SUSAN BOTTORF | Page 18

Best service center in the area. The people are nice and work quickly. Also the waiting area is amazing. I love the coffee bar. The people are nice and work quickly. Also the waiting area is amazing. I love the coffee bar. More

by Seth10222 Verified Customer Verified Customer

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Did not get clear idea of cost. Took an hour longer than estimated. I was late picking up wife from work-she was very upset. Took an hour longer than estimated. I was late picking up wife from work-she was very upset. More

by CLEVE0412 Verified Customer Verified Customer

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I took my car in for an oil change and to address an unfamiliar sound my car was making. The service rep, Susan, was extremely accusing and did not make me feel welcome at all. Her follow up questions w unfamiliar sound my car was making. The service rep, Susan, was extremely accusing and did not make me feel welcome at all. Her follow up questions were not to learn more about the sound my car was making, but to make me feel like I was the cause. She repeatedly asked about the timeline of the sound and took 0 notes until I repeated myself a least 3 times. I didn't receive a follow up call when my car was finished, I had to call the dealership 15 minutes before close. Susan said my car was done, and that the cause of the sound was from the car being in an accident. I have not been an accident, and to outright blame me for that is just not customer service. Thankfully, the guy who helped me when I picked up my car explained everything thoroughly and at least smiled. To tie a bow on the experience, I was charged $60 for my rental and the invoice says no charge for the rental. I would take my car to my long time family mechanic every time if it meant not having an experience like this. I get that things happen and something could have wiggled loose on my car, but telling me I was in an accident when I wasn't is not going to encourage customers to come back to your service center. I appreciate the end result and the few folks at the service center that were kind. Happy to provide further feedback in a call if necessary. More

by Domenique DeMaria Verified Customer Verified Customer

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People are professional and honest I value that a lot. I love my Orius and they take great care of it I love my Orius and they take great care of it More

by nconway Verified Customer Verified Customer

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Very helpful , saved me time and money gentleman explained everything with patience and understanding thanks explained everything with patience and understanding thanks More

by joemey@sbcglobal.net Verified Customer Verified Customer

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Metro Toyota was so efficient and so quick and getting back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone was very kind to me. More

by dan.marlene Verified Customer Verified Customer

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Friendly people and fast service. I love Metro Toyota. Good prices and the get to the point. I love Metro Toyota. Good prices and the get to the point. More

by EDNACEPERO16 Verified Customer Verified Customer

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Great service always Toyota has great people who make you feel like you matter. Always helpful. you feel like you matter. Always helpful. More

by Marylynn3568 Verified Customer Verified Customer

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Will never go anywhere else. People are friendly and professional, and as quick as possible People are friendly and professional, and as quick as possible More

by HOLLY0128216 Verified Customer Verified Customer

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Quick service. Got in and out quickly no issues. Made life easier with the convenience Got in and out quickly no issues. Made life easier with the convenience More

by Kg Verified Customer Verified Customer

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