STEVE WILLIAMS

A little long wait but service treatment is excellent. Most definitely favorite location to take my grand Cherokee for maintenance. Most definitely favorite location to take my grand Cherokee for maintenance. More

by stakzondek7 Verified Customer Verified Customer

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The job was not completely finished as my lights still do not work on the AUTO setting. I had to take the car out on a Friday to only bring it back on Monday with the check engine light on again. Then it t not work on the AUTO setting. I had to take the car out on a Friday to only bring it back on Monday with the check engine light on again. Then it took three weeks for the work to be done to take the check engine light on off, but they could not fix the AUTO lights system on my car and Julio the service Adviser told me to try other dealers to see if they could fix this problem because their mechanic could not fix it. More

by EMOLLINER Verified Customer Verified Customer

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The service department is very good but the sales department is not to be trusted. department is not to be trusted. More

by rellumyves Verified Customer Verified Customer

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There’s a service Rep named Shannon… she is Amazing. She treats you like Family. She makes sure you feel like you are the most important client that they have. A true VIP. Shannon checks on your vehicle She treats you like Family. She makes sure you feel like you are the most important client that they have. A true VIP. Shannon checks on your vehicle regularly to make sure everything is going smoothly and as planned while in the shop. After your service is done, She’ll call you just to make sure your car is running great in between your next service. I hesitated on writing this, because I didn’t want her to be so busy all the time, but with her work ethics, I’m sure she already is. Everyone wants her as there Rep already I’m sure !! She is absolutely the best! And what’s also great is the Service Manager Steve!!! A true Customer Service Creator. If you thought Customer Service was dead like most of us these days, Think again. You’re totally transported back in time when Customer Service was a real thing !!! Even if you don’t need Steve, just say Hi before you leave, you won’t regret it!!! Enjoy your experience here…. I ABSOLUTELY DO !!! More

by AZCAMERAS Verified Customer Verified Customer

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Great service Robert is the best guy I’ve ever dealt with attentive and caring with clients attentive and caring with clients More

by TRUEBLACKCUBAN Verified Customer Verified Customer

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Shannon As Always has gone beyond what I call normal for a service rep. She is awesome. I feel so taken care of and feel like such a VIP. Steve the Serv. Manager is Amazing as well… made sure I was super a service rep. She is awesome. I feel so taken care of and feel like such a VIP. Steve the Serv. Manager is Amazing as well… made sure I was super happy like a manager at a fancy restaurant!! My wife had to come and pick up my car and he made sure she felt very welcome!! That means so much to me ! More

by AZCAMERAS Verified Customer Verified Customer

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Never heard from anybody when it was being worked on, never heard from anybody when it was completed, waited 35 minutes for the cashier because she was on break when I came to pick it up, and when I aske never heard from anybody when it was completed, waited 35 minutes for the cashier because she was on break when I came to pick it up, and when I asked the manager of the service, his response was she’ll be back soon. Zero customer service. More

by DFORBES67 Verified Customer Verified Customer

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All good ,had a good experience. Nice car and good sales rep. Have a good day Nice car and good sales rep. Have a good day More

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I had my car repaired there on several occasions, and each time the process took about a month to complete. After the most recent repair, my car broke down completely just two days after I got it back fr each time the process took about a month to complete. After the most recent repair, my car broke down completely just two days after I got it back from the repair center. When I later requested reimbursement for that final repair, my request was denied. More

by alexandrab Verified Customer Verified Customer

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Had an overall good experience, service advisor Donnie was really nice and professional. Unfortunately had an issue between the fleet company approving repairs but that wasn’t their fault. Will come back was really nice and professional. Unfortunately had an issue between the fleet company approving repairs but that wasn’t their fault. Will come back for future services. More

by ealcantara0 Verified Customer Verified Customer

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