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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 8

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
145 Reviews
4.7

145 Reviews

Write a Review

145 Reviews of Ryen Hatfield

March 28, 2026

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Employee Rating

Always excellent service! They always take such great care of my car. They make it easy More

by Carrietergin
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 28, 2026

Joe Machens Capital City Ford responded

What a pleasure to know that Ryen and our service team make caring for your Lincoln so straightforward. Thank you for entrusting us with your vehicle.

March 26, 2026

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Employee Rating

Excellent very good ? ? A good day to have your car serviced by the dealership with good service More

by SHAMEEK4221
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 26, 2026

Joe Machens Capital City Ford responded

Thank you for sharing! We are thrilled to hear that you had a smooth service visit for your Ford Fiesta and that the team could provide a positive experience. Ryen and our entire service department appreciate your feedback and hope to welcome you back soon.

March 24, 2026

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Employee Rating

Everyone has always taken real good care of me. That's why I drive 1.5 hours to go there for service. I get better service than from the local dealerships. More

by tsstrait66
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 24, 2026

Joe Machens Capital City Ford responded

We’re delighted that you find the drive worthwhile and that our team consistently takes great care of your Ford Bronco. Thank you for trusting us for your service needs and we look forward to helping you again.

March 24, 2026

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Employee Rating

Great group to deal with Would recommend Ryen for any of my service needs For my vehicle More

by cam85ss
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 24, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know our group provided great service for your Ford Mustang. Thank you for recommending Ryen for your service needs. We’re here whenever your vehicle needs attention again.

March 23, 2026

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Employee Rating

Everything was done in a timely manner Everything was done in a timely manner just like they said they would More

by JMERTENSATTWIRELESS
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 23, 2026

Joe Machens Capital City Ford responded

Thank you for the 5-star rating. It’s great to hear that Ryen and our service team handled your Ford maintenance on schedule just as promised. We appreciate your trust and look forward to the next opportunity to assist you.

March 22, 2026

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Employee Rating

It took a long time for just a oil change and tire rotation 2 hours or so More

by cmdford
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Mar 23, 2026

Joe Machens Capital City Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Adam Rodriguez Service Manager arodriguez@machens.com

March 20, 2026

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Employee Rating

I had an issue with the buttons on my steering wheel. Ryen was great about getting me scheduled in. They replaced the buttons and after a day it started doing it again. I called explained the issue. He m More

by Mildox1964
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 20, 2026

Joe Machens Capital City Ford responded

We’re glad Ryen was able to get your Lincoln MKX back in quickly and address the steering wheel button concern. It’s great to hear the issue was resolved and that Ryen’s follow-up call put your mind at ease. Thank you for sharing your experience and trusting us with your vehicle.

March 20, 2026

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Employee Rating

Quick and completed in reasonable time. Happy Pleasant experience and will use again. Estimate and price was worth my trip. More

by BHOLLAND001
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 20, 2026

Joe Machens Capital City Ford responded

It’s great to hear Ryen and our service team handled your Ford F-150 quickly and matched the estimate. Thank you for choosing us again. We look forward to assisting you on future visits.

March 19, 2026

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Efficient work; good communication; made sure my work was done correctly; and solid all around. More

by garyski
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 21, 2026

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Mar 19, 2026

garyski responded

Solid work all around!

March 19, 2026

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Employee Rating

Great service, but when spending 1000. 00 I don't appreciate paying 80.00 to have a battery installed. More

by PHILCOLGROVE
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Mar 20, 2026

Joe Machens Capital City Ford responded

Thank you, Phil, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Tom Stegeman GM tstegeman@machens.com

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