SHANNON MCDONALD

very good service , very good traduction , i speaker french , and very goid car of courtoisie, thanks very much ! french , and very goid car of courtoisie, thanks very much ! More

by r.junior Verified Customer Verified Customer

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Excellent customer service consistently. Staff very knowledgeable and responsive to the needs of your clients. Staff very knowledgeable and responsive to the needs of your clients. More

by MILLY.TORO Verified Customer Verified Customer

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very good service, i speake french and good translate to me , véhicule courtoisie its good , thanks very much. me , véhicule courtoisie its good , thanks very much. More

by r.junior Verified Customer Verified Customer

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Shannon is the worst she never answers my calls and when she call my she said that my truck was falling apart which is totally false she is so disrespectful and rude!! I guve her 1 start because i cannot no she call my she said that my truck was falling apart which is totally false she is so disrespectful and rude!! I guve her 1 start because i cannot not give her 0!! More

by Brenda Rodriguez Verified Customer Verified Customer

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In all my years of bringing my cars in for service, no one has ever tended to my car needs as a consumer better than Shannon. From communication to execution, she is the best! Thank you Shannon! one has ever tended to my car needs as a consumer better than Shannon. From communication to execution, she is the best! Thank you Shannon! More

by HappyNewJeepOwner Verified Customer Verified Customer

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The service was economically advantageous, professional, efficient and as advertised as the flyer I received. efficient and as advertised as the flyer I received. More

by MIKELAW_69 Verified Customer Verified Customer

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As always, great service. I was greeted promptly and my card was serviced quickly. Comfortable and clean waiting area. I was greeted promptly and my card was serviced quickly. Comfortable and clean waiting area. More

by Ian Shopsis Verified Customer Verified Customer

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Steve Williams is an amazing sales manager! He takes amazing care of me!! I would recommend your dealership to anyone because of him!! He takes amazing care of me!! I would recommend your dealership to anyone because of him!! More

by rliebenthal Verified Customer Verified Customer

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Service is always excellent with service adviser Eddy Santiago at aventura dodge the entire staff is always friendly Santiago at aventura dodge the entire staff is always friendly More

by gmercy Verified Customer Verified Customer

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In the past, I tried to get an oil change. I could barely get my truck into the service lot. This time, 2x safety recalls and replace a headline that is out. Shannon’s words were, “I’m not goi I could barely get my truck into the service lot. This time, 2x safety recalls and replace a headline that is out. Shannon’s words were, “I’m not going to be able to get it done today.” I made the assumption of get it the next day. On the day I expected it, I messaged the system that says message here for status… no response. The day after I dropped my car in, I came back to the service center where I was told the vehicle wouldn’t be ready until Monday! This isn’t just a communication error, the service center feels like it had a climate and culture of unprofessionalism and lacks a deliberate approach to taking care of customers. There’s so much that could be done to win my business, but I don’t think the organization cares. I can’t imagine a “for profit” business that operates like this is meeting its profit potential. Bad news, I probably won’t be back. Good news, there’s nothing but room for improvement from you guys. More

by bobby_stevenson3 Verified Customer Verified Customer

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