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SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park
Refer Me

SUSAN BOTTORF | Page 16

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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4.5
180 Reviews
4.5

180 Reviews

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180 Reviews of SUSAN BOTTORF

November 02, 2022

Dealership Rating
Employee Rating

Joe is always amazing and is so easy to work with. I love visiting metro Toyota. More

by s.byrne41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

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Nov 02, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 02, 2022

Dealership Rating
Employee Rating

Great people. Friendly and helpful. And the facility had a fantastic waiting room. I recommend this Dealer and location. More

by DS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

Helpful
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Nov 03, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 02, 2022

Dealership Rating
Employee Rating

My experience with Metro Toyota was great. Everything was professional and efficient. Employees are pleasant and helpful. More

by TZEIGER440
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 03, 2022

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 29, 2022

Dealership Rating
Employee Rating

Staff is excellent. Scheduler is very efficient. You make things easier in this hectic world! More

by NOEMAIL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

Helpful
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Oct 31, 2022

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Our Service team will be happy to help you if you should need anything else. Please have a great day!

October 28, 2022

Dealership Rating
Employee Rating

Always a professional and pleasurable experience with the service dept. First rate, that’s why I’ve been a Metro Toyota customer since 1989!!’ A++++ More

by KEVBASSMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS

Helpful
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Oct 31, 2022

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, thank you for being a wonderful customer! I'm sure that if you need any help Mike and the service team will be glad to provide it for you.

October 27, 2022

Dealership Rating
Employee Rating

Consistently good service that is done on time. Comfortable waiting room with television to watch or tables for work. More

by DSAGERSER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 31, 2022

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 27, 2022

Dealership Rating
Employee Rating

I’m not a typical customer, I live in the area but am only home 3-5 days per month. When I call to make appt for service, it’s usually last minute and they go above and beyond to fit me in or call me imm More

by spikeyoh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 31, 2022

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 27, 2022

Dealership Rating
Employee Rating

Service department is always helpful and the multi-point inspection gives detailed information on vehicle. More

by EDWIN.I.MEJIA.E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Oct 31, 2022

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle's service. We hope to see you again in the future and please enjoy your Toyota!

October 22, 2022

Dealership Rating
Employee Rating

Came for oil change and noise under car $2300 later the noise is still there. More

by FROGLADY144109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Helpful
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Oct 25, 2022

Victory Toyota of Brook Park responded

I'm sorry to hear that you you left with an unresolved issue. Please give me a call and I can review the situation with you. 216-898-2940 Chris S.

October 21, 2022

Dealership Rating
Employee Rating

Service was great, I would recommend that the seat position of a vehicle after service be adjusted all the way back, not all the way forward to accommodate the porter person. Just a note that I woul More

by rdcjunk
Recommend Dealer
Yes
Helpful
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Oct 22, 2022

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. There aren't any covers out there that will keep you bed 100% dry. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

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