Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 8

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
104 Reviews
4.7

104 Reviews

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104 Reviews of Ryen Hatfield

February 20, 2026

Dealership Rating
Employee Rating

I called late in the day for maintenance, and they promptly got me in same day. Very professional. I would highly recommend to others. More

by tramainecarr2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Joe Machens Capital City Ford responded

We appreciate you sharing your experience with the maintenance on your Bronco Sport. Ryen is glad we could get you in the same day and provide a professional visit. Your recommendation means a lot, and we look forward to assisting you again.

February 20, 2026

Dealership Rating
Employee Rating

Customer service was friendly & polite. Good in person communication. Online is more difficult to navigate. One of the service items was not thoroughly checked before returning the car to m More

by robin.grumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

Joe Machens Capital City Ford responded

Thank you for this feedback, Robin, and for choosing Joe Machens Capital City Ford!

February 20, 2026

Dealership Rating
Employee Rating

The service on my car was very well done and customer service was good too More

by GRACEVOWENS
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 20, 2026

Joe Machens Capital City Ford responded

We’re glad the work on your Chrysler Pacifica met your expectations and that our team provided helpful support. Please let us know if there’s anything else we can assist you with.

February 19, 2026

Dealership Rating
Employee Rating

Ryan is always professional, courteous and very nice. He makes sure our vehicles are taken care of and explains everything to us. Definitely a valuable asset to Ford. More

by barb.deville
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 19, 2026

Joe Machens Capital City Ford responded

Thank you for your kind words about Ryen’s professional and courteous service. We’re glad he keeps your Ford Flex well maintained and takes time to explain each step. We appreciate your trust and look forward to your next visit.

February 19, 2026

Dealership Rating
Employee Rating

They're always so polite and helpful. Even when something else is wrong with my car when I come in for an oil change, Ryan goes at extra mile and calls me and explains what's actually goi More

by L_kempker
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 19, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear our team’s courteous approach and clear communication have made your visits easier. We’re glad Ryen took the extra time to call and explain the issue on your Ford. Thank you for the five-star rating and for trusting us with your service.

February 18, 2026

Dealership Rating
Employee Rating

Upon arrival I was greeted. Service appointment was on time and went smoothly. I will be back More

by jcelkin3
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 18, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear how smoothly your appointment went and that you felt welcomed upon arrival. Ryen and the service team were glad to take care of your Ford Bronco Sport on time. We look forward to seeing you again.

February 17, 2026

Dealership Rating
Employee Rating

Routine oil change. Everything good at the store but when you call for service and get someone that is not at the store is a problem. Should have phone calls go directly More

by GMHAMILTON
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 19, 2026

Joe Machens Capital City Ford responded

Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 16, 2026

Dealership Rating
Employee Rating

Excellent place to get my truck serviced. They always do a great job servicing my truck. More

by SUGARCAMP
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 16, 2026

Joe Machens Capital City Ford responded

Ryen and our service team are pleased to keep your Ford truck running smoothly. Thank you for trusting us with your service needs.

February 15, 2026

Dealership Rating
Employee Rating

Clean, helpful, friendly, efficient, I was greeted immediately and all recommendations were explained. Work was done quickly. More

by Joannbigapple
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Feb 15, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know that your Ford Explorer service met your expectations. We’re glad Ryen and our technicians could provide a prompt welcome, clear explanations, and fast results. Thank you for the five-star rating, and we look forward to assisting with your Explorer again.

February 14, 2026

Dealership Rating
Employee Rating

Courteous timely and informative was not pushy condescending when explanations were given. Waiting area was clean all the staff that met were very polite More

by elsieknits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear that Ryen and our service team were courteous and informative without pressure or condescension. It’s great to know you found our waiting area clean and welcoming. Thank you for trusting us with your Ford Edge service.

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