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Ryen Hatfield

Overview Reviews (147) Inventory (349)

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Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7

147 Reviews

Overview Reviews (147) Inventory (349)

4.7

147 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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147 Reviews of Ryen Hatfield

June 24, 2026

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Employee Rating

It took 2. 5 hours to get an oil change. That is too long for an oil change. 5 hours to get an oil change. That is too long for an oil change. More

by trentwatson

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Jun 25, 2026 -

Joe Machens Capital City Ford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly.

June 24, 2026

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Employee Rating

It took 2. 5 hours to get an oil change. That is too long for an oil change. 5 hours to get an oil change. That is too long for an oil change. More

by trentwatson

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Jun 25, 2026 -

Joe Machens Capital City Ford responded

Trent, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. Please contact us directly.

June 08, 2026

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Employee Rating

It always takes longer to do the service than I think it should. Thank you. should. Thank you. More

by danieljansen958

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt

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Jun 10, 2026 -

Joe Machens Capital City Ford responded

Thank you for your patience and your business. We truly appreciate your feedback.

June 06, 2026

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Employee Rating

excellent. i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you i am in a wheelchair that needs to be taken out and put back into my truck. it was done for me with professional expertise. thank you More

by clanwilson4557

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Jun 06, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing how we assisted with moving your wheelchair in and out of your Ford Maverick. Ryen and our team are glad to hear the process was handled with care and expertise. Let us know if we can assist you again.

June 06, 2026

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Employee Rating

by clanwilson4557

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Jun 06, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing your experience. We’re glad our technicians could handle your wheelchair with care and expertly assist with your Ford.

June 06, 2026

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Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it a bunch. I appreciate it More

by BECKYKROLL348

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt

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Jun 06, 2026 -

Joe Machens Capital City Ford responded

We’re glad we could fit your Ford Escape in without an appointment. Thanks for sharing your experience and drive safe!

June 04, 2026

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Employee Rating

I was charged 2 extra services I had no knowledge of until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job w until I reviewed the receipt. I wasn't told they don't use Motorcraft coolant and given the option to not have the service done until after the job was completed. More

by tramainecarr2010

Verified Customer

Recommend Dealer

Other Employees Tagged: Ryen Hatfield

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Jun 10, 2026 -

Joe Machens Capital City Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. GSM - Harold Love hlove@machens.com

June 02, 2026

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Employee Rating

Good service long wait on a simple scheduled service. Just needed a tire checked for air leak. Just needed a tire checked for air leak. More

by DCRANNIK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Jun 07, 2026 -

Joe Machens Capital City Ford responded

Thanks for sharing about your experience with Joe Machens Capital City Ford. We appreciate your business and hope to see you again soon!

June 02, 2026

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Employee Rating

They made the improvements on my car in record time. Ryren Hatfield kept me informed and helped me get going. I was very pleased with the service. Ryren Hatfield kept me informed and helped me get going. I was very pleased with the service. More

by hazeldrea

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Jun 02, 2026 -

Joe Machens Capital City Ford responded

Thank you for noting how swiftly the improvements on your Ford Edge were completed. We’re glad Ryen kept you informed every step of the way. We look forward to assisting you again.

June 01, 2026

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Employee Rating

Great communication, quick and thorough. I had an excellent experience with Joe Machens Capital ford. Ryen Hatfield was a God send. Thank you so much!!! I had an excellent experience with Joe Machens Capital ford. Ryen Hatfield was a God send. Thank you so much!!! More

by Nebony63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2026 -

Joe Machens Capital City Ford responded

Thank you for highlighting our clear communication and swift work. We’re glad Ryen helped make your Ford servicing so thorough and efficient. We appreciate you sharing your feedback.

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