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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 9

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
104 Reviews
4.7

104 Reviews

Write a Review

104 Reviews of Ryen Hatfield

February 11, 2026

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Employee Rating

It took forever as they did not have my oil filter on site even though I had a scheduled Appointment More

by Tamrasellars
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Feb 14, 2026

Joe Machens Capital City Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

Feb 14, 2026

Joe Machens Capital City Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. GSM - Harold Love hlove@machens.com

February 10, 2026

Dealership Rating
Employee Rating

I appreciated that Ryen listened to my concerns and gave me the best options available. He was easy to work with and communicate with me during the entire process. More

by prichard61398
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 10, 2026

Joe Machens Capital City Ford responded

It’s rewarding to hear Ryen addressed your concerns and presented the best options for your Explorer. He aims to keep things smooth with clear updates throughout. Thanks for trusting our team, and let us know if we can help further.

February 09, 2026

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Employee Rating

Purchased my Nautilus there about 2 years ago and so far the service has been great! More

by JCIMHOFF
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 10, 2026

Joe Machens Capital City Ford responded

We’re glad to hear your Lincoln Nautilus has been in great hands over the past two years. Ryen and our service team appreciate your loyalty. We look forward to keeping your vehicle running smoothly for many more miles.

February 08, 2026

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Employee Rating

Took off work on friday to get recall done, you did not have the parts so you kept my truck for the weekend to get itndone on monday, that sucks More

by SIRFLINT7712
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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Feb 12, 2026

Joe Machens Capital City Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. GSM - Harold Love hlove@machens.com

Feb 12, 2026

Joe Machens Capital City Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. GSM - Harold Love hlove@machens.com

February 08, 2026

Dealership Rating
Employee Rating

I was disappointed because the wrong part was ordered/shipped and that the recalled issue has not been resolved for two years now. More

by PTSEAS
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 08, 2026

Joe Machens Capital City Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 07, 2026

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Employee Rating

2.5 hours seemed like a long wait for oil change when had an appointment & arrived on time More

by LINDASKELLY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 09, 2026

Joe Machens Capital City Ford responded

Thank you for your review, Linda, and we apologize for the long wait. Please don't hesitate to let us know if we can be of further assistance.

February 06, 2026

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Employee Rating

Service is always prompt and complete. Kept me informed of needed service that needed to be done More

by BROWNCC10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2026

Joe Machens Capital City Ford responded

It’s great to hear our team delivered prompt and comprehensive service for your Lincoln MKZ Hybrid, and that Ryen kept you informed of recommended maintenance. We appreciate your trust and look forward to assisting you at your next visit.

February 06, 2026

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Employee Rating

I enjoyed working with Keith Schoolfield and Joe Machens Ford Capital City. Keith made sure i got the vehicle i wanted and kept me informed about where it was in the build. I will be recommending Keith Scho More

by jllacy2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Schoolfield, Shane Jackson

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Feb 06, 2026

Joe Machens Capital City Ford responded

It’s fantastic to know Keith kept you updated throughout the build and helped secure your new Ford Ranger. We appreciate you recommending Keith and our team to others. Enjoy your Ranger, and thanks again for choosing us.

February 05, 2026

Dealership Rating
Employee Rating

Sherry at the window was very nice and willing to help me. I have had the worst experience of car buying from Machens in Columbia Mo. I will never recommend them to anyone. However, my experience at the J More

by MALAINE66
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 08, 2026

Joe Machens Capital City Ford responded

Thank you for choosing Joe Machens Capital City Ford. Your feedback and rating mean a lot to us. We're glad Sherry and our team were able to help, and we hope to see you again!

February 05, 2026

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Employee Rating

This dealership treats you very respectfully and makes you feel like you are valued. They listen and help you understand what is needed. I just want to thank you for great customer service. More

by MRSMARYCOLEY
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Feb 08, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ryen met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

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