Ryen Hatfield

Great customer care I was treated with great care Great great great great great great great great great great great More

by MARSHALAND76 Verified Customer Verified Customer

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Great experience. Get in early. Let me know when it was ready. It was a good experience. It would be nice to have 2 windows for check out Get in early. Let me know when it was ready. It was a good experience. It would be nice to have 2 windows for check out More

by nellysunshine4 Verified Customer Verified Customer

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Received good service, friendly people just kind of unhandy for me. Did go over and said hi to Brad(salesman) he has sold me several cars great guy unhandy for me. Did go over and said hi to Brad(salesman) he has sold me several cars great guy More

by Shelleymcgrath875 Verified Customer Verified Customer

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I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th. More

by J.DAVIS Verified Customer Verified Customer

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Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More

by DONKIDWELL5 Verified Customer Verified Customer

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I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More

by Ejiro Verified Customer Verified Customer

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Got right in and Ryen made sure the issues was correct before he let me leave with my car before he let me leave with my car More

by Mildox1964 Verified Customer Verified Customer

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The staff was awesome and amazing. I was able to get in a very fast time frame. I'm waiting on my (behalf) to go back in for another problem I'm having. I was able to get in a very fast time frame. I'm waiting on my (behalf) to go back in for another problem I'm having. More

by Rob247365 Verified Customer Verified Customer

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Had my car done before I expected it. Thanks I didn't have to wait a long time for an appointment this time. Thanks I didn't have to wait a long time for an appointment this time. More

by SEANACOCK Verified Customer Verified Customer

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Worst experience ever. I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and I had an appointment to have transmission diagnostics performed. I made the appointment a month in advance. I dropped my car off the night before and checked on it mid afternoon and the tech said they won't get to it that day and most likely will not get to it the following day. I left without the tech saying anything about bringing it back another time. It's really a hassle on my part doing without a car for a day just to have this happen. I bought the car new at Machens in 2024. Probably the last. Don't know they guy's name that I talked to but made the appointment with Hatfield. More

by brucelehmen Verified Customer Verified Customer

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