rating
Employee Rating

Ryen and Erin were particularly helpful in getting my service appointment set up despite how busy the department seemed to be. I also thought it was great that Allison reached out to keep me informed of More

by dwilkerson428
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 23, 2026

Joe Machens Capital City Ford responded

It’s great to hear Ryen helped schedule your Ford Explorer service so smoothly despite a busy department. We’re glad our team kept you updated on the progress and completion. Thank you for the five-star review.

April 22, 2026

Dealership Rating
Employee Rating

Got my vehicle in very quickly and kept in touch with pricing and gave me options. Great job!! More

by HERIFORDC
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 22, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting how quickly we handled your Lincoln MKC and how Ryen kept you informed on pricing and options. We’re glad the process met your expectations. We look forward to assisting you again.

April 21, 2026

Dealership Rating
Employee Rating

Ryen is amazing representative for Ford. I am glad he was the first contact I had at my visit. He is very helpful and professional and makes you feel like a valued customer. This is my 2nd i More

by SHEVYQ68
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 21, 2026

Joe Machens Capital City Ford responded

It’s wonderful that Ryen provided professional and attentive support from your first visit. We appreciate you trusting us with your Ford and look forward to assisting you again.

April 21, 2026

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Employee Rating

Appointment on time. Rapid work. Good communication Free Diet Coke in waiting room is pleasant More

by Robert Kurwicki
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 21, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your feedback on your Ford Edge service. We’re pleased the appointment was punctual, the work was efficient, and communication was clear, and we’re glad you enjoyed a complimentary Diet Coke while you waited. Let us know anytime we can help again. Ryen

April 21, 2026

Dealership Rating
Employee Rating

Exceeded expectations quick and fast service and absolute professionalism Ryan had a fantastic attitude and treated me just like family More

by RHARRISON8705
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 21, 2026

Joe Machens Capital City Ford responded

Your review of our Ford F-250 service brightened our day. It’s great to know Ryen’s swift professionalism and welcoming approach made you feel like family. Thank you for the five-star rating and for choosing our team.

April 19, 2026

Dealership Rating
Employee Rating

Fast and friendly staff and service Very convenient and close to home. Gives you a ride back so you don't have to wait. More

by IRENEHOLTSCHNEIDER
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 19, 2026

Joe Machens Capital City Ford responded

We’re delighted you found our service quick and friendly and that our shuttle ride saved you time. Our location’s convenience is meant to make your visits smoother. Thank you for trusting us with your Lincoln Nautilus, and Ryen looks forward to your next visit.

April 18, 2026

Dealership Rating
Employee Rating

good service, well taken care of okay prices and relatively fast work can always count on them to take care of things More

by samschaefer80
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 20, 2026

Joe Machens Capital City Ford responded

It has been a pleasure serving you, Sam. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joe Machens Capital City Ford, we look forward to having you as a valued customer for many years to come!

April 17, 2026

Dealership Rating
Employee Rating

Everything went fine. Glad you have a driver that could take us downtown and to a restaurant. More

by pjmacy
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 18, 2026

Joe Machens Capital City Ford responded

Thanks for mentioning our shuttle service. Ryen is happy the driver could take you downtown and to the restaurant. We appreciate you trusting us with your Ford.

April 17, 2026

Dealership Rating
Employee Rating

Excellent! Ryen was helpful, kind and spent time explaining things. I appreciate his assistance! Great job! More

by DAWNKELLER76
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 17, 2026

Joe Machens Capital City Ford responded

We’re delighted Ryen took the time to explain everything during your service. Thank you for trusting us with your Ford. Please let us know whenever you need assistance in the future.

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