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SHANNON MCDONALD
SHANNON MCDONALD at Aventura Chrysler Jeep Dodge Ram

SHANNON MCDONALD | Page 2

SERVICE WRITER

Aventura Chrysler Jeep Dodge Ram

2198 NE 163rd St
North Miami Beach, FL 33162

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4.6
88 Reviews
4.6

88 Reviews

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88 Reviews of SHANNON MCDONALD

May 30, 2026

Dealership Rating
Employee Rating

Great experience, good service, friendly staff and overall pleasent. Evanggelos Deftereos was great to work with aswell! More

by MakarOsipov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yosvany Alvarez, Sebastian Pichardo, ANDRES CARRILLO, LAURA WHITTEN, TODD ARNOLD, VICTOR HALAVENKA, ADAN SIERRA, GREGG LIPPI, STEVE WILLIAMS

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Jun 02, 2026

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 30, 2026

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Employee Rating

Donnie was the biggest help and so very kind! Very thoughtful and great at keeping me updated as to what was going on. More

by lcousins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donnie

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Jun 02, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 29, 2026

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Employee Rating

The dealer has had my car for more than a year, there’s always an excuse, the mechanic this the mechanic that. After 1 year they gave me a loaner. Worst experience I’ve ever had! More

by almejiajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Arthur Kunhardt, STEVE WILLIAMS

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Jun 02, 2026

Aventura Chrysler Jeep Dodge Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@aventuracjdr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 19, 2026

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Employee Rating

Ms McDonald is very pleasant, helpful, and takes that extra step to make customers happy! She deserves a raise se! More

by penasjose
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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May 28, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 13, 2026

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Employee Rating

Each time I work with Shannon, I receive excellent service and attention. She is vey knowledgeable, friendly, and caring. Quality and service is superb. More

by M.I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arthur Kunhardt, STEVE WILLIAMS

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May 28, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 13, 2026

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Employee Rating

Always great service at Aventura and with Shannon, and my car was ready when they said it would! Friendly and helpful staff More

by LAMIAABOUKOUMJIH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 13, 2026

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Employee Rating

Fast and efficient, I wish they would remember the little things. Like the sticker on your windshield re your next service due. More

by NORDICSTR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arthur Kunhardt, STEVE WILLIAMS

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May 28, 2026

Aventura Chrysler Jeep Dodge Ram responded

We appreciate your feedback and are eager to better your return experience.

May 28, 2026

NORDICSTR responded

I’m still waiting for a response that they will send me the window stick so I know when to service my car again. No follow thru of any type. Sorry

May 13, 2026

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Employee Rating

Excellent and quick service. Shannon is always attentive to my car needs . Thank you so much for your help More

by NARIZA62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 01, 2026

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Employee Rating

Shannon always lets me know how my car is doing and what’s been done to it. Highly recommend Shannon she’s been my service advisor over 5 years now. More

by CHARLESJAUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2026

Aventura Chrysler Jeep Dodge Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 29, 2026

Dealership Rating
Employee Rating

Shannon is attentive and professional. She is a pleasure to interact with and is always available to help with my service needs. More

by ITSHODES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Aventura Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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