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Ryen Hatfield
Ryen Hatfield at Joe Machens Capital City Ford

Ryen Hatfield | Page 9

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.7
145 Reviews
4.7

145 Reviews

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145 Reviews of Ryen Hatfield

March 19, 2026

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Employee Rating

Polite, courteous, understanding, reasonable and punctual. The were ready for me at the schedule appointment time and completed the work in a timely manner. More

by WhiteTruck13
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 19, 2026

Joe Machens Capital City Ford responded

Thanks for sharing your experience. We’re glad our team was courteous, arrived on time for your scheduled appointment, and completed your Ford F-150 service promptly.

March 19, 2026

Dealership Rating
Employee Rating

Ryen and the lady at the front were pleasant and easy to work with with. More

by SWABAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 19, 2026

Joe Machens Capital City Ford responded

It’s great to know Ryen and the front desk team were pleasant and made everything easy. Thank you for trusting us with your Ford Maverick service and for the five-star review. We look forward to welcoming you back.

March 17, 2026

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Employee Rating

Way too expensive. Called around and got way better quotes. This specific dealership is way too expensive More

by ANTHONY.GALLEGOS7299
Recommend Dealer
No

Other Employees Tagged: Ryen Hatfield

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March 17, 2026

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Employee Rating

I always receive excellent service at this dealership, and I trust them to take care of my vehicles expertly and professionally. More

by dwightpolitte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa Vander Griend

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Mar 17, 2026

Joe Machens Capital City Ford responded

Knowing our team has earned your trust for maintaining your Ford Maverick reassures us that we’re on the right track. Thank you for sharing your experience, and we look forward to caring for your vehicle again.

March 17, 2026

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Employee Rating

Machens has always been my ‘go to’ place …. A long tradition of prompt and top-notch service, courteous staff and welcome vibes. At a recent service, a change in tires, staff bent over backward More

by CAROLYNLOETHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Adam Rodriguez, Michael Bateman, Eric Ahart, Bryan Wyatt , Mike Nowicki

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Mar 17, 2026

Joe Machens Capital City Ford responded

Thank you for your long-standing loyalty and for letting us handle the tire change on your Lincoln. We’re glad the team could go above and beyond to make sure everything went smoothly. We look forward to taking care of you again.

March 15, 2026

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Employee Rating

Pleasant. Ryan stays in communication. My experience was pleasant. I know I'm in good hands when I take my car in for maintenance. More

by 62phineman
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 16, 2026

Joe Machens Capital City Ford responded

Hi, it’s great to know that our communication with you met your expectations. Ryen will be pleased to hear your positive feedback about your Ford Edge maintenance. We look forward to assisting you again.

March 15, 2026

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Employee Rating

Good. I didn't realize that oil wasn't part of the works oil change. So $80 turned into $127 dollars More

by shawnfrazier3050
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 16, 2026

Joe Machens Capital City Ford responded

Providing a positive experience is our top priority, Shawn, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 14, 2026

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Employee Rating

Got my truck in on standby and corrected an issue with the intake system. Working great now More

by Scott
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 14, 2026

Joe Machens Capital City Ford responded

We’re glad you could bring your Ford F-350 in on standby and that the intake system is running smoothly now. Ryen and our service team appreciate hearing that everything is working great. Thank you for choosing us for your truck’s care.

March 13, 2026

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Employee Rating

Easy to deal with and respectful service writer. Clean waiting room with refreshments available while you wait. More

by Wndmeller
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield

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Mar 13, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting Ryen’s respectful approach and letting us know the waiting area was clean and well stocked. We’re glad you enjoyed the refreshments while your Ford Escape was serviced. We look forward to helping you again.

March 13, 2026

Dealership Rating
Employee Rating

Ryan was very helpful and my service appointment went very smoothly. Shuttle service is great. More

by MARINA10620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Joe Machens Capital City Ford responded

Hearing that your service appointment ran smoothly is wonderful. We’re glad Ryen was able to assist you and that our shuttle service worked well for you. Thank you for choosing Ford and we look forward to your next visit.

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