SIDNEY K CORNELL | Page 3

At first it was great at customer service. .. of course I just bought a new car! It has become increasingly less customer oriented. I took my car into be serviced.... which usually takes a rid .. of course I just bought a new car! It has become increasingly less customer oriented. I took my car into be serviced.... which usually takes a ridiculous amount of time....no one came out when I drove in. There were no other cars in the waiting area. Employees just kept walking by like I wasn't even there. It wasn't until 10 min later when another employee told someone I was waiting. It's all windows.... everyone should have SEEN that I was waiting. After the car was finished the person assigned to my car went over what was what. Here is the kicker.....last time I was in they told me I needed an alignment ( a new car with 9000 miles) and it should be done in the spring. That was not even mentioned this time. So one of two things have happened..... the car either never really needed it or this mechanic was incompetent. Either way.... not good! E More

Report | Print

Service people are nice and helpful. Wait time is normally reasonable. There was a time it was not but it seems to be better. Wait time is normally reasonable. There was a time it was not but it seems to be better. More

Report | Print

They were very polite and got me and my vehicle out in a timely manner timely manner More

Report | Print

Sidney and the garage service team did a great job with prompt check in, smiles, clear communication on my service options, estimated costs and the time the vehicle would be done with the required/requeste prompt check in, smiles, clear communication on my service options, estimated costs and the time the vehicle would be done with the required/requested service. That is the service I expect from the dealership! More

Report | Print

Karsen did a great job. She communicated clearly and assisted with any follow up questions. She communicated clearly and assisted with any follow up questions. More

Report | Print

The advisors were friendly and made the process simple, the quality of service was standard, but the timing was rough. It took 20ish minutes to get in with an appointment, and I was told it would be 1-2 ho the quality of service was standard, but the timing was rough. It took 20ish minutes to get in with an appointment, and I was told it would be 1-2 hours when it took almost three. I would come back for advanced services, but I’d get regular work done somewhere else. More

Report | Print

I had to wait only a little while only because it was raining after I pull my vehicle inside a representative was there checking me in. after I will check in went inside and perhaps five minutes later I raining after I pull my vehicle inside a representative was there checking me in. after I will check in went inside and perhaps five minutes later I receive a phone call from the technician or the technician person upfront Send or informing me of some other knees of my vehicle after work which were not long I will notify that my vehicle will almost done after work. I will call to the front and my vehicle ready. Good job Toyota Toyota of Montgomery. More

Report | Print

I was Very Happy with my advisor Josh. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. However the rest of the services I was totally unhappy.. However except for Josh I haven’t been happy with the services since Jericho left. More

Report | Print

This has been the worse customer service I’ve ever experienced I have been here since 12:00 and it’s 3:19 and they still haven’t even pull my car in the shop for the oil change. No respect for people experienced I have been here since 12:00 and it’s 3:19 and they still haven’t even pull my car in the shop for the oil change. No respect for people time. This type of service makes you don’t want to purchase from them ever again. I know after my buying experience with them I will not be buying anything from them again. More

Report | Print

Excellent service given. Expectations were beyond met. Sidney is an outstanding representative. Ensuring all my needs were met to the fullest. Expectations were beyond met. Sidney is an outstanding representative. Ensuring all my needs were met to the fullest. More

Report | Print