SUSAN BOTTORF
SUSAN BOTTORF at Victory Toyota of Brook Park

SUSAN BOTTORF | Page 17

ASSISTANT SERVICE MANAGER

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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182 Reviews
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182 Reviews

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182 Reviews of SUSAN BOTTORF

October 22, 2022

Dealership Rating
Employee Rating

Came for oil change and noise under car $2300 later the noise is still there. More

by FROGLADY144109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 25, 2022

Victory Toyota of Brook Park responded

I'm sorry to hear that you you left with an unresolved issue. Please give me a call and I can review the situation with you. 216-898-2940 Chris S.

October 21, 2022

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Employee Rating

Service was great, I would recommend that the seat position of a vehicle after service be adjusted all the way back, not all the way forward to accommodate the porter person. Just a note that I woul More

by rdcjunk
Recommend Dealer
Yes
Oct 22, 2022

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. There aren't any covers out there that will keep you bed 100% dry. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 20, 2022

Dealership Rating
Employee Rating

They are real nice and make you feel welcomed, also they are prompt and fast More

by sandykraguljac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Theodore, MIKE BALIS

Oct 20, 2022

Victory Toyota of Brook Park responded

Sandy, Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

October 20, 2022

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Employee Rating

Service Department always friendly and efficient - it is the main reason I continue to buy Toyota vehicles. More

by aabel622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2022

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 20, 2022

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Employee Rating

I have been a satisfied Toyota customer since the 1980’s. I have purchased many Camry’s over the years from many dealerships. However, I was introduced to Metro Toyota in 2021 when my husband and I decided More

by Lesnick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2022

Victory Toyota of Brook Park responded

John and Sandra, We're happy to hear that you felt comfortable doing business here, Ramona is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

October 19, 2022

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Employee Rating

Very friendly and attentive from arrival to finish of my appointment. Will definitely return to and recommend Metro Toyota More

by roseg5831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that the service teams efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 18, 2022

Dealership Rating
Employee Rating

They were nice and the hours where accommodating with my work hours. I didn't have to wait long for my maintenance. More

by rmwplum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Victory Toyota of Brook Park responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Susan's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 18, 2022

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Employee Rating

Great job. Great work. Very helpful and timely service. Kept me updated and informed. Thank you More

by doctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Victory Toyota of Brook Park responded

DR. Thank you for taking the time to let us know that our service team kept you informed and made good recommendations to keep your Toyota running smoothly. We look forward to continued service with you! Please let us know if there is anything else we can help with!

October 12, 2022

Dealership Rating
Employee Rating

The staff is always friendly, and they answer all of my questions. The waiting area is comfortable and has good wifi. The service was completed in a reasonable amount of time! More

by alee789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2022

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 11, 2022

Dealership Rating
Employee Rating

Always great service from Metro Toyota. The team there is helpful in answering questions and always pleasant. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2022

Victory Toyota of Brook Park responded

Hello Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

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