Rylee Terry

My wife and I live in Ocala. We need to have our brakes worked on and Rylee indicated that it would take over 4 hours to do the job. Since it was going to take that long we inq We need to have our brakes worked on and Rylee indicated that it would take over 4 hours to do the job. Since it was going to take that long we inquired if it was possible to get a loner vehicle. Rylee stated she didn’t know but she would check with her manager and let us know. Since we had not heard from her I called the morning before our appointment and spoke with whoever answered and asked for Rylee. I was informed that she was with another customer and they would give her a message to call me. Never heard from her and we were not going to sit on those chairs for over 4 hours. Extremely uncomfortable. So I gave Rylee until end of the day, still no call so I canceled our appointment. Really disappointed as we have had all our work done at Parks. Parks just lost an $800 brake job and a customer. Not the way to run a business. More

by Skipper Verified Customer Verified Customer

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It was way too expensive and took way too long. Dropped truck off at 10 am. Was not done until 3:30 pm. Was very disappointed with their service this time. Will change my oil from now on and find s Dropped truck off at 10 am. Was not done until 3:30 pm. Was very disappointed with their service this time. Will change my oil from now on and find someone local to do tires. Charging way too much and taking way too long for basic services. I'll find someone else to buy a new 80,000 truck from. More

by lion11_88 Verified Customer Verified Customer

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Very friendly and helpful staff Always kind and very knowledgeable about vehicle service. Would recommend their services to anyone knowledgeable about vehicle service. Would recommend their services to anyone More

by larrygrimes6 Verified Customer Verified Customer

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Very friendly and professional got in and out in less than an hour for an oil change and service than an hour for an oil change and service More

by kkoon64 Verified Customer Verified Customer

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Work was done quick and accommodating for a last minute reservation change. Rylee was great! reservation change. Rylee was great! More

by LTHOM50 Verified Customer Verified Customer

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It took three attempts to get my truck worked on for the recall due to lack of communication and parts availability recall due to lack of communication and parts availability More

by bsimken16 Verified Customer Verified Customer

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I felt it was a honest and quick transaction the way I like it.I feel that everyone that we delt with was excellent like it.I feel that everyone that we delt with was excellent More

by DAVEYLAND1 Verified Customer Verified Customer

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They were attempting to charge me for work they didn't do The reason they claimed was because it was a dually and too heavy for their lift The reason they claimed was because it was a dually and too heavy for their lift More

by Nwflelectricllc Verified Customer Verified Customer

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Rylee checked my SUV in for an oil change and, after reviewing the Technician's inspection notes, assisted me in scheduling additional repairs. reviewing the Technician's inspection notes, assisted me in scheduling additional repairs. More

by DAVIDREISZ Verified Customer Verified Customer

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I was told they would call me when the car was finished. They never called. I called the Service Department and was put on hold twice, the first time for 25 minutes. They never called. I called the Service Department and was put on hold twice, the first time for 25 minutes. More

by mich5796 Verified Customer Verified Customer

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