Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
82 Reviews
4.7

82 Reviews

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82 Reviews of Ryen Hatfield

April 03, 2026

Dealership Rating
Employee Rating

The service was good but would like for the service technician to not move the seat while they are putting the truck in and out of the garage. More

by Richard.Clarkston
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 03, 2026

Joe Machens Capital City Ford responded

Thank you for your business and this review, Richard. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 02, 2026

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Employee Rating

I came in for an oil change on Tuesday and my car was acting up after. So I took it back in and they said there is nothing they can do and it's my problem because my check engine lights were on. Mind you More

by Rae Curry
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

April 02, 2026

Dealership Rating
Employee Rating

Got the tire fixed in a reasonable amount of time. Had to pay initially for the repair even though I had a warranty to cover the repair. Erin Bateman was great in assisting me to get the issue resolve More

by bryanpmantle
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Apr 02, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your experience. We’re glad the tire repair was handled promptly and that Ryen assisted you with the warranty process. Please reach out if your F-150 needs anything else.

April 02, 2026

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Employee Rating

I’ve told you this before. Your oil change for an F150 is over priced. $123 is not acceptable. More

by Ford Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

April 01, 2026

Dealership Rating
Employee Rating

Everything was good until they tried to upsell me 2,000 worth of things I don't need. More

by Jkellog61
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

March 29, 2026

Dealership Rating
Employee Rating

The staff was friendly and professional. The vehicle was very clean when we picked it up. So very satisfied. More

by JAKE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear that Ryen and our team treated you professionally and had your Ford Bronco looking pristine at pickup. We’re glad you left feeling very satisfied. Thank you for choosing our service department.

March 28, 2026

Dealership Rating
Employee Rating

Always excellent service! They always take such great care of my car. They make it easy More

by Carrietergin
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Mar 28, 2026

Joe Machens Capital City Ford responded

What a pleasure to know that Ryen and our service team make caring for your Lincoln so straightforward. Thank you for entrusting us with your vehicle.

March 26, 2026

Dealership Rating
Employee Rating

Excellent very good ? ? A good day to have your car serviced by the dealership with good service More

by SHAMEEK4221
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Mar 26, 2026

Joe Machens Capital City Ford responded

Thank you for sharing! We are thrilled to hear that you had a smooth service visit for your Ford Fiesta and that the team could provide a positive experience. Ryen and our entire service department appreciate your feedback and hope to welcome you back soon.

March 24, 2026

Dealership Rating
Employee Rating

Everyone has always taken real good care of me. That's why I drive 1.5 hours to go there for service. I get better service than from the local dealerships. More

by tsstrait66
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Mar 24, 2026

Joe Machens Capital City Ford responded

We’re delighted that you find the drive worthwhile and that our team consistently takes great care of your Ford Bronco. Thank you for trusting us for your service needs and we look forward to helping you again.

March 24, 2026

Dealership Rating
Employee Rating

Great group to deal with Would recommend Ryen for any of my service needs For my vehicle More

by cam85ss
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

Mar 24, 2026

Joe Machens Capital City Ford responded

It’s wonderful to know our group provided great service for your Ford Mustang. Thank you for recommending Ryen for your service needs. We’re here whenever your vehicle needs attention again.

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